Jacob Schreiber Email & Phone Number

Chicago, Il, Us

• Lead several product teams in weekly major code deployments integrating components to support Microsoft Dynamics CRM implementation for Ford Credit Customer Service Agents• Modernize & streamline deployment activities for software deployments using continuous improvement/continuous delivery (CI/CD) development principles• Monitor user story progress & manage defects, risk & issues• Coordinate communication between product teams for proper collaboration and better team cohesion• Lead retrospectives with entire department to champion change• Work closely with product owners to deliver business value to stakeholders, ensuring progress in development lifecycle• Created more streamlined reporting processes, release schedules, and documentation storage for efficient delivery• Create tools, processes, & dashboards to increase velocity & quality, improve cycle time, increase throughput, & limit dependencies• Led & completed yearly file & documentation review for department, organizing maintenance & destruction of documents to meet data retention rules & standards

• Created vision & championed project to deliver new & improved documentation repository system.• Conducted interviews, gathered requirements, & championed solution design• Directed creation & upkeep of project roadmap, wireframe, prototypes, flow charts, & training documentation• Led cross-functional working team of product managers & product owners to gather requirements, develop features & deliver product to internal customer• Completely revamped documentation storage for department, leading creation of new processes for storing, accessing, & collaborating on project artifacts. Resulted in record retrieval in half the time• Coordinated external audit, relaying requests & assuring all were successfully fulfilled

Allen Park, Michigan, United States

• Facilitated delivery of key innovations in workplace experience technology & collaborative software solutions• Maintained relationship with vendor, assisted with software procurement, ran proof-of-concept with users• Championed several new projects from scratch - led creation of project plans, roadmaps, flow charts, ceremony structure, documentation, work views, custom dashboards• Skillfully facilitated Scrum ceremonies - Held daily stand ups, iteration planning, backlog grooming, iteration review & demo, release retrospectives• Led teams to a self-organizing state with ceremonies & Rally activities, increasing velocity by 20%• Trained dozens on key Agile practices including CA Rally, Scrum ceremonies, backlog management• Introduced new Agile practices to teams such as Kanban, retrospectives, story point estimation.• Improved acceptance criteria development, story sizing, and velocity• Enhanced communication & collaboration by using innovative technology, increasing artifact creation speed by 50%• Successfully managed risk, improved stakeholder engagement, resolved impediments in a timely manner

Allen Park, Mi

• Executed all financial planning, fund distribution, budgeting, tracking, & reporting• Managed resource time tracking• Improved financial forecasting variance for multi-million dollar project by over 10% through strict scrutiny of budgets, forecasts, & vendor communication leading to 1% overall variance for fiscal year• Handled yearly budget appropriation requests, created internal purchase orders & spending agreements• Headed modernization of reporting & document structure creating more effective communication to senior leaders• Streamlined milestone tracking & roadmapping for large ERP delivery program with 12+ workstreams• Skillfully led risk, issue, & change management, as well as stakeholder communication for product portfolio

West Lafayette, In

• Supervised help desk employees, developing skills in customer service, troubleshooting, and problem solving • Diagnosed, troubleshot, & responded to issues regarding university hardware, software, & networks• Trained new hires to provide service & troubleshoot problems to meet & exceed Purdue University standards• Instructed large groups of students & faculty on advanced specialty software such as Adobe Photoshop, Illustrator, & After Effects• Developed customers’ skills in several pieces of creative software through one-on-one consultations to cater to individual needs. Provided personalized training to allow the customer to learn at their own pace• Created training materials & programs to effectively teach various levels of skills in Adobe software

Dearborn, Mi

• Collaborated with business contacts, gathered requirements, surveyed customers• Created decommission plans for downstream systems• Assisted with backlog management and user story prioritization • Managed code defects & worked with developers for efficient resolution• Performed regression testing, end-to-end testing & system integration testing• Analyzed & restructured data from legacy mainframe systems for more efficient data migration• Developed test cases for mainframe sync testing

Carmel, Indiana

• Gathered requirements for new service catalog system• Developed epics, sub epics, & features• Groomed backlog & planned iterations• Sized user stories & prioritized features• Improved infrastructure & application monitoring tools by modifying configurations to ensure proper management of incidents & application/server maintenance.• Designed process documentation for operations practices to instruct employees on software used in the department. Managed knowledge base items