Jessica T. Rivera Email and Phone Number

Director of Operations2018- Present-Commenced patient outreach in a systematic manner a long with text messaging thus, increasing profit producing revenue.-Optimizing customer success with quality patient care and upselling top in my team. Generating 40,000 in sales quarterly. -Configuring a team of accountability coaches and managing curriculum aligning with patient care and quality of care.-Success rate in patient care and health goals, top in my team-Solution in converting office setting from paper to digital (online)-Products and services knowledgeChief Medical Officer2015-2018-Guiding team to enhance their performance in patient care and skill level-Patient consultation assistance, specific to those who did not speak English. Closing rate 80%-Continuing patient care in a one-on-one setting to help enhance their health goals-Training other staff member with front desk duties and back office duties-Process implementation to help support new hires in the team-Video training implementation Medical Assistant2013-2015-Administrative skills-Communication-Time management-Cleanliness and organization-Attention to detail-Knowledge of basic medical procedures-Computer skills-Interpersonal skills

I joined Access Medical Weight Loss after completing my Medical Assistant course. I was assigned this location during my externship to help build skill level and accumulate specific amount of hours. During this time, the company thrived from my assistance and I was offered a position before accumulating all of my externship hours. I was first in my class to achieve such accomplishment. During my time at Access Medical Weight Loss I facilitated patient care by admitting them into rooms, checking vitals, and give specific patient instructions with programs and medication. Assisted Dr. Khader in specific patient care where language was a barrier.