Customer Service Representative
CurrentResponsibilitiesManage levels of inventor by contacting suppliers as needed, receive, inspect, and properly store deliveriesAssisted in assembly, maintenance, dismantling and conversion of in-store promotional displays Trained new members in handling point of sales terminals, organizing inventory, receiving and unloading merchandise, and product knowledgeAchievementsIncrease local revenue by 17% by increasing walk-in conversion to purchasing clients by understanding behavioral-based marketing and maintaining inventory of in-demand productsSpearhead redesign of the cooler section leading to a 15% increase in revenue by showcasing high demand products along with companion products Surpass expected customer satisfaction by 30% by identifying their needs and suggesting solutions Reduced time spent on inventory by 10% by reorganizing warehouse layoutStreamline inventory accuracy to minimize stock shortages resulting in 90% on-shelf availability of products by understanding the market trends and aligning inventory with projected demand