Jeffrey Togie Email & Phone Number

Fairplay, CO, US

Fairplay, Colorado, United States

Customer Support Manager, providing end to end wellness of accounts with heightened focus on establishing a proactive customer relationship. This includes initiating, driving regular/ad-hoc calls both internally and externally, cross functional collaboration, data interpretation and escalation handling.

Colorado Springs, Colorado Area

• Worked as Support Analyst in Fusion Applications group, responsible for resolving customer’s technical issues and assisting with the correct usage of various Oracle products (Ex: Oracle Business Intelligence and.
• Create, review, and maintain technical knowledge content to help team members and customers resolve issues.
• Diagnose, report, and document product defects to development team.
• Mentor and train new employees on support tools and products.

Developer working on the Integrated Asset and Configuration Management System (IACMS) project for Defense Information Systems Agency (DISA), using Oracle development tools (Designer 6 and Forms/Reports 6i). Responsible for business process re-engineering, functional process improvement, and technical support.

Programmer/developer for the Dean of Faculty Application on the Air Force Academy’s CAMIS-2 system. Maintained existing code and added new functionality as requested by the customer, using the Oracle Development Suite 6i (which consists of Oracle Designer 6, Forms/Reports 6i, and Discoverer).

Maintain, design, develop, and test SQL and Ada code for the Database Interface (DBI) and Model Execution Control (MEC) CSCIs on the Space Environmental Technology Transition (SETT) project.

Responsible for analysis, coding, testing, and implementation of Engineering Change Proposals (ECPs) in Ada and SQL using Rational Apex for the PDSS/SIDPER-3 Post Deployment Support System. Also participated in migrating previous XDB database to an Informix database.

• Worked on developing prototypes and testing interfaces between the Order Entry System and legacy systems for the Patent Trade Office using Oracle Forms, Oracle Reports, PL/SQL in a Sun/OS environment.
• Analyzed requirements, designed, developed, and created code for the Army’s Sustaining Base Information Services (SBIS) project using Oracle Forms, SQL, and Ada on IBM AIX/RISC6000s. Also participated in evaluating.

• Designed, developed, wrote and tested Ada code on the ISSS portion of the Advanced Automation System for the FAA in an AIX environment.
• Wrote and tested code for the instructor stations of the V22 and the UH1-N flight simulators using Ada and C in a UNIX environment, on Silicon Graphics workstations.
• Aided in the detail design, coding, unit testing and integration of assigned CSUs for the Air Forces Global Positioning (GPS) using Ada on Rational and RS6000 (RISC) workstations.

Responsible for requirements analysis, design, development and coding of the Order’s CSCI and Promotions CSCI for the Army’s Personnel Support Management Information System (SIDPERS-3) using Ada and SQL on Rational workstations. Also, acted as teamlead supervising the work of three other developers.

Responsible for the design development and coding of the flight planning sections of the Advanced Automation System (AAS) for the FAA, using Ada, on Rational workstation

Responsible for the integration, testing, and troubleshooting of UYK-20 and UYK-43 computers for the Navy.

Responsible for the testing and troubleshooting of printed circuit board assemblies for IBM personal computers.

Responsible for the day-to-day studio operations and direction of televised shows

Bs, Engineering Technology

As, Engineering Technology

Ongoing Education

• 11g R1 Build Repositories; 11g WLS Administration Essentials – 2012 • 11g/10g Create Analyses and Dashboards; 10g R3 Build Repositories.