Jacob Schreiber Email & Phone Number

Chicago, IL, US

• Lead several product teams in weekly major code deployments integrating components to support Microsoft Dynamics CRM implementation for Ford Credit Customer Service Agents
• Modernize & streamline deployment activities for software deployments using continuous improvement/continuous delivery (CI/CD) development principles
• Monitor user story progress & manage defects, risk & issues
• Coordinate communication between product teams for proper collaboration and better team cohesion
• Lead retrospectives with entire department to champion change
• Work closely with product owners to deliver business value to stakeholders, ensuring progress in development lifecycle

• Created vision & championed project to deliver new & improved documentation repository system.
• Conducted interviews, gathered requirements, & championed solution design
• Directed creation & upkeep of project roadmap, wireframe, prototypes, flow charts, & training documentation
• Led cross-functional working team of product managers & product owners to gather requirements, develop features & deliver product to internal customer
• Completely revamped documentation storage for department, leading creation of new processes for storing, accessing, & collaborating on project artifacts. Resulted in record retrieval in half the time
• Coordinated external audit, relaying requests & assuring all were successfully fulfilled

Allen Park, Michigan, United States

• Facilitated delivery of key innovations in workplace experience technology & collaborative software solutions
• Maintained relationship with vendor, assisted with software procurement, ran proof-of-concept with users
• Championed several new projects from scratch - led creation of project plans, roadmaps, flow charts, ceremony structure, documentation, work views, custom dashboards
• Skillfully facilitated Scrum ceremonies - Held daily stand ups, iteration planning, backlog grooming, iteration review & demo, release retrospectives
• Led teams to a self-organizing state with ceremonies & Rally activities, increasing velocity by 20%
• Trained dozens on key Agile practices including CA Rally, Scrum ceremonies, backlog management

Allen Park, MI

• Executed all financial planning, fund distribution, budgeting, tracking, & reporting
• Managed resource time tracking
• Improved financial forecasting variance for multi-million dollar project by over 10% through strict scrutiny of budgets, forecasts, & vendor communication leading to 1% overall variance for fiscal year
• Handled yearly budget appropriation requests, created internal purchase orders & spending agreements
• Headed modernization of reporting & document structure creating more effective communication to senior leaders
• Streamlined milestone tracking & roadmapping for large ERP delivery program with 12+ workstreams

West Lafayette, IN

• Supervised help desk employees, developing skills in customer service, troubleshooting, and problem solving
• Diagnosed, troubleshot, & responded to issues regarding university hardware, software, & networks
• Trained new hires to provide service & troubleshoot problems to meet & exceed Purdue University standards
• Instructed large groups of students & faculty on advanced specialty software such as Adobe Photoshop, Illustrator, & After Effects
• Developed customers’ skills in several pieces of creative software through one-on-one consultations to cater to individual needs. Provided personalized training to allow the customer to learn at their own pace
• Created training materials & programs to effectively teach various levels of skills in Adobe software

Dearborn, MI

• Collaborated with business contacts, gathered requirements, surveyed customers
• Created decommission plans for downstream systems
• Assisted with backlog management and user story prioritization
• Managed code defects & worked with developers for efficient resolution
• Performed regression testing, end-to-end testing & system integration testing
• Analyzed & restructured data from legacy mainframe systems for more efficient data migration

Carmel, Indiana

• Gathered requirements for new service catalog system
• Developed epics, sub epics, & features
• Groomed backlog & planned iterations
• Sized user stories & prioritized features
• Improved infrastructure & application monitoring tools by modifying configurations to ensure proper management of incidents & application/server maintenance.
• Designed process documentation for operations practices to instruct employees on software used in the department. Managed knowledge base items