James Todorovski Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Development, testing & implementation of Google Accelerated Mobile Pages (AMP), Facebook Instant Articles, Iris TV, React.js, Brightcove HTML5 Video Player, Stats API endpoint creation & testing, Wordpress version upgrades + many other achievements. SN Now direct-to-consumer streaming service, NHL, NHL GameCentre LIVE and all Sportsnet.ca brand initiatives. Recipient of Rogers Business Excellence Award (2016) as part of 'SN Now' Direct-To-Consumer development team.Nominee for Rogers Business Excellence Award (2017) as part of our in-house major league 'live game tracker' product suite (MLB & NHL). • Derive comprehensive test cases, test approach strategies for product• Sprint planning and assist engineering and support teams in the product development cycle, contributing to design, workflow, functionality, and product documentation• Able to communicate complex concepts in writing and in spoken words, and be able to balance the competing needs of stakeholders, budgets, and resource constraints• Knowledge of contemporary software development methodologies and processes especially "Agile" and “Scrum”• JIRA & Confluence expertise• Working with the Product Manager, gather requirements from stakeholders or customers• Develop and manage the accompanying documentation for each new product: Project charters, epics, agile user stories, and user documentation• Create and maintain the Product backlog• Sort the Product backlog items according to priority• Define Acceptance Criteria• Review development requirements with the Product Manager and clients to make sure they are consistent with development plans and priorities• Continuous review of products to ensure consistency with requirements, acceptance criteria, and ultimately what the customers and market need• Key participant and leader in Agile activities including Sprint Planning, Sprint Demos and Scrum Meetings• Provide peer level support in areas of expertise to other team members

Toronto, Canada Area

• Convert website design specifications (wireframes and mock-ups) into front-end pages to support Rogers and its affiliated websites• Front-end web development experience in an e-commerce environment• Participate in design review sessions, application development, enhancements and maintenance of existing systems within Rogers• Interface with internal & external teams to ensure that the Rogers websites will display and function as expected• Consult on usability, browser capability and rendering to ensure that proposals and development will work on specified platforms• Creation of web solutions for both existing and new web development• Video content management (Brightcove media & YouTube channel production)• Execute on the technical implementation, integration and customization of incoming requests• Develop & maintain web UI components and screens based on business requirements• Work with existing application technologies, ensuring version control, effectiveness and efficiency• Adhere to the processes and standards as defined in all stages of the SDLC• Application testing, documentation, deployment, bug/defect tracking & resolution• Knowledge of all relevant technology developments, learning tools, and current Internet trends including CSS3, HTML5, PHP5, vendors, services, & analytics tools (Google, IBM Watchfire)• Intermediate programming using CSS, HTML, PHP, Ajax, JavaScript, XML• Proficient with Adobe Creative Cloud apps• Agile methodology frameworks (Scrum & Kanban / Rally) - acting Scrum Master• Understanding of best practices for web development, site design standards & browser compatibility• Attention for detail; finding and correcting the little issues that turn a subpar UI into one that is best-in-class• Working experience with code version software such as HP Autonomy & LiveSite• Understanding of XML, Web Services, SQL Server principles• managing URL redirects (Akamai & HP CMS)

Toronto, Canada Area

• Shared Sales Automation Support & Analysis - IT Operations• E-commerce Operations (sales applications product owner) - Incident & Problem Management• Experience in all 4 ITIL Service Operations functions (Service Desk, Technical Management, Application Management & IT Operations Management)• Salesforce Workflow & Queue Management - new device product integration into Rogers NRS (National Reservation System)• Salesforce customized report creation & delivery automation• On-boarding Strategies & Support Process Management• Continuous Process Improvement• Business Process Development• Sales Channel Strategic Development & Support Planning• Reporting & Analytics - Sales visibility by revenue channel type, change request volume & user analytics (MS Access, Excel & SQL)• Community Manager / Site Administrator for Multiple Enterprise Sites• Access Management & Role Engineering (permission & role based)• Client Side Data Management• Vendor Management, End User Support & Request Fulfillment• IT Ticket & Service Request Management / Support - HP OpenView Service Desk (2008-2010), IBM Incident Service Managment (ISM) tool (2010-2013)• Internal & External client training (systems, processes and best practices)• Educational documentation & creative - multi-format and delivered via web conference, live presentations, phone, emailed slide show & on-site demos

Toronto, Canada Area

• Lead business analysis functions - understand customer needs, assess opportunity for enhancements and build detailed requirements • Process Analysis & Continuous Improvement• Define product development roadmaps - prioritize initiatives, track progress, report on status • Supervise quality assurance of product and processes; ensure delivery meets expectations. Lead system integration and user acceptance testing. Supervise creation of end-to-end test plans, scenarios and test scripts • Continuously deliver evolving product marketing strategies with Sales/Marketing to position products and features for future growth • Develop sales tools that enhance current sales strategy for products and services • Provide personal 2nd tier product support to customers when escalated to your attention • Identify, help negotiate and manage relationships with partners where and if needed • Deliver product marketing research covering the market situation, market share and competitive analysis, monitoring changing market trends and updating strategy proactively • Represent product to internal and external audiences including public relations initiatives supporting the product • Measure, report and present performance of goals & initiatives, revenue, costs and operations via monthly meetings to senior management outlining detailed objectives, identifying/resolving risks • Build an effective Customers Advisory Group to validate new thoughts and product ideas

Toronto, Canada Area

Wireless Network Operations analystIncident & Service Ticket Management - RemedyTier 2 Technical SupportConfiguration ManagementCustomer Escalations & Resolution

Toronto, Canada Area

Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals. Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures. Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services. Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience. Auditing customer accounts to ensure accuracy of information. Handling escalated issues from customers

Toronto, Canada Area

Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals. Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures. Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services. Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience. Auditing customer accounts to ensure accuracy of information. Handling escalated issues from customers

Ontario, Canada

Insurance & Corporate investigations focusing on;- Resource protection techniques- Law enforcement- Surveillance- Threat risk assessments- Forensic investigation

Post-Grad Certificate, Web Page, Digital/Multimedia And Information Resources Design

Post-Grad Certificate In Investment Planning & Personal Finance, Finance, General

Associate'S Degree, Financial Forensics And Fraud Investigative Sciences

Activities and Societies: Sheridan Bruins Athletics