Jacqueline Thong Email & Phone Number

Boston, MA, US

Bethesda, MD, US

- Responsible for driving the client growth and retention activities of a portfolio of over 70 healthcare provider system accounts, totaling over $15M in ARR.- Manage of a team of six client success managers and directors, ensuring that programs are meeting performance and outcomes objectives

Bethesda, MD, US

Led post-acquisition integration activities to ensure that the Docent Health team, product platform, and client relationships continued to thrive under Get Well.

Bethesda, Maryland, US

As Principal, Partnership Success, handled a portfolio of health system and payer clients totaling over $10M in ARR and managed a team of 18 direct reports, including staff in operations, project implementation, and client success. Supported diligence activities leading to Docent’s successful acquisition by Get Well in 2021.

Bethesda, Maryland, US

- Pioneered the company’s text-messaging patient navigation features resulting in automation of over 80% of patient interactions.- Led the launch of Docent’s first commercial programs with major hospital system clients in New York and California

Klio Health helps healthcare providers deliver better care by engaging patients between office visits through collaborative care plans, easy self-reporting, and automated, personalized feedback.- Led the activities of the company ranging from business development to product management and financing.- Developed partnerships with major healthcare provider.

Initially starting as an graduate school project, Ubiqi Health was an early stage venture that endeavored to help people manage their chronic conditions through simple mobile applications that allowed them to self-track their symptoms and share the information with care providers. After receiving seed investment and successfully completing a number of.

- Provided contract product management services to healthcare IT and consumer data capture companies- Conducted requirements definition, authored test documentation, and remotely managed teams of developers in India and Finland

The leading provider of electronic Clinical Outcomes Assessment measures to the pharmaceutical clinical trials industry. - Established client-specific processes and account management strategies during a 6-month onsite assignment, resulting in a growth in client contract awards from USD 2 Million to USD 7 Million- Headed the US Customer Delivery department.

- Executed full-lifecycle implementations in large clinical trials, including customer requirements definition, system design, quality assurance, end-user training, and maintenance support- Conducted knowledge transfer of product and project processes following relocation from CRF Inc.'s Finnish headquarters to its new US office

Mba

Bcom, Marketing / Management Information Systems