PROFILEI am a determined, outgoing and hardworking individual. I work equally as well under my own initiative or as part of a Local or Global Team. I am an excellent communicator at all levels and a very quick learner who is not afraid of new technology and challenges.SKILLS • Installation, Configuration, Troubleshooting and Maintaining (2nd & 3rd line Support) of:o Virtual Environments including VMware Server, ESXi, Window Hyper-V (4 Years’ Experience)o Microsoft Windows 2003 and 2008 Servers (6+ Years’ Experience)o Active Directory, DHCP, DNS, File & Print Roles (8 Years’ Experience)o Exchange Server 2003 and Symantec Backup Exec 2010 (5 Years’ Experience)o Networks involving IP Address Allocation, Subnetting and Routing (4 Years’ Experience)o Routing and Remote Access / VPNs with Draytek and Cisco Routers as well as basic ISA Firewalls (3 Years’ Experience)o Microsoft Office ’97, 2003 and 2010 (11 Years’ Experience)o Microsoft Windows Operating Systems ‘98, 2000, XP Professional and Windows 7 (11 Years’ Experience)o SharePoint / IIS Server (3 Years’ Experience)• Patching of Windows Desktops and Servers using WSUS 3 and SCCM Servers (5 Years’ Experience)• Project Management and Solution Implementation (5 Years’ Experience)• Diagnosing hardware faults in Desktop Computers, Printers and Scanners. Physical Installation of CAT5 cabling and network fault diagnosis. Use of Disk Imaging Software (Norton Ghost and ******) for imaging purposes (11 Years’ Experience).• 1st, 2nd and 3rd Line Support to 600 staff, across 2 sites and at all levels via Phone, E-mail as well as on a Face to Face basis. Use of Remote Assistance tool in Windows XP and Windows 7 (13 Years’ Experience)