Jt Mccreary Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Los Angeles, California

-Created and established a Guest Experience program to ensure Banc of California Stadium standards are exceeded. -Managed and ensured department recruiting, hiring, and training of event employees are aligned with guidelines established by Banc of California Stadium Management and the Los Angeles Football Club Executive team. -Determined department staff hours and number of personnel required for each event. -Developed, reviewed, and adhered to budgetary guidelines and ensured the department is being fiscally responsible. -Created and executed Standard Operating Procedures for game day staff uniform & equipment distribution while assisting with uniform vendor management. -Completed and maintained employee payroll on a weekly basis, and in a timely fashion without discrepancies or errors. -Partnered with the Director, Safety on delivering a seamless operation in terms of access and seating for internal and external clients. -Effectively built and maintained a high level of morale within the department and promote an energetic, spirited environment. -Lead the Guest Experience Department by example and consistently demonstrate hands-on guest involvement while effectively promoting teamwork. -Partnered with the Box Office to ensure seating placement and layout are correct prior to each event.-Managed and responded to inquiries from guests and staff via phone, email, text or any other means are expedited and fulfilled. -Collaborated with multiple departments to provide resolutions for guest concerns. -Managed a Guest Experience team of 200 along with 15 Supervisors & 1 Coordinator during events to ensure all guests receive the best assistance and service possible. -Made immediate decisions and communicated with Guest Experience Staff in emergency situations.

Austin, Tx

-Planned and implemented on-site parking operations including ingress/egress planning, staffing plans, signage, and lighting. Identified, secured, and coordinated off-site parking locations and plans for major events. -Planned venue layout, parking lot designations, and user groups within each lot for each event. -Coordinated equipment and resources needed for each event including guest & staff shuttles, shuttle drivers, service vehicles, parking attendants, LEOs, tents, restrooms, and light towers. -Managed relationships with existing transportation contractors, and, helped to identify new contractors as needed. -Managed transportation contractors' implementation of services. -Assisted with on-site signage plan for events, working in conjunction with other internal stakeholders.-Coordinated off-site signage with government partners and contractors. Implemented the overall Transportation Management Plan for events including coordination with city, state, and county officials, entrepreneurial parking lots, and landowners. -Assisted with on-site ADA services. -Assisted in the identification and implementation of transportation improvement opportunities, as well as guest satisfaction improvement opportunities. -Compiled information for staff training, including examples of all event-related tickets/passes/permits/credentials.

Orlando, Fl

Orlando, Fl

Park City, Ut

Orlando, Fl