Jose Torres, M.S. Information System Security Email & Phone Number

Houston, Texas, US

Houston, Texas, US

Houston, Texas, US

Houston, Texas, US

• Responsible for the daily operation of the Network-Communications Infrastructure, deployment of new services, devices and cooperating with other critical business units to resolve problems in a timely manner.
• Provisioning, configuration and administration of IWAN (SD-WAN) branch locations utilizing Cisco APIC-EM
• Design & Implementation of an overlay solution (OTV ) to migrate VMs between two Data Centers.
• Intermediate Cisco-ISE troubleshooting. Supported the Cybersecurity team in the deployment of Cisco ISE in the HQ office.
• Troubleshooting application's connectivity and performance issues (JDE, SAP,Outlook,Citrix)
• Provisioning, turn up and administration of LiveAction server to monitor and troubleshoot routing, QoS and performance issues in the Network.

Houston, TX, US

• Support Network’s infrastructure through coordination of corrective actions.
• Recognized amongst top 5 employees in the department
• Assist customers with DNS, MPLS, and email issues
• Provide training in configuration of routers and switches, achieving 15% increase in productivity
• Collaborate with customer’s IT department, resolving issues in a timely manner

Charlotte, US

• Roll out of a new Distribution and Access layer devices to enhance network capabilities.
• Deployment of a VoIP telephone system which replaced legacy PBX connections.
• Configuration, testing and installation of over 500 VoIP phones.
• Call Routing verification according to call plan
• Cut over and migration of end users from legacy to newly deployed network.
• Troubleshot connectivity issues due to the integration with existing systems

• Monitored, supported, and documented changes to critical network elements. Directed and coordinated corrective actions to restore services internally and externally.
• Configuration of Cisco Routers and Switches (2651XM, Catalyst 3550, Catalyst 3560,CISCO IAD 2431, SRW2048, SRW2024)
• Troubleshooted Hatteras 4000 and 400, Overture devices, IPSEC implemented through Cisco, Netopia and Fortinet (50B and 5000) devices
• Worked with Broadsoft M6 Communication Server for VoIP services (creating/modifying: users, Time of Days, Holiday, Voice Mails, Hunt Groups, Pulling Reports)
• Create/modify e-fax users through XMediusFAX enterprise server
• Initiated, updated, tracked and closed incidents reported by customers regarding network connectivity issues.

Miami, Florida, US

• Perform Drive Test signal coverage/quality in 2G and 3G Wireless Networks. Optimization of BTS to avoid over coverage. Execute Initial Tuning for 3G sites. Verification of 3G and 2G neighbors within a Cluster, to.
• Execute 3G/2G drive test for coverage and quality analysis ensuring high quality service to customers
• Verify IRAT handover in Drive Test to avoid dropped calls in a given geographical area
• Initial tuning for new 3G sites to integrate the nodes to the network
• Verify 3G/2G neighborhoods to provide appropriate coverage
• Optimization of 3G BTS to avoid over coverage in a certain area

Master'S Degree, Masters Of Science Information Systems Security

Electrical Engineer, Electrical Engineering