In my role as an Information Technology Operations Support Manager at Turenchalk Network Services, Inc., I led remote and on-site technical support for various small/medium business clients, specializing in Microsoft 365 ecosystem management and implementation. I managed and optimized M365 environments, implemented robust security measures, and achieved a 99.9% uptime for critical services.

I managed IT operations across a cooperative conglomerate, focusing on healthcare providers. I led the consolidation of IT systems, ensuring HIPAA compliance and operational efficiency. By migrating to Google Workspace, I enhanced collaboration and maintained regulatory compliance. Additionally, I provided hands-on technical support and training for executives and staff, improving system adoption and efficiency.

In my role as an IT User Support Specialist at Bragg Live Food Products, LLC, I assisted internal users with software and hardware issues, ensuring seamless operations even during the remote work period. I fielded end-user requests, troubleshooted desktop issues, and provided training on various software applications, including Office 365 support.

In my role as a Technical Support Engineer at Lastline, Inc., I specialized in cyber security technical support, focusing on malware analysis, Linux troubleshooting, and appliance upgrades. I also provided Zen Desk ticket support and managed GPG keys for encrypted communication. Working at a startup that was later acquired by VMWare, I gained valuable experience in a fast-paced and innovative environment.

As a Technical Account Manager at Yardi in Santa Barbara, I provided client services for the Yardi Voyager software with the PHA plugin. My role involved project management for enterprise-level software implementation, data migration, and troubleshooting technical issues. I worked closely with cloud support teams to ensure seamless installation and data transition for public housing agencies, while also reporting bugs and enhancement requests to the development team.

Sleep diagnostics. Monitoring 2 patients a night. Observing and recognizing sleep disorders. Titrating PAP treatment (CPAP, BPAP and ASV). Excel in patient care.Was responsible for providing high quality patient care while performing comprehensive polysomnographic testing, analysis and associated interventions including CPAP, BPAP and ASV. Worked with Alice 3 & 5, Respironics BiPAP Synchrony and OmniLab. Was instrumental in introducing ergonomic solutions and full-spectrum lighting to improve workplace conditions.

Started a sleep study business/cooperative performing medical sleep testing (PolySomnoGraphy) in the patient's home. Created the business with no debt. Over the life of the business generated $60,000 worth of revenue with a month's worth of clients.Experience:- Selling/marketing to doctors and patients.- Business Accounting and budgeting.- Medical Billing

Teaching English to students from 4 years of age to adult. Also participated in advertisement campaigns for the company. Got to experience a different culture.

Sleep diagnostics. Monitoring 2 patients a night. Observing and recognizing sleep disorders. Titrating PAP treatment (CPAP, BPAP and ASV). Excelled in patient care.Conducted all night polysomnograms on patients who were for the most part diagnosed with obstructive sleep apnea occasional Complex sleep apnea. Further trained on ASV. Prepared patients for MSLT. Successfully encouraged teamwork. Trained Nurses to perform polysomnography.

Sleep diagnostics. Monitoring 2 patients a night. Analyzing data as it was collected in real time. Observing and recognizing sleep disorders. Titrating PAP treatment (CPAP, BPAP and ASV). Excelled in patient care and education.Conducted all night polysomnography. Performed all night ASV studies. Prepared patients for MSLT. Successfully encouraged teamwork. CPAP mask organization. Performed patient orientation sessions. Gave presentation for CPAP support group. Facilitated table on sleep disorders at employee health fair.

Conducted all night polysomnograms on patients who were for the most part diagnosed with OSA. Polysomnograms included Baseline studies, Split-night studies, all night CPAP and/or BPAP mostly in patient’s homes; occasionally in a sleep lab. Used both Sandman and Alice systems. Trained new staff. Troubleshooting equipment problems. Helped create Policy and Procedure Manual.