Joseph J. Troc Email & Phone Number

Woodstock, Il, Us

United States

Rosemont, Illinois

•Managed a retail grocery store to achieve a 18% increase in sales while meeting financial goals to include profit, shrink, and controllables through effective cost control, efficient utilization of labor, and strong customer service.•Accountable for the stores operations and finances including marketing, sales/labor forecasting and direct sales reports of up to 240k daily while including work processes, merchandising replenishment, and daily procedures of team members to ensure the store and companies financial goals and data accuracy. •Demonstrated a passion for food and people while encourage teamwork through cooperative interactions towards Full-Fresh-Friendly which brought a fun and safe work environment to attract and maintain a growth in customer centricity & employee advocacy.•Proper handling of all associates and customer-oriented issues while delivering a high level of service to strengthen loyalty and brand.•Maintained all safety and sanitation programs including weekly/monthly auditing through OSHA & Ecolab which contributed towards 45% less accidents/claims.

Bull Valley Golf Club- Woodstock, Illinois

•Constructed and reviewed business cases on projects requesting key performance measures by partnering with impacted organizations to derive financial ratios and reporting to convey progress/key measurements to leadership and stakeholders.•Managed customer experience and revenue recognition initiatives. Captured financials and conveyed baseline plan numbers while providing leadership/direction to 22 staffers, 9 managers, and assisted over 300 national properties while responsible for daily clubhouse operations and events.•Responsible for a 47% financial growth of club revenue by assisting in member relation programs, creating acquisitions with various vendors, contributing towards strategic partnerships by building and monitoring performances and quality, lowering purchasing costs, training/coaching, & streamlining operations while adhering to outlined budgets.•Responsible for implementing & costing of quarterly menu engineering & event/cater coordination with various domestic and foreign vendors

Soldiers Field- Chicago, Illinois

•Responsible for managing staff of 60+, weekly menus, and daily kitchen operations in manufacturing, Stadium Club, and Executive Skyline Suites.•Responsible for $1M+ annul purchases with various vendors, validating daily purchase order activity.•Conducted daily inventory to ensure prompt products and service according to projected sales. •Oversaw remote concessions throughout north stadium with production, cash flow, gameday operations, and McCormick Place catering

Royal Melbourne Country Club- Long Grove, Illinois

•Prepared fine dining cuisine to 360 members of a private country club. •Provided excellent customer service by greeting and interacting with members while adhering to all sanitary, safety, and procedural processes.•Responsible for overseeing kitchen labor and food cost; aligning each to outlined budget requirements.•Made weekly employee schedules to optimize time and account for seasonality and private events.

Naperville, Illinois

•Prepared fine dining cuisine to 550 members of a private country club.•Prepared 40 food items as requested from an elaborate country club menu.•Ensured all products and presentations met restaurant's specifications.•Assisted with daily inventory, costing, and kitchen operations.•Placed food and supply orders as directed through various approved vendors.

Naperville, Illinois

Supervised kitchen staff on opening and closing shiftsResponsible for daily specialsAssisted in weekly food orders with vendors

North Aurora, Illinois

Accountable for daily cash flow, deposits, and maintaining balance sheets.

Bachelors In Business Administration-Bba, Business Administration, Management And Operations, Summa Cum Laude

Associate Of Arts And Sciences - Aas, Culinary Arts/Chef Training