Jeff Kahn Email & Phone Number

Hartford, Connecticut, Us

Responsible for the coordination, control and maintenance and support of the offices system and hardware in the company's Stamford, Greenwich and New York offices.- Act as the Lead Technical Support Administrator with end users and office equipment, service break-fix, technical support, remote and on site. Support Software and Hardware as needed- Administer the installation, removal, replacement and maintenance of computers, laptops, printers and other communications and computer systems and peripherals including video conferencing and other specialized devices.

White Plains, New York, Us

Windows 7 - Windows 10 Migration project- Responsible for migrating over 400 user from Win 7 - Win 10- Backup end user data, image new dell/Lenovo computers via PXE, restore backup and configure/customize specific to each employee- Office operation 24x7 with multiple shared kiosk stations. coordinate and schedule time based on users availability to limit distruption

Norwalk, Connecticut, Us

- Provide and maintain a daily high-quality end-user support experience with a 95% response and satisfaction expectation for HQ and field sales for of over 700 employees. - Primary support for all Executive leadership personal at PF HQ and Executive leadership traveling from other locations. - Lead technician for digital signage maintenance, installation and repair. Worked closely with ETI on the planning, installation and configuration of 14 digital signage units (equipment provided by Seneca Data) and PF acquired monitors. - Administrator for Active Directory, EPO and SCCM environment. Create Groups, add users and reset Passwords in Active Directory. Manage system in the EPO console and distribute security services as needed. - Manage vendor implementation of Skype room upgrades to use Polycom Trio devices. Provide hyper care and ongoing support per project design. - Worked with multiple vendors to coordinate and integrate new technology into many of our conference rooms all within budget constraints. - Managed the MDM platform for all PF employees. Lead the migration of the entire PF organization MDM platform from Maas360 to Intune.

- Provide Tier 3 support for all Pepperidge Farm employees- Responsible for training all new technical support contractors - Promoted to BES Administrator, responsible for configuration and deployment of devices. - Continue roll as lead support for PF in several categories – Mobility, Imaging, Godiva off-site support, work with security to maintain and verify virus and GPO compliance.- Power outage at HQ offsite center resulted in an immediate configuration and setup of additional computers in mail facility that still had power. Configured equipment for call center users to operate until power was restored.- Laptop Hardware Refresh – As part of 3-year replacement program for the Field Sales force, 125 laptops were replaced yearly to bring all remote users up to standard with the corporate office. This is usually done with in a two-month period- Created advertisements and packages for deployment to all PF employees using SCCM- Lead support analyst responsible for the conversion of equipment and integration of new business unit Ecce Panis. Traveled to Ecce Panis facility in NJ and worked with new team member to upgrade, transfer data, and train employees on current environment.

- Provide Tier 2 support for trouble tickets not resolved by the T1 help desk- Monitor database for issues and commonalities- Support all corporate users at all levels including executive leadership- Build and image computers for all Pepperidge Farm locations- Managed the planning, implementing and integration of all computers (MAC's and PC's) at Godiva HQ’s in NYC into Lotus Notes and AD environment. Worked with and at Godiva’s satellite Call-center office in Old Saybrook to upgrade and replace over 50 computers and add to the PF AD environment.- Create and re-write documentation as needed- Lead technician responsible for Blackberry and Palm Pilot installations and integration. Primary PF support and Liaison between Campbell Soup and employees. Work with Campbell Soup tech team to develop the mobile device strategy for all employees globally.