John Tompkins Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

West Sacramento, California, United States

- Proactively manage floor operations during peak periods and events, optimizing guest seating, reservations, and ambiance to ensure a consistently positive dining experience, while fostering a motivated team through effective pre-shift meetings and on-the-spot coaching, contributing to enhanced guest satisfaction and the restaurant's stellar reputation.- Streamline FOH employee scheduling and facilitated accurate menu updates, employing data-driven methods to optimize staffing levels, minimize labor costs, and ensure guests received up-to-date information, thereby enhancing operational efficiency and guest satisfaction.- Design and implement a comprehensive, full-scale training program spanning from the host stand to the bar, ensuring a seamless and standardized onboarding process, skill development, and exceptional service delivery across all front-of-house roles.- Spearheaded recruitment efforts, conducting interviews and orientations that focused on aligning candidates with the organization's culture and values, leading to improved team morale and elevated staff retention rates while fostering a positive work environment.

West Sacramento, California, United States

- Diligently oversee daily reservation operations, skillfully coordinating guest seating arrangements to align with diverse special events and musical performances, collaborating with cross-functional teams to enhance customer satisfaction and uphold the establishment's stellar reputation- Spearhead the training of new hosts, ensuring consistent guest direction for an exceptional experience while establishing and upholding a high standard for company culture, fostering an environment of excellence and reinforcing the organization's reputation for outstanding service.- Co-author a comprehensive training manual in collaboration with the Assistant General Manager, optimizing the onboarding process for new hires by providing essential job-related knowledge, cultural insights, and service expectations, thereby accelerating team integration and enhancing overall performance and guest satisfaction.- Proficiently handle diverse email inquiries, delivering personalized responses while maintaining consistency in information and direction for potential and incoming guests, enhancing overall guest satisfaction and ensuring adherence to brand standards.

Remote

800+ hours of hands-on course material, with 1:1 industry expert mentoroversight, and completion of 4 in-depth portfolio projects. Mastered skills in front-endweb development, back-end web development, databases, and data structures andalgorithms.

Sacramento, California, United States

- Strategically optimized profits by maintaining Front of House (FOH) labor expenses consistently at or below 10%, achieved through precise labor forecasting, scheduling optimization, and efficiency-driven practices, resulting in substantial cost reduction while upholding exceptional operational standards and guest satisfaction- Developed and implemented a comprehensive training guide to systematically re-educate and align staff with precise service and hospitality standards, resulting in elevated guest retention rates and increased revisits- Directed the strategic enhancement of our online presence and social media platforms, culminating in a notable surge in profile engagement metrics over a six-month interval, including the development of innovative concepts for photos, captions, and marketing strategies- Expertly managed and procured an extensive inventory of domestic and imported beers, ciders, and wines, collaborating with vendors to curate a diverse and distinctive beverage selection that catered to evolving customer preferences, resulting in enhanced guest satisfaction and heightened appeal as a destination for beverage enthusiasts.

Sacramento, California, United States

- Efficiently managed entire restaurant operations during lunch and dinner services, encompassing front-of-house and back-of-house responsibilities, staff coordination, table assignments, service flow, inventory management, and financial transactions, consistently exceeding guest expectations and enhancing overall guest satisfaction.- Spearheaded on-site event management, including precise event setup, efficient breakdown, and occasional private bartending duties, ensuring seamless execution of diverse events and leaving a lasting positive impression on guests and event organizers.- Actively engaged in weekly manager meetings to set performance goals, align expectations, and foster collaborative dialogue among team members, facilitating efficient operations and contributing to organizational growth.- Championed a positive work environment by conducting pre and post-shift meetings, offering on-the-job staff coaching, and leading beer education programs, fostering teamwork, enhancing skills, and promoting excellence in service delivery.

Sacramento, California, United States

- Assistant floor manager with duties on the floor including, but not limited to, delegating tasks to staff, handling customer requests and complaints, and assisting with training new hires- Point person for on site events including event set up, breakdown, and occasionally acting as private bartender-Attend weekly manager meetings to set goals and expectations for the upcoming weeks-Promote a environment of positivity through pre and post shift meetings, as well as on the job staff coaching and beer education-Ensure maximum guests satisfaction by properly directing first time guests on the best way to maximize their experience within the large brewpub/restaurant-Oversee inventory management tasks, store supplies, and front end operations, including safe management and cash handling

Sacramento, California, United States

-Stock and maintain product displays (cold shelves, floor displays, etc.) through multiple stores -Fulfill customer service needs by communicating daily with store mangers & merchandising manager, as well as appropriate follow up & problem solving-Work with minimum supervision-Routinely answered on-floor customer questions regarding merchandise and pricing- Supervise the back-stock area in multiple stores, and assist sales team with the restocking process to maintain sufficient product quantities at all retail locations.

Sacramento, California, United States

-Serve multiple customers at a high capacity, fast paced bar-Check guest’s IDs to verify legal drinking age-Knowledge of beverage list, including ingredient profile, ABV, and pricing-Enthusiastically guide guests through menu of house brewed beers-Educate first time customers and beer drinkers on appropriate beers for the drinker’s taste-Maintain clean bar & patio area, including cleaning of shelves, glassware, & customer seating areas-Assist w/ onboarding of new team members

Sacramento, California Area

-Operate and transport mobile canning lines, used to package beer, wine, cider, & RTD cocktails-Travel with company trucks and trailers to different facilities all over Northern California-CIP and cleaning of canning line and packaging area-Quality control of product and package-Constant teamwork and customer interfacing

4115 Telegraph Ave, Oakland, Ca

-Assist on brew days-Clean and Fill kegs-Forklift Operation-CIP & Sanitize Brite Tanks and Cylindroconical Fermenters-Basic cleaning and general upkeep of brewery

4115 Telegraph Ave, Oakland, Ca

-Serve multiple customers at a high capacity, fast paced bar-Check guest’s IDs to verify legal drinking age-Knowledge of beverage list, including ingredient profile, ABV, and pricing-Enthusiastically guide guests through menu of house brewed beers-Educate first time customers and beer drinkers on appropriate beers for the drinker’s taste-Open/Close cash register and prepare cashier report-Maintain clean bar & patio area, including cleaning of shelves, glassware, & customer seating areas