J.T. Raclowski Email & Phone Number

Wind Gap, PA, US

Professional IT Services tailored for your business and the way your company works. We strive to provide a streamlined approach to IT that will keep your company moving forward with minimal downtime and without breaking the bank. Letting you focus on your business and not worrying about the infrastructure supporting it.

Volunteer Position at my Church managing our Social Media and website. Also set up a PA System and do all work related to computers and electronics. I also am Head of Missions and on the Board of Trustees.

Northampton, Pennsylvania, US

West Chester, PA, US

West Chester, PA, US

Document Management and Creation for the Online Payroll system, KB, Manual, Deep Dive, Release Notes, Chart, Graph creation. SharePoint and Planner site Creation and Management.

Fairfield, NJ, US

• Managing the network and hardware infrastructure of the company.
• Lead Team in Migration of AWS Servers to Azure IaaS and SaaS Infrastructure.
• Managed Migration of Source code from TFS to Team Foundation Team Services online.
• Developed and executed a plan overhauling network in the office including building a new domain controller and moving most servers to AWS cloud.
• Developed and deployed a company intranet site on Microsoft SharePoint as well as upgraded it from SharePoint 2007 to 2013.
• Lead Migration of SharePoint from Server to Office365 SharePoint.

Los Angeles, CA, US

• Responsible for Content Management System updates. Explored CMS system, learned functionality and wrote User Manual so others could maintain the system. Made changes to site to support live launch. Wrote Site Help.
• Managed promotion of changes to Content Management System through Dev, QA and Live environments.
• Created Training Videos Using Adobe Captivate Software

New York, NY, US

• Developed gap analysis of the Customer and Credit portions of the OTC Process
• Wrote current and future state documentation on Customer process, Credit process and Ancillary Billing
• Developed SAP workflow for revenue streams
• Created dual entry process for SAP, Gabriel, SolBright, CDM, and Media Maestro while the feed from those systems into SAP is developed
• Developed forms and wrote SOP's and Training Materials for SAP OTC Rollout
• Delivered SAP Training for Customer, Credit and Ancillary Billing Processes for OTC

Hershey, Pennsylvania, US

o PM for “WOW" campaign to improve customer satisfaction in the global support centero Created and deployed a company-wide Reporting Dashboard for the Consumer Relations Team, which houses brand summaries, social media, customer reports on all brands in US and Canadao Test new software upgrades and changes for over 3,000 terminalso Management Reporting on.

New York, US

• Lead Support Engineer, ITS Site Lead at Godiva Chocolatier and
• Site Lead for ITS, responsible for managing 8 People, on site at Godivalve any problems related to hiring. o Train staff to expand their technical knowledge and problem solving ability.
• Support of over 285 Godiva Chocolatier Stores in the United States and Canada. o Remote assistance on technical issues submitted via a tracking system o Track and resolve questions on policy and setup of new stores. o.
• Lead Desktop Support Engineer:o Create and manage the help desk schedule, and all technical forms. o Hold weekly meetings to keep the staff informed on important tickets and policy changes, and provide updated.

Plano, TX, US

o Created all user and administrative manuals and training manuals for the systems we supported.o Conduct all training for installed sites.o Extracted data from our website to sales support manuals which detail all data pertaining to each of our customers as well as new leads in a handy reference.o Created an installation guide containing all the data.

Indianapolis, IN, US

o Responsible for all elements of store operations including retail sales, store displays, administration of periodic marketing programs and promotions, training and management of sales help and related duties.o Repeatedly recognized for exceeding sales goals and for motivational programs that helped sales staff achieve or exceed goals.

Bradenton, FL, US

o Responsible for all elements of store operations including retail sales, store displays, administration of periodic marketing programs and promotions, training and management of sales help and related duties.o Repeatedly recognized for exceeding sales goals and for motivational programs that helped sales staff achieve or exceed goals.

New York City, NY, US

o Responsible for all elements of store operations including retail sales, store displays, administration of periodic marketing programs and promotions, training and management of sales help and related duties. (1998-1999, part time, overlaps with full-time position at Daiichi.)o Repeatedly recognized for exceeding sales goals and for motivational programs.

Basking Ridge, NJ, US

o Conducted training sessions for various software implementations.o Developed documentation and training materials related to my assignments.o Tested systems prior to training to gain insight into workflows and procedures required.o Assisted Network Engineering team with installs as needed.

Certificate, Pc Hardware Repair & Maintenance

H.S. Diploma, Collage Prep

Certificate, Internet Setup And Design.

Certificate, Microsoft Sql Server 2000 With Transact-Sql

Information Technology