As a lifelong learner and data analyst, I deliver a combination of experience and education in data analytics, visualization, engineering, and reporting. With the knowledge gained as a Customer Service Representative, I am adept at analyzing information and data to identify requirements and presenting robust solutions. In my previous role as a Shipping and Receiving Manager, I played an integral role in increasing order profitability by 24% by tracking and analyzing outbound shipping data and identifying key business insights, such as profit margins and trends.In addition to my experience, I have recently completed the IBM Data Science Professional Certificate. This 200+ hour program covers data analysis, data science, and machine learning foundations and principles centered on Python, statistics, mathematical algorithms, and cloud computing/big data.I also previously completed the Google Data Analytics Professional Certificate, a 200-hour course focusing on the foundations of data and data analytics, with a focus on data integrity, processing, cleaning, exploration, visualization, and more.Through these courses, I have completed multiple projects, including World Layoffs SQL EDA, where I conducted data analysis and utilized SQL to clean and analyze 2,000 instances of world layoffs during the COVID-19 pandemic from 2020-2023 to identify patterns and generate insights. I also created interactive dashboards for a Coffee Sales Analysis Project.My technical skills include SQL, Excel, Python, Tableau, R Studio, Snowflake, AWS, and Databricks. I am eager to leverage my strong communication and collaboration skills alongside a thirst for knowledge to become a valuable asset in a data-focused environment. My goal is to continuously build and refine my data expertise to generate key insights and solve data problems that drive informed decision-making. Let’s connect!