Jessica R. Email & Phone Number

Columbia, South Carolina, United States

Utilizing my previous veterinary technician experience to assess and process pet insurance claims, ensuring they align with policy guidelines and are handled efficiently.

Columbia, South Carolina, United States

Ensured an efficient and solution-driven experiences for customers by answering claim questions and educating on claim outcomes in a clear and concise manner. Ensured policy holders understood the claims process and kept an open line of communication for them while claims were processed.

Columbia, South Carolina, United States

Raleigh, North Carolina, United States

Gainesville, Florida Area

Clinical: • Organize the neurology clinics schedule, maintain board of information regarding appts and diagnostics, ensure that clients are seen in a timely fashion by students and clinicians and keep the service flowing, return phone calls to rdvm, clients, etc • Assist in neurologic diagnostic procedures including but not limited to BAER testing, muscle/nerve biopsies, and electrodiagnostics• Assist in diagnostic work-ups, handle and restrain patient, obtain and submit samples, facilitate scheduling of radiographic procedures, scheduling of surgical cases, etc• Assist students during examinations and sample collection• Perform sedated procedures and assist with recovery• Responsible for double checking dosages of intravenous sedatives• Prepare diagnostic samples and aid in submission to appropriate lab• Calculate, reconstitute and administer Cytosar treatments • Lead technician on HBN Clinical trial Student Instruction, including but not limited to:• Assist Junior & seniors with student orientation • Familiarize the students to the neurology treatment room• Assist students during examinations and sample collection• Assist students in learning various techniques, protocols, and procedures such as venipuncture, anesthesia, sedation monitoring, physical therapy, bandaging, bladder expression, cystocentesis, fine needle aspirates, and biopsy preparation• Assist in instruction of proper care of quadriplegic and paraplegic animals• Assist faculty in Freshman & Sophomore hands on clinical skills labs Continuing Education Responsibilities:• Must attend a minimum of 20 hours of veterinary continuing education every 2 years

Raleigh, North Carolina Area

• Provides all veterinary nursing functions (TPR, Treatments, catheter care, bandage changes, etc)• Ability to place and maintain central lines, nasal cannulas, indwelling urinary catheters• Ability to maintain J, G, NG, chest tubes • Administers medications, Drug/CRI Calculations • Perform intermediate level patient procedures/treatments• Continued to expand on prior skills of ER/ICU veterinary medicine • Provides rehab to overnight patients- PROM, Game Ready, withdrawal, massage, etc

Cary, Nc

• Continued to expand on prior knowledge of veterinary medicine and surgery • Expanded knowledge on flea, tick and heart worm preventions based on region• Assisted doctors in routine surgical procedures while updating protocols and educating fellow coworkers• Educated clientele on preventatives, diagnostics, healthy weight and exercise regimens for patients, post surgical information and education, proper administration of medications, etc • Ensure client satisfaction and patient well being based on technician follow up calls• Maintained controlled drug logs and inventory

Port St John, Fl

• Continued to expand on prior knowledge of veterinary medicine and surgery • Expanded knowledge on flea, tick and heart worm preventions based on region• Assisted doctors in routine surgical procedures while updating protocols and educating fellow coworkers• Educated clientele on preventatives, diagnostics, healthy weight and exercise regimens for patients, post surgical information and education, proper administration of medications, etc • Ensure client satisfaction and patient well being based on technician follow up calls• Maintained controlled drug logs and inventory

Cocoa, Florida

• Assisted in preparation of surgical suite • Prepared patients for pre-surgical exam by veterinarian • Administered pre-medication injections for patients • Properly performed intubation and induction of patients• Prepared patients surgical site by shaving, cleaning and sanitizing area • Transported patients to surgical suite, monitored patients under anesthesia, and during recovery • Administered vaccinations and injections requested by veterinarian

Vienna, Virginia

• Gives full attention to staff and clients• Able to communicate effectively in writing, speaking and email • Ability to diffuse upset clientele• Ability to complete assigned tasks in given timely manner• Ability to multi task during high volume, high stress situations• Understands scheduling and Works in a high volume call center schedule new patients, rechecks and fielding other hospital calls• Ability to speak to other technicians, doctors and hospitals using technical terminology for new patients• Fields technical calls, answering questions clients may have regarding their pet or surgical procedures, to relieve work load on the surgical staff • Continued to grow veterinary assistant skills in the area of surgery • Proficient in IV catheter placement• Proficient in venipuncture • Obtained samples necessary for pre anesthetic bloodwork, lab work, etc• Knowledgable in veterinary equipment used within a private surgical practice • Advanced technical ability and strong knowledge of anesthesia and analgesia

Springfield, Va

• Continued to grow all veterinary assistant skills• Effectively communicated with clientele to ensure client and patient satisfaction• Answered multi line phone system• Assisted in scheduling appointments for clients• Maintained paperless records• Faxed records to insurance, clients and other hospitals• Helped with inventory weekly to ensure hospital was appropriately stocked• Worked to ensure continue Personal Development Plan was up to date• Aware of company goals, standards, and vision

Fairfax, Va

• Answered multi line phone system• Helped schedule appointments for new and repeat clients• Maintained paper file system• Faxed records to insurance, clients and other hospitals• Helped with inventory weekly to ensure hospital was appropriately stocked• Continued growth as veterinary assistant

Tysons Corner, Va

• Creates an environment that inspires repeat customers• Coach and train team to achieve maximum results• Identify and focus on development for growth with the company • Educates team on LP policies and manages store shrink • Create a clean, organized environment in back of house• Contribute creative ideas to drive sales through merchandising and visual displays • Ensure all floor moves are completed in a timely manner • Supervise daily operations of the back of house operations

Springfield, Va & Fairfax, Va

• Creates an environment that inspires repeat customers• Create floor coverage schedules that ensure there is always someone available to help our customers • Recruit, Hire and Retain effective associates• Coach and train team to achieve maximum results• Identify and focus on development for growth with the company • Ensures the store achieves all sales/comp plans• Educates team on LP policies and manages store shrink • Create effective schedules and manage payroll daily • Contribute creative ideas to drive sales through merchandising and visual displays • Ensure all floor moves are completed in a timely manner • Supervise daily operations of the store

Fairfax, Va

• Records management to include data entry of customer information, account history, comments and warning• Effective maintenance of budgetary requirements• Schedule all personnel• Team leader for complete opening and/closing• Recruit, hire, train, and terminate customer service representatives and assistant managers• Maintain store image for customers • Personnel Development planning • Inventory maintenance: receiving transferring and destroying of product• Complete and partial monthly inventories • Banking procedure at beginning and end of day • Customer relations• Directed and motivated fellow employees to perform tasks and meet goals • Devised a more efficient and organized check-in process • Prepared and processed daily paperwork according to protocol• Received awards and recognition from the District and Store Manager for excellent customer service skills and sales

Alexandria, Virginia

Safely and effectively restrained patients as needed for doctors and technicians Maintained hospital cleanliness and organized hospital procedures, such as prepare sterile surgical instruments, gown packs and clear view packsAssisted in the intensive care unit and acted as a first hand responder for a multitude of patient needs Monitored patients under anesthesia Helped doctors during anesthetic procedures while ensuring sterile fields Assisted LVT in administering chemotherapy Monitored patients following procedures

Associate Of Science - As, Veterinary/Animal Health Technology/Technician And Veterinary Assistant

Incomplete, Cosmetology/Cosmetologist, General, 3.8

Veterinary/Animal Health Technology/Technician And Veterinary Assistant