As a forward-thinking and results-oriented leader, I have extensive experience charting the strategic course of pre-sales divisions. During my career, I have synchronized with organizational goals and ensured sustained leadership in industry innovation, spanning contact center operations, generative artificial intelligence (AI), automation, and digital engagement cloud technology. I craft and implement methodologies for identifying, nurturing, and successfully concluding intricate deals, achieved through close collaboration with sales, marketing, and product teams who construct compelling technical solutions that drive sales and profitability. I also leverage the power of data analytics to steer and reinforce decision-making processes and foster the recruitment, retention, and mentorship of top-tier talent, supporting their career growth aspirations and facilitating ongoing training opportunities. Below is a selection of the top accomplishments from my career: • Delivering $2–$5M in quarterly cost savings at LivePerson by partnering with engineering to integrate a new feature with Salesforce. I secured an executive sponsorship to update, validate, and launch the feature in two years.• Tripling the average deal size from $40K to $175K+ after LivePerson acquired Contact at Once by training incoming commercial and automotive teams on platform uses and features and directly involving them in deals.• Building and uniting cross-functional relationships to enable organization-wide support and alignment and developing and implementing career pathing regardless of level by providing access to all training programs.I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at tblevins@redoctober.net.AREAS OF EXPERTISE SaaS SolutionsProblem Solving Customer SuccessEmerging TechnologiesCollaborative LeadershipSales Opportunity Strategies
Listed skills include Integration, Servers, Cti, Telecommunications, and 46 others.