Jun Tong Email & Phone Number

United States

Paris, Fr

ContentSquare acquired Heap in December of 2023.

San Francisco, California, Us

Heap acquired Auryc in June of 2022

Los Altos, California, Us

Promoted Auryc's visual intelligence platform to empower organizations to create exceptional customer journeys and increase revenue. Top team contributor for the company to build excellent customer experience and win G2‘s "Best Support" award across all business categories. Auryc was successfully acquired by Heap in June 2022.

Atlanta, Georgia, Us

Headed Quality and Customer Advocate initiatives to expand Tealeaf's customer success under IBM. Worked across functions to improve Engineering efficiency and customer satisfaction.- Successfully managed QA transition to embrace IBM processes and support product integration.- Successfully managed Engineering lab transition into IBM infrastructure to enhance security and efficiency.- Grew QA through hiring to expand coverage for test automation, performance testing, and white-box testing.- Spearheaded deployment effort for public cloud support, owned Tealeaf on AWS/Azure/SoftLayer certification and benchmarking since 2014.- Owned benchmarking for Tealeaf core canister service, provided deployment sizing baseline through each release.- Spearheaded monthly QA/Doc/Dev gap analysis initiative to improve product and documentation quality. Analyzed a total of ~4000 customer tickets over time, identified ~800 use cases for test coverage and ~120 doc needs since 2013. - Started and owned RTC dashboards for L3/QA metrics and insights, ensuring transparency and continuous improvement on daily basis.- Been engineering representative for yearly CapEx planning, procurement and lab setup to support growth.- Took on new features and customer escalations, worked in Akamai support, Mobile Replay, and more areas.- Environment: Windows Server, SQL Server, IIS, RHEL, AWS, Azure, SoftLayer, SaaS, MacOS, Android, iOS, Akamai, Kafka, RTC, TestLink.

Led the company's QA team for the full suite of customer experience management (CEM) software to analyze interactions on customer websites and mobile devices.- Defined QA process, authored QA plans, and certification documentation. Successfully delivered quarterly full-suite Tealeaf releases throughout the year.- Promoted and implemented first adoption of Agile process by Tealeaf engineering. Chaired sprint reviews.- Chaired Executive Quality Reviews. Led QA to pass internal/external auditing for QA, a milestone to ensure Tealeaf's successful acquisition by IBM.- Contracted and managed external testing provider for Tealeaf Mobile Capture and Replay solutions.- Environment: Windows Server 2008, IIS, SQL Server 2008, RHEL, MacOS, Android, iOS, JIRA, SVN.

Sunnyvale, Ca, Us

Led the Mail QA teams for 24x7 webmail services for 250+ million users, mail hosting services for AT&T/Verizon/BT/Rogers/TNZ, and Yahoo Mail for Small Businesses.- Headed product quality initiatives across the board, reduced QA turnaround by half, increased test coverage on multiple platforms, drove for timely fixes, reduced daily open production issues by 70%, and obtained top customer satisfaction (CSAT) ranking.- Led QA to successfully deliver ~30 releases per year in multiple areas. Single-handedly delivered a great number of projects including unlimited storage, cross-property integration, IMAP support on iPhone, billing infrastructure updates, security scanning, XSS (cross site scripting) escalations, and multiple marketing campaigns. - Technologies: FreeBSD, Windows, Mac OS, IMAP, SMTP, POP3, JavaScript, Ajax, Perl, XML, PHP, SilkTest, Selenium, TestNG, Bugzilla, TestLink, Test Manager, Hudson, Scanmus, XSS, CVS, SVN.

New York, Ny, Us

Led QA teams supporting multiple product lines including AOL Identity Management (Screen Name Service), AOL Client and Advanced Client Suite, and Enterprise Offerings (Calendar, Address Book, Enterprise AIM). Successfully went through multiple quality releases in critical areas.

Led LDAP product line QA for Identity Management, Server and Services Management solutions.

System Test Engineering, Server Products Division - Enterprise Server, FastTrack Server, Admin Server, SuiteSpot Servers Suite. Drove for early adoption and innovation of web technology.

Graduate Program: Mathematics And Computer Science

Master Of Engineering - Meng, Computer Engineeing

Bachelor Of Science - Bs, Computer Science