Jeremy Thompson Email & Phone Number

Rochester, New York Area

Tier I remote technical support for Unix and Windows based point of sale and warehouse inventory systems at company owned stores and warehouses, as well as independent auto parts retailers.Tier II on-site support of computer and networking equipment at company owned stores and warehouses.Remote configuration and on-site installation of new and replacement PCs, SonicWALL firewalls and other networking equipment including switches and wireless access points.Mobile device configuration, deployment, and support. Devices include Apple iPad, Android devices from Samsung, Motorola, LG, and HTC.Web based account creation and web site support for online ordering, document retrieval, and cloud sharing.Knowledge Base document creation in compliance with ITIL standards.

Rochester, New York Area

Systems Administrator (Remote) 2004 - 2010Provided remote tier II software and hardware support to 25,000 Xerox usersProvided software and hardware support for the network of 100 utility servers within the Xerox environmentSystems Administrator (on-site) 2006 - 2009Provide desk side software and hardware support for a service desk of 130 people and 500 assetsManage processes and procedures regarding the handling of on-site support requestsEnsure compliance with EDS corporate technology requirements while still meeting the unique needs of the service deskTest all new software packages and patches in an effort to minimize any possible negative impact on the service deskAdminister Windows 2003 based SharePoint and file servers for the service deskProvide hardware break/fix and tape rotation support for core infrastructure IBM Windows 2003 serversProvide technical training on Windows XP/Vista, Office 2003/2007 in both informal individual/small group and formal classroom sessionsProcurement Coordinator 2007 - 2009Manage an inventory of over 500 leased and owned assets ranging from desktop and laptop PCs, servers, monitors, and various other computer related equipment.Coordinate the ordering, distribution, return and disposal of all computer equipment.Responsible for certifying the computer equipment inventory for corporate Sarbanes Oxley requirementsFocus on creating a reduction in the monthly cost of leased assets on top of the $3000/month reduction already achieved since taking the position. Manage the physical and logical movement of computer equipment within and in/out of the service deskExtranet/Blackberry Help Desk Agent 2002 - 2004Provided tier I/II software support for over 12,000 external users utilizing the Nortel VPN client, SecurID and GRID authenticationProvided tier I/II software and server support for over 2000 Blackberry users and 6 Blackberry servers within the Xerox environment

Managed a team of 6 employees ensuring the integrity of store pricing information

Cert., A+, Network+, Mcp, Mcsa, Mcse

Part-Time Studies

Course work included: Science Fiction in Literature US History to 1865 US History since 1865 History and Perspectives on the Civil War.

Education record