• Successfully provisioned MacBooks and Windows laptops for new hires, ensuring seamless onboarding and timely access to necessary tools and resources• Resolved miscellaneous computer issues, consulting with colleagues and researching solutions as needed, resulting in properly functioning systems and minimized downtime• Implemented Single Sign-on (SSO) for various applications within Okta, streamlining access management and enhancing security• Efficiently managed users and licenses in G-Suite, Zoom, Atlassian, 1Password, Slack, and Microsoft Office, ensuring accurate access control and compliance with licensing agreements• Developed and executed a migration script to transfer Discord chatlog and channel data to Slack, leveraging plugins and webhooks to increase efficiency and mitigate security risks

• Improved upon and expanded a client requested reward incentive platform to increase product sales, developed & implemented web-based game which grew client’s sales• Utilized Postman to query tax data and provided analytics to stakeholders• Developed additional functionalities like exporting data tables to increase efficiency of obtaining data which helped improve Customer Success metrics• Administered SQL database data to ensure proper roles and permissions for databases as well as maintaining the databases using CRUD operations within SQL scripting• Wrote, maintained, and updated codebase through Git and Bitbucket to ensure version control• Reduced client website bugs after identifying root causes which improved website efficiency