Jasmin T. Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Generated +$4k a week through clienteling on Endear. Provided support with general operations. Provided a personalized shopping experience for 50-100 people daily. Generated inventory suggestions for Miami’s social calendar.

Miami, Florida, United States

Directed dining room operations to ensure guest satisfaction. Managed inventory, ordering, and scheduling. Focused on optimizing shifts for profitability. Conducted training for new staff and evaluated performance.

Miami, Florida, United States

Oversee daily restaurant operations including opening and closing procedures. Managed Excel worksheets, handled deliveries, and liaised with Accounting department. Collaborated closely with Director of Operations. Carried out location shut-down procedures.

Miami, Florida, United States

Work closely with manager & team to ensure shifts run smoothly, de-escalate situations and establish long lasting customer relationships. Cross-trained in all positions, everyday shift duties flex to business needs.

Remote

Offered excellent customer service by handling inquiries, resolving complaints, and overseeing phone orders. Maintained detailed product knowledge for precise recommendations, managed customer accounts, and addressed billing concerns. Provided technical support for the website and mobile app, documented interactions in the CRM system, and shared customer feedback for service enhancements. Followed company policies, worked with team members, and consistently achieved performance targets for call handling, satisfaction scores, and issue resolution rates.

Miami, Florida, United States

Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer. Retained knowledge of menu items to assist customers with beverage selections. Prepared beverages with speed and accuracy to minimize customer wait times. Supported team productivity by restocking supplies and completing checklists during slow periods.

Miami, Florida, United States

Adjusted to multiple demands and shifting priorities in fast-paced work environment. Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities. Maintained operational performance with skillful execution of opening and closing procedures.

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

Associate'S Degree, Communications/Marketing/Journalism, Sophomore

Medicine, Graduated

Activities and Societies: HOSA 2018 Regional Champion, Cuda Guard Historian (2 years), member of Thespian Troupe 5744 (4 years), Student.