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James Thurley Email & Phone Number
Success Coordinator
at
GP Enterprise Solutions
2 work emails found
@etsy.com
4 phones found area 518, 915, and 718
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Success Coordinator
Location
Schenectady, New York, United States
Company size
Who is James Thurley? Overview
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Quick answer
James Thurley is listed as Success Coordinator at GP Enterprise Solutions, a company with 8 employees, based in Schenectady, New York, United States. AeroLeads shows a work email signal at etsy.com, phone signal with area code 518, 915, 718, and a matched LinkedIn profile for James Thurley.
James Thurley previously worked as Senior Product Insights Manager, Fulfillment at Etsy and Senior Specialist, Shipping Support at Etsy. James Thurley holds B.A. Cum Laude, Psychology from Boston University.
Company email context
Email format at GP Enterprise Solutions
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{first_initial}{last}@etsy.com
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AeroLeads found 2 current-domain work email signals for James Thurley. Compare company email patterns before reaching out.
Profile bio
About James Thurley
I am a highly collaborative and analytical professional who is used to wearing many different hats depending on what the situation requires. Most recently, my hats were a project manager with a focus on strategy & operations, turning customer insights into plans of action through solution-driven analyses of qualitative and quantitative data, as well as a business analyst, finding efficiencies, cost savings, and business value in the work we do. I see nuance while keeping the big picture in mind, striving to improve products and services offered to customers while understanding (and finding solutions to) existing constraints. As part of this work, I have extensive experience liaising with a multitude of teams on a daily basis, including product, design, engineering, data analysis, legal, operations, training, and operations, helping to connect the dots and ensure success and minimize waste. I translate and distill topics for different audiences as needed, from tech-heavy engineering to the more conversational approach favored by frontline support agents and customers. I am most familiar with SQL and Looker for compiling insights, and presenting them to senior leadership as part of regular business reviews.At my most recent role, I set the support strategy for fulfillment support, which included acting as project manager for preparing support teams for upcoming product launches, determining the best channels through which to offer support and to which customer segments, as well as aggregated customer feedback from a variety of listening channels to share back with product teams for business prioritization. As a result of this strategy, we were able to keep our support costs within our goals and maintain a 70%+ customer satisfaction rating despite significant headwinds and other challenges. We also successfully supported the launch of several high-profile products and services, including: new shipping labels services in our core markets; implementing a Free Shipping Guarantee; integrating a new "Help with Order" workflow; launching Etsy Purchase Protection; supporting sellers during COVID-19; and improvements to the custom order process.
Listed skills include Typing, Microsoft Word, Microsoft Excel, Datatel, and 21 others.
Current workplace
James Thurley's current company
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Gp Enterprise Solutions
10 roles
James Thurley work experience
A career timeline built from the work history available for this profile.
Senior Product Insights Manager, Fulfillment
Set the overall fulfillment support strategy, including:-Support differentiation by customer segment and channel (e.g. Star Seller; Chat v. Phone);-Goal setting and monitoring (e.g. contact rate; cost to support, etc.);-Identifying and implementing self-service opportunities.Project manager for upcoming product launches:-Served as consulting subject matter.
Feb 2018 - Jan 2024
Senior Specialist, Shipping Support
Maintained general data records for fulfillment-related support and identified opportunities for improvement. Liaised between engineering and support ops to triage bugs and other unexpected product behavior, and researched and contextualized trends to inform improvements or changes to overall support strategy.
Mar 2016 - Feb 2018
Lead Shipping Support Specialist
Leading the Shipping branch of Payments, Billing, and Shipping specialized support at Etsy, including but not limited to: ensuring timely and thorough response to member questions relating to Shipping and Billing features and tools; gather feedback about Shipping and Billing features and escalate to the appropriate team(s); keep track of all bugs and.
Mar 2014 - Mar 2016
Operations Rep
Support website users in areas pertaining to Shipping, Billing, and Payments, and facilitate a better general buyer experience through implementation of new ideas, prototypes, and feedback.
Oct 2012 - Mar 2014
Member Services Claims Representative
Assisted members with questions about policies, benefits, and claims denials/payouts pursuant to HIPAA rules and regulations; Liaised with Eligibility to rectify incorrect coverage status; Helped confirm coverage for members and dependents with special plans/discounts; Provided authorizations and benefit explanations to providers.
Dec 2010 - Oct 2012
Development Associate
Provide support and collaborate in all aspects of Institutional Advancement including web/graphic design, Alumni Affairs, Communications, and Development, reception duties, correspondence, mailings and newletters, editing
Apr 2008 - Jun 2010
Development Associate
Supported the office of Institutional Advancement, including Development, Alumni Affairs, and Communications, assisted with the research and cultivation of donors, grant writing, database maintenance, and gift entry
Apr 2008 - Jun 2010
Sales, Service, And Operations Specialist
Drive new account sales, increase customer retention and satisfaction, maintain working inventory of cash, perform security overrides as appropriate
Aug 2006 - Mar 2008
Overnight Supervisor
660 Corporation
Receive shipments, close and open store, supervise shift employees, maintain store aesthetic
Sep 2004 - May 2006
2 education records
James Thurley education
B.A. Cum Laude, Psychology
Boston University
Calculus Ii
Rensselaer Polytechnic Institute
FAQ
Frequently asked questions about James Thurley
Quick answers generated from the profile data available on this page.
What company does James Thurley work for?
James Thurley works for GP Enterprise Solutions.
What is James Thurley's role at GP Enterprise Solutions?
James Thurley is listed as Success Coordinator at GP Enterprise Solutions.
What is James Thurley's email address?
AeroLeads has found 2 work email signals at @etsy.com for James Thurley at GP Enterprise Solutions.
What is James Thurley's phone number?
AeroLeads has found 4 phone signal(s) with area code 518, 915, 718 for James Thurley at GP Enterprise Solutions.
Where is James Thurley based?
James Thurley is based in Schenectady, New York, United States while working with GP Enterprise Solutions.
What companies has James Thurley worked for?
James Thurley has worked for Gp Enterprise Solutions, Etsy, Davis Vision, Albany Law School, and Bank Of America.
How can I contact James Thurley?
You can use AeroLeads to view verified contact signals for James Thurley at GP Enterprise Solutions, including work email, phone, and LinkedIn data when available.
What schools did James Thurley attend?
James Thurley holds B.A. Cum Laude, Psychology from Boston University.
What skills is James Thurley known for?
James Thurley is listed with skills including Typing, Microsoft Word, Microsoft Excel, Datatel, Databases, Data Entry, Languages, and Psychology.
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