Jessica Toussaint, M.S. Email & Phone Number

Boston, Ma, Us

Woonsocket, Ri, Us

Leading a team of more than 20 product and operations professionals to transform product vision, strategy, and execution for Caremark FinOps and data analytics and reporting products.

Seattle, Wa, Us

Developed and executed customer experience vision, strategy, and OKRs for PillPack by Amazon Pharmacy (https://pharmacy.amazon.com/pillpack), which is anticipated to drive growth and retention for the business while improving adherence for patients. ● Conducted competitive and market research to define needs of existing customer base, market fit, and a new market segment focused on chronic condition patients and caregivers.● Collaborated with design, technical, operational, and financial teams to ensure product strategy, financial outlook, and technological feasibility alignment (working across 30+ workstreams).● Lead the creation of business-critical APIs for new product and business line to ensure all existing systems could accommodate the new initiative.● Established a Health Equity Collaborative to create and implement proposals for 2024 budget consideration, including accessibility.

Madison, Wisconsin, Us

Established the first Product and Customer Experience team at Thrive (acquired by Exact Sciences) and cultivated a high-performance team culture through continuous discovery and design, human centered design methodologies, and agile development processes. Created experience and operational maps for future experiences, established value streams, and created organizational structure to align to OKRs. ● Launched company’s first patient portal to increase customer satisfaction and reduce customer calls related to test results.● Designed a test result that could be used by both patients and providers to understand and communicate a complex multicancer early detection blood test and appropriate next steps.● Served as product management lead for health equity initiatives, building these into 2023 strategy, OKRs, and roadmap for the first time at the company.

Madison, Wisconsin, Us

Woonsocket, Ri, Us

Spearheaded digital product portfolio roadmap, strategy, and vision for the health services division, aligning with the objectives of MinuteClinic, Optical, Covid, and CVS Hubs. Guided the product development life cycle of multiple new products, ensuring seamless integration for all stakeholders, including end users, providers, and the business. Fostered a culture of continuous learning, growth, and innovation by engaging cross-functional teams in prototyping, POCs, research, field studies, hackathons, and monthly lunch/learns. Implemented monitoring and analytics in partnership with site operations and analytics team to optimize product performance and product capabilities. ● Directed the design, build, and deployment of digital screening and scheduling solutions for early Covid-19 testing sites, within a single 2-week sprint, demonstrating the ability to operate and deliver results under pressure in a high-stakes environment and collaborate effectively with senior executives and the United States Department of Health and Human Services. ● Drove significant shift in business and digital scheduling model to improve patient access to care at MinuteClinic, leading to incremental revenue and streamlined operational processes.● Launched the first MinuteClinic cloud-based scheduling APIs and templates to expand business capabilities and improve patient experience. ● Doubled productivity across all products by transitioning teams from waterfall methodology to agile framework.● Introduced CVS's first virtual care platform, resulting in increased visits and scalable infrastructure during Covid pandemic.

Providence, Ri, Us

Collaborated with UX, content, engineering, QA, marketing, and operational support teams to manage product development lifecycle. Defined and analyzed metrics to ensure data driven decisions, created user stories and roadmaps, and developed go-t0-market strategies. Evaluated and refined processes to optimize product development efficiency, quality, and cost-effectiveness as organization transitioned into pragmatic marketing and Agile scrum framework. ● Led, trained, and expanded team of three, fostering professional growth and development.● Implemented user research, market analysis, and usability studies to influence product strategy. Pioneered this approach at ShapeUp (acquired by Virgin Pulse) and demonstrated success through improved customer satisfaction scores.● Implemented new notification system, including journey orchestration strategy and design.● Created pilot digital metabolic health and resilience programs.

Providence, Ri, Us

Providence, Ri, Us

Boston, Ma, Us

Boston, Massachusetts, Us

Canton, Massachusetts, Us

Canton, Massachusetts, Us

Ms, Health Communication

Product Masterclass

B.A., Communication

A.A., Liberal Arts