Jerry Thompson Email & Phone Number

Chapel Hill, Nc, Us

Raleigh, Nc, Us

- Promoted to oversee key systems, including HR systems, enterprise monitoring, messaging services, threat detection tools, and mobile platforms, organization-wide.- Lead team in Enterprise Systems Group with overall responsibility for Vice Presidents, Team Leads, and System Administrators.- Led a team in Technology Services Group with overall responsibility for System Administrators, Application Developers, Systems Programmers, and Team Leads.- Collaborated with C-Suite executives, business leaders, and cross-functional peers to create goals, strategies, and overall vision based on organizational needs. Identify stakeholder requirements and concerns to ensure ideal user experience. - Maintain all third-party vendor relationships to meet service-level agreements (SLAs); align vendor capabilities with organization’s expectations, driving deliveries on schedule and within budget.Select Achievements- Spearhead initiative to improve collaboration and scalability by migrating core business applications from on-premises to Azure Cloud environments through implementation of Microsoft 365 for 8K+ employees.- Project sponsor leading the implementation to improve logging and security event monitoring by implementing Splunk for accelerated rapid threat detection. - Lead discovery sessions to resolve potential migration issues and develop implementation strategies, coordinating efforts with Risk, Legal, and Compliance groups.- Complied with key audit and regulation requirements by migrating, outfitting, and upgrading two new data centers with $35M in new infrastructure to support organization’s growing data needs. - Collaborated directly with CIO and impacted business users to develop migration phases, ensuring minimal disruption to daily operations.- Increased system uptime from 90% to 99% by implementing SolarWinds and Splunk for enhanced infrastructure and enterprise monitoring.

Raleigh, Nc, Us

- Advanced to lead team of Windows and Linux System Administrators charged with deploying software across distributed systems in support of five key stakeholder groups: HR, Accounting, Employee Education, Card Services, and Loan Administration. - Maintained monthly security compliance standards and drove continued functionality and efficiency of daily operations through frequent patching and remediation of key applications. - Collaborated with Quality Assurance (QA), Network, and Security teams to provide highly scalable and secure solutions while following industry best practices. - Encouraged continued education among System Administrators, including researching, analyzing, and testing emerging technologies, to implement modernized solutions that drove long-term growth..Select Achievements - Played pivotal role in ensuring teams maintained frequent interaction during COVID-19 pandemic by implementing digital collaboration tools for remote work, such as SharePoint and Kanban boards. Completed implementations within short timeframe to support employees’ rapidly evolving needs.

Raleigh, Nc, Us

- Oversaw support of 75+ servers across distributed systems for both internal and external entities. Managed team of Windows and Linux Systems Administrators to maintain critical server infrastructure. - Ensured application stability in production environments by partnering with Quality Assurance teams to mitigate code changes from development in multiple environments.Select Achievements - Captured 15% growth in revenue without increasing department headcount by introducing scripting concepts that automated daily tasks for increased accuracy and efficiency in loan processing. - Eliminated $1.2M in annual spending and reduced overall maintenance costs by collaborating with infrastructure teams to perform critical OS upgrades and migrate from physical hardware to virtual environments. - Minimized outages and improved reliability for business users by ensuring 99% uptime on all internal systems through dedicated maintenance and updates. - Improved server health monitoring and reduced downtime for internal business users by leveraging emerging industry tools to create rules and thresholds for computing resources.

Durham, North Carolina, Us

- Led team of six in support of technology initiatives for Department of Pharmacy. Met with department leads to identify technology challenges and develop corrective strategies for future projects. - Mentored Tier I and II support employees, providing education on best practices and addressing common problem resolution techniques. Ensured all employees and systems complied with HIPAA regulations.Select Achievements - Improved compliance with critical security standards by developing deployment strategy for new anti-virus solution and defining policies across ~65 devices. - Ensured safe and accurate distribution of medications to patients by spearheading implementation of new medical dispensing cabinets through automated server builds and configurations. - Reduced amount of support tickets, increased productivity, and enhanced user satisfaction by creating training guides for key department members to increase knowledge of commonly utilized technologies.

Bachelor Of Science - Bs, Information Technology

Associate Of Arts - Aa, Information Technology