J.T. Raclowski Email and Phone Number
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Functional Experience: Application Systems, Server Room Management, Cloud Services, Telephony • Installed Point of Sales systems throughout the US, which involved detailed project management for each install, assessment of underlying operational systems, discovery and planning for all integration requirements. • Managed Retail outlets for major manufacturers. Handled all personnel matters, responsible for managing all suppliers and vendors. • Key member SAP Order to Cash implementation for MTV/Viacom Media Networks. (Customer & Credit Process, Ancillary Ad Sales Billing, and Digital Ad Sales Billing). Wrote various SOPs, rescued training program and trained remote team taking over daily processing. • Application manager for Point of Sale system powering more than 600 machines in over 280 locations at Godiva Chocolatier. • Implementation manager for the Active Network Golf Point of Sales and Tee Sheet Reservation System. Implemented and trained staff at over 180 Golf Courses in the US. • Lead CMS support for the Nickelodeon Partner website and all technical writing associated with the site implementation, as well as ad hoc needs as they arise. Core Strengths:Detail-oriented professional experienced in Systems Implementations, Business Analysis, Technical Writing, Customer Relationship Management, Project Management, Staff Management, and all phases of purchasing and materials management. Independent, collaborative, get-it-done approach; effective communication skills with both technical and non-technical staff; high ethical standards and strong work ethic.
Blue Mountain Network Services
View- Website:
- bluemtnetworks.com
- Employees:
- 1
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Owner And Managing DirectorBlue Mountain Network ServicesWind Gap, Pa, Us
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Owner / Managing DirectorBlue Mountain Network Services Jan 2018 - PresentProfessional IT Services tailored for your business and the way your company works. We strive to provide a streamlined approach to IT that will keep your company moving forward with minimal downtime and without breaking the bank. Letting you focus on your business and not worrying about the infrastructure supporting it.
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Digital MinisterJohn Wesley Covenant Church Jun 2018 - May 2024Volunteer Position at my Church managing our Social Media and website. Also set up a PA System and do all work related to computers and electronics. I also am Head of Missions and on the Board of Trustees.
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Director Of Information TechnologyT3 Technologies Oct 2022 - Sep 2023Northampton, Pennsylvania, Us -
Lead, Technical CommunicationsPrimepay Mar 2020 - Oct 2022West Chester, Pa, Us -
Sr. Technical Writer, Strategic InitativesPrimepay Jun 2019 - Mar 2020West Chester, Pa, UsDocument Management and Creation for the Online Payroll system, KB, Manual, Deep Dive, Release Notes, Chart, Graph creation. SharePoint and Planner site Creation and Management.
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Director Of It / Sr. Documentation ManagerDataform Software Feb 2013 - Jun 2019Fairfield, Nj, Us• Managing the network and hardware infrastructure of the company.• Lead Team in Migration of AWS Servers to Azure IaaS and SaaS Infrastructure.• Managed Migration of Source code from TFS to Team Foundation Team Services online.• Developed and executed a plan overhauling network in the office including building a new domain controller and moving most servers to AWS cloud.• Developed and deployed a company intranet site on Microsoft SharePoint as well as upgraded it from SharePoint 2007 to 2013.• Lead Migration of SharePoint from Server to Office365 SharePoint. • Speaheaded Migration of Company Exchange and Office suite to Office 365• Set up 2 factor security for company VPN Connections.• Setup and manage Company IT Security including AD, DNS, setup of new employees, and removal of previous employees.• Developed and setup video conferencing and wireless pc to HDTV Projection for the conference rooms.• Setup a migrated Company TFS to a new server and upgraded it from TFS2008 to TFS2013.• Manage all servers in office as well as AWS cloud servers and Client servers, and setup backup routine for all of them and maintained HIPPA compliance on client servers.• Produce all user manuals for software packages and other documentation including project specs, server maintenance plans and quick reference guides.• Created Training Videos Using Adobe Captivate Software. -
Sr. Technical Writer, NickcentralNickelodeon Aug 2012 - Feb 2013Los Angeles, Ca, Us• Responsible for Content Management System updates. Explored CMS system, learned functionality and wrote User Manual so others could maintain the system. Made changes to site to support live launch. Wrote Site Help, translated it into 7 Languages. Made numerous suggestions for changes and simplifications, most of which were implemented.• Managed promotion of changes to Content Management System through Dev, QA and Live environments.• Created Training Videos Using Adobe Captivate Software -
Mtv Networks: Sr. Technical Writer, Sap Order-To-Cash ImplementationViacom Apr 2012 - Aug 2012New York, Ny, Us• Developed gap analysis of the Customer and Credit portions of the OTC Process• Wrote current and future state documentation on Customer process, Credit process and Ancillary Billing• Developed SAP workflow for revenue streams• Created dual entry process for SAP, Gabriel, SolBright, CDM, and Media Maestro while the feed from those systems into SAP is developed• Developed forms and wrote SOP's and Training Materials for SAP OTC Rollout• Delivered SAP Training for Customer, Credit and Ancillary Billing Processes for OTC -
Customer Relationship Management And SupportThe Hershey Company Sep 2008 - Apr 2012Hershey, Pennsylvania, Uso PM for “WOW" campaign to improve customer satisfaction in the global support centero Created and deployed a company-wide Reporting Dashboard for the Consumer Relations Team, which houses brand summaries, social media , customer reports on all brands in US and Canadao Test new software upgrades and changes for over 3,000 terminalso Management Reporting on key indicators -
Manager Desktop SupportGodiva Chocolatier Sep 2006 - Aug 2008New York, Us• Lead Support Engineer, ITS Site Lead at Godiva Chocolatier and• Site Lead for ITS, responsible for managing 8 People, on site at Godivalve any problems related to hiring. o Train staff to expand their technical knowledge and problem solving ability. • Support of over 285 Godiva Chocolatier Stores in the United States and Canada. o Remote assistance on technical issues submitted via a tracking system o Track and resolve questions on policy and setup of new stores. o Test new software upgrades and changes for over 560 terminals. o Report to upper management call volume and outstanding issues of over 300 support calls per week.o Write technical documentation for the client including Service Operation Guides and PoS Manuals.• Lead Desktop Support Engineer:o Create and manage the help desk schedule, and all technical forms. o Hold weekly meetings to keep the staff informed on important tickets and policy changes, and provide updated information boards which have to be kept current at all times. -
Information Technology Consultant.The Active Network 2002 - 2006Plano, Tx, Uso Created all user and administrative manuals and training manuals for the systems we supported.o Conduct all training for installed sites.o Extracted data from our website to sales support manuals which detail all data pertaining to each of our customers as well as new leads in a handy reference.o Created an installation guide containing all the data needed to install and maintain one of the systems we supported. This guide was used by all our installers. o Wrote all the documentation for the GolfeNetwork software suite, installed over 360 machines in over 180 locations, and trained all clients in more than 37 States and 3 provinces in Canada. I also actively supported over 125 sites remotely.o Update customer content on our website using a proprietary update tool. Some familiarity with HTML. -
General ManagerFinish Line Jan 2001 - Jan 2002Indianapolis, In, Uso Responsible for all elements of store operations including retail sales, store displays, administration of periodic marketing programs and promotions, training and management of sales help and related duties.o Repeatedly recognized for exceeding sales goals and for motivational programs that helped sales staff achieve or exceed goals. -
General ManagerChamps Sports Jan 2000 - Jan 2001Bradenton, Fl, Uso Responsible for all elements of store operations including retail sales, store displays, administration of periodic marketing programs and promotions, training and management of sales help and related duties.o Repeatedly recognized for exceeding sales goals and for motivational programs that helped sales staff achieve or exceed goals. -
Gh Bass & Co., General ManagerPvh Jan 1997 - Jan 2000New York City, Ny, Uso Responsible for all elements of store operations including retail sales, store displays, administration of periodic marketing programs and promotions, training and management of sales help and related duties. (1998-1999, part time, overlaps with full-time position at Daiichi.)o Repeatedly recognized for exceeding sales goals and for motivational programs that helped sales staff achieve or exceed goals. -
TrainerDaiichi Sankyo Jan 1998 - Jan 1999Basking Ridge, Nj, Uso Conducted training sessions for various software implementations.o Developed documentation and training materials related to my assignments.o Tested systems prior to training to gain insight into workflows and procedures required.o Assisted Network Engineering team with installs as needed.
J.T. Raclowski Skills
J.T. Raclowski Education Details
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Chubb InstitutePc Hardware Repair & Maintenance -
Pope John Xxiii Regional H.SCollage Prep
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Calc InstituteInternet Setup And Design.
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New HorizonsMicrosoft Sql Server 2000 With Transact-Sql
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Sussex County Community CollegeInformation Technology
Frequently Asked Questions about J.T. Raclowski
What company does J.T. Raclowski work for?
J.T. Raclowski works for Blue Mountain Network Services
What is J.T. Raclowski's role at the current company?
J.T. Raclowski's current role is Owner and Managing Director.
What is J.T. Raclowski's email address?
J.T. Raclowski's email address is jt****@****are.com
What is J.T. Raclowski's direct phone number?
J.T. Raclowski's direct phone number is +148433*****
What schools did J.T. Raclowski attend?
J.T. Raclowski attended Chubb Institute, Pope John Xxiii Regional H.s, Calc Institute, New Horizons, Sussex County Community College.
What are some of J.T. Raclowski's interests?
J.T. Raclowski has interest in Children, Civil Rights And Social Action, Environment, Education, Human Rights, Animal Welfare.
What skills is J.T. Raclowski known for?
J.T. Raclowski has skills like Integration, Project Management, Management, Troubleshooting, Computer Hardware, Sharepoint, Microsoft Office, Crm, Technical Support, Information Technology, Business Analysis, Servers.
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