Jordan Hicks Email & Phone Number

Menlo Park, Ca, Us

Managed and executed an internal vendor transition to ensure a streamlined and effective transition for the Business Verification program which includes tooling, permissions, infrastructure, training, and process adherence.Identified, initiated, implemented, and scaled programs for process improvements, new operational workflows, and technological innovations with minimal guidance and support.Resolve daily operational internal and external escalationsScoped, planned, and executed multiple projects simultaneously across multiple stakeholders cross-functionally for the Product, Engineering, Business Operations, and Business Integrity teams.Scoped, planned, and executed Knowledge management policy updates for multiple programs to ensure internal compliance with operational procedures to drive results.Develop compelling data-backed analysis to provide practical business insights via SQL by building metric dashboardsComplete ad-hoc SQL data tasks to solve escalations and illuminate pivotal business valueCoordinated with cross-functional teams (Vendor operations, Quality, Training, Knowledge Management) on the process and program updates to ensure smooth launches;Recommended, scoped, and executed solutions/programs designed to provide tactical, interim, and/or sustainable fixes to data quality and infrastructure issues.Partnered with scaled operational functions to support vendor operations, quality, training, and knowledge management exercises to improve operational performance;Collaborated with vendors to ensure smooth delivery of operations and report on key KPIs and metrics on a weekly, monthly, and quarterly basis;Attended weekly reports on operation performance and documented and quantified operational gaps. Partner with Program Managers to recommend suitable solutions to fix and address issues.STO for the Invoicing & Purchase Orders for the entire CDS team and programs

Menlo Park, Ca, Us

Managed and executed an internal vendor transition to ensure a streamlined and effective transition for the Business Verification program which includes tooling, permissions, infrastructure, training, and process adherence.Identified, initiated, implemented, and scaled programs for process improvements, new operational workflows, and technological innovations with minimal guidance and support.Resolve daily operational internal and external escalationsScoped, planned, and executed multiple projects simultaneously across multiple stakeholders cross-functionally for the Product, Engineering, Business Operations, and Business Integrity teams.Scoped, planned, and executed Knowledge management policy updates for multiple programs to ensure internal compliance with operational procedures to drive results.Develop compelling data-backed analysis to provide practical business insights via SQL by building metric dashboardsComplete ad-hoc SQL data tasks to solve escalations and illuminate pivotal business valueCoordinated with cross-functional teams (Vendor operations, Quality, Training, Knowledge Management) on the process and program updates to ensure smooth launches;Recommended, scoped, and executed solutions/programs designed to provide tactical, interim, and/or sustainable fixes to data quality and infrastructure issues.Partnered with scaled operational functions to support vendor operations, quality, training, and knowledge management exercises to improve operational performance;Collaborated with vendors to ensure smooth delivery of operations and report on key KPIs and metrics on a weekly, monthly, and quarterly basis;Attended weekly reports on operation performance and documented and quantified operational gaps. Partner with Program Managers to recommend suitable solutions to fix and address issues.-Aggregate feedback from vendors and cross-functional teams (e.g. Sales, Operations, Product, Engineers, Product, Marketing) to identify thematic issues

Los Angeles, Ca, Us

Supported the Operation team leads in the management of day-to-day decision-making to help the organization prioritize resources, schedule operations resources, and execute team goals.Utilized project management tracking tools such as JIRA in the project development processActed as the bridge between the Operations, Development and Product teams to help prioritize features and capture requirements to scale deliveriesEnsured initiative status and all related communications were effectively shared between key stakeholders, the operations team, and the overall organizationProvided additional ad hoc operational support to cross-functional teams as necessaryEffectively delegated work to other team members when appropriateProactively synced and communicated with senior operations leadership to ensure priority alignment at all timesImplemented new processes and protocols, then ensured compliance from the appropriate teamsLiaised with relevant team leads to ensure resource needs are met within the greater teamExecuted last-minute requests and prioritized them correctly so other competing requests are still completed

San Francisco, California, Us

• Executed commercial end-to-end deliveries with multiple Serve robots in our operating markets• Acted as the bridge between Operations and Development to help the team prioritize features and capture requirements to scale deliveries• Ensured initiative status and all related communications were effectively shared between key stakeholders, the operations team, and the overall organization• Provided additional ad hoc operational support to cross-functional teams as necessary• Implemented new processes and protocols, then ensure compliance from the appropriate teams• Supported the Operations leads in the management of day-to-day decision-making to help the organization prioritize resources, schedule operations resources, and execute team goals

Cupertino, California, Us

• Provides coaching and mentoring to the Operations Specialists related to daily inventory tasks.• Reviews current inventory reporting with the management team.• Provides training and feedback to store staff for department-specific inventory processes.• Partners with the Leadership team to promote understanding and ownership of inventoryperformance among all store staff. Complete inventory receiving, counting, returning, and runningtasks, in compliance with Retail Inventory processes.• Communicate proactively with peers about the status of assigned inventory tasks.• Promote understanding and awareness of inventory performance among all store staff.• Use communication and training resources to keep up to date with inventory process changes.• Answer inventory reporting queries.• Align work to Apple’s visual standards• Follows health and safety rules.• Manage appropriate paperwork and other duties as assigned by the leadership team.• Maintain and archive government-related paperwork, in countries where applicable.*Demonstrates ability to think fast, give quick direction and perform problem-solving tasks in changing conditions

Cupertino, California, Us

Receive, process and organize Apple Finished Goods and Service ProductsReceive, process and organize and expedite materials to appropriate manufacturing sitesProcess all service and finished goods returns to appropriate retail warehousesProcess all paperwork for specified returns as wellBuild and Ship out requested stock to Retail Fulfillment Warehouses per requestMaintain proper documentation for certifications, data and exports for appropriate shipmentsUtilization and mastery of SAP Stock software for organization and tracking of all Store Product/StockOptimize the floor displays in the front of house and optimize space utilized in the Back of HouseResponsible for all operational tasks on a daily basis; Including answering the phone lines to give excellent customer service to the external customer and physically delivering the appropriate product to internal and external customer.Training all incoming new Apple specialists, managers and store leaders on the Inventory/Back of House Experience in Apple Retail StoresMaintained a 99% Accurate Physical Inventory Database for 8 straight Physical Inventory’sParticipated in and helped facilitate New Store Opening for Apple StonestownResponsible for curating a professional and positive experience for both the internal and external customer;

Lynnwood, Washington, Us

• Receive/process materials and expedite handling to appropriate manufacturing department• Build receivers for all incoming materials/products• Process returns to vendor products; process split paperwork for rejected parts• Ship produced parts, spares, provisioning, repair and overhaul products, vendor material or returns • Maintain proper documentation for certifications, data, FAA tags and exports for appropriate shipments • Utilization of Oracle business software for tracking of parts/components• Responsible for accurate preparation, completion and control of all required procedural forms• Organize and maintain materials/components inventory for thousands of aerospace products

Full Stack Web Development, Software Engineering

Bachelor’S Degree, Africana Studies

High School, General Education

Bachelor Of Business Administration - Bba