Jeff Tomeny Email & Phone Number

Buffalo, NY, US

Buffalo, New York, United States

Buffalo, New York, United States

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

• Created a culture of customer service excellence through the hiring, training, and performance management of all managers, supervisors, and staff members
• Delivered positive financial as measured by the P&L; executed company plan to achieve growth metrics; coached and trained leaders to achieve maximum productivity from staff members; achieved locations first positive.
• Partnered with vendors and third parties to create unique product based training environments for associates
• Maintained store atmosphere and brand standards through world class merchandising

Buffalo/Niagara, New York Area

• Managed areas responsible for Inventory, Merchandising, Customer Service, Multi-Channel Sales, and Service Fulfillment (Geek Squad)
• Delivered 50%+ revenue growth in consecutive years via Multi-Channel Sales (online & phone interactions)
• Completed multiple Physical Inventory cycles including the preparation and execution of the Physical Inventory
• Considered “Inventory Health Guru” by District staff members, and assisted several other Best Buy locations with Physical Inventory preparation and research afterwards
• Ensured Geek Squad Agents delivered the Best Buy customer promise during every client interaction; utilized detailed audits to ensure that all PC setup/repair/upgrade work was completed to standards and in a timely.
• Partnered with Store Leaders to ensure merchandising standards and replenishment levels were in line with their specific category strategies and action planning

Best Buy Cheektowaga. NY

Multiple Locations

• Led sales staff in all aspects of the selling process with revenues from $18M to $46M annually; achieved annual revenue growth at three store locations, for four consecutive years
• Coached, trained, recognized, and managed performance of Supervisors and Sales Associates in executing the selling model and achieving financial outcomes including Revenue, Margin, and Service Plan attachment rates
• Conducted regular gap management and action planning to address opportunities with financial outcomes on the P&L
• Managed team of in-store and remote team members responsible for quality service fulfillment including installation, upgrade, delivery, and repair

Business Administration - Human Resources

General Studies