Jim Tigwell Email & Phone Number

Kitchener, Ontario, Canada

Now responsible for three teams: Technical Support, providing frontline technical support to customers; Knowledge Management, maintaining platform documentation and internal knowledge bases; and Insights, providing custom reports and support for those reports to customers. Currently setting and meeting quarterly deliverables and KPIs and maintaining a high standard of service across all teams, working with other leaders and executives to improve workflows across the organization… Show more Now responsible for three teams: Technical Support, providing frontline technical support to customers; Knowledge Management, maintaining platform documentation and internal knowledge bases; and Insights, providing custom reports and support for those reports to customers. Currently setting and meeting quarterly deliverables and KPIs and maintaining a high standard of service across all teams, working with other leaders and executives to improve workflows across the organization, designing major incident management processes, and supporting data-driven decision-making with reports. Show less

Kitchener, Ontario, Canada

Responsible for handling technical escalations, developing new processes and workflows to provide world class customer support, and mentoring new staff to ensure they have the expertise to to meet our goals.

Kitchener, Ontario

I work with customers and find solutions and workflows to do what they need, train customers and colleagues on the nuances of our platform, and work with the development team to log and prioritize issues. In our support forum, tickets, twitter and on call, it's my job to be compassionate, knowledgeable, helpful, and on occasion I even manage funny. My other responsibilities include writing technical documentation and training content, maintaining our Tips & Tricks blog, liaising with… Show more I work with customers and find solutions and workflows to do what they need, train customers and colleagues on the nuances of our platform, and work with the development team to log and prioritize issues. In our support forum, tickets, twitter and on call, it's my job to be compassionate, knowledgeable, helpful, and on occasion I even manage funny. My other responsibilities include writing technical documentation and training content, maintaining our Tips & Tricks blog, liaising with other teams on release support and implementations, providing technical consultation for our sales and customer success process, being a subject matter expert on the platform, and remembering how we resolved that obscure issue someone had thirteen months ago because we need to know it today. Show less

Http://Wootsuitriot.Com

Woot Suit Riot is a troupe of creators who create music, podcasts, videos, and gaming content online. We make each other brave.My responsibilities include managing the Youtube channel, social media, and website, planning content with creators, hosting the podcast, as well as writing music, finding opportunities in the community, and filming and editing videos.

Mad Art Lab is an art, science, and pop culture blog, and part of the Skepchick Network. My responsibilities include writing an interesting article on art, games, or criticism every week, and occasionally participating on panels at SkepchickCon

Kitchener, Ontario

Drew Ripley is a balloon artist, speaker and entertainer. As his videographer, I've travelled with him, and am responsible for helping plan content and release schedules, filming, editing, a bit of juggling, and twisting the occasional balloon myself.

Www.Conceptcrucible.Com

Responsible for creating and promoting content that makes nuanced philosophy work accessible and interesting to the general public, as well as being a host and editor of the podcast.

University Of Waterloo

I plan communications and social media strategies to make it easier for the faculty to engage with each other and with pressing issues facing higher education. Working through a variety of social media platforms including Facebook, Twitter, and Google+, I reach out to faculty and other organizations in order to ensure that everyone knows everything they need to know before they need to know it. I'm also responsible for planning events, from coordinating faculty members meeting on equity… Show more I plan communications and social media strategies to make it easier for the faculty to engage with each other and with pressing issues facing higher education. Working through a variety of social media platforms including Facebook, Twitter, and Google+, I reach out to faculty and other organizations in order to ensure that everyone knows everything they need to know before they need to know it. I'm also responsible for planning events, from coordinating faculty members meeting on equity issues to arranging the annual Hagey Lecture, which brings in top-tier scholars from around the world. In my day to day, I maintain membership databases in Access and keep the financial records, as well as updating our websites, which are in Drupal. Show less

Http://Classics.Uwaterloo.Ca/Labyrinth/Tiresias/About.Html

Reviewing a diverse range of papers for an undergraduate journal in classical and medieval studies, analyzing arguments, fact-checking, proofreading, and providing feedback both to editors and writers.

Www.Tpkblog.Com

Creating and promoting content twice weekly about the intersection of philosophy and games studies, particularly tabletop games, with regard to ethics, safe space, and narrative development.

Http://Classics.Uwaterloo.Ca/Labyrinth/Blog/

Creating and promoting content twice weekly for a blog aimed at undergraduates in classical and medieval studies, including language tutorials, essay assistance, research tips, and advice on student survival.

Responsible for being well-acquainted with current material on critical thinking and applied ethics, working with students one on one and in small groups to improve their comprehension of the course material, grading assignments fairly and efficiently, working with educational and organizational software, and administering exams.

Master Of Arts, Philosophy

Activities and Societies: Master of Arts representative in the Philosophy Graduate Student Association, Teaching Assistant, Nonvoting.

Honours, Philosophy

Activities and Societies: Classical and Medieval Studies Society, Philosophy Student Society, Skeptic Society, Student Leadership Program.