Joyce Tucker Harper Email & Phone Number

Chapel Hill, North Carolina, United States

Freedom House Recovery Center is a non-profit behavioral health care agency that provides a broad continuum of person-centered, comprehensive services for children, adolescents, adults and families who suffer from behavioral issues, mental illness or addiction. Freedom House has provided hope and healing to people of all ages, from all walks of life, for over 40 years.We provide services in Caswell, Chatham, Durham, Franklin, Granville, Orange, Person, Vance and Warren counties and treat individuals from across the state.Freedom House Recovery Center is proud to be Commission on Accreditation of Rehabilitation Facilities (CARF) accredited and a United Way Agency of Excellence.

Raleigh-Durham, North Carolina Area

• Responsible for managing operations including program administration, finances, personnel, public relations, program development, marketing, fund raising and quality assurance. • Identify, analyze and improve existing systems in order to more effectively meet or exceed stated objectives.• Drive development and implementation of five year strategic plan including monitoring annual benchmarks and measuring achievement of strategic initiatives.• Leading the charge in restructuring and consolidating programs and services, streamlining work flows and improving clinical procedures.• Spearhead strategic approaches to business growth utilizing market research, business analysis and industry forecasting.

• Administered organizational assessments to identify potential risk for performance gaps.• Aided clients in productivity improvements, strategic planning and internal controls.• Employed best practices in quality management and performance improvement methodologies.• Managed implementation of strategic solutions and business development tactics, leading and directing diverse groups of staff.• Elevated the effectiveness of client’s internal operations while managing transformation of internal operations.

Norfolk, Virgina

• Enhanced public image of Station by cultivating relationships with local businesses.• Worked with internal and external stakeholders to develop innovative opportunities to enrich the station’s brand and encourage listener loyalty.• Managed implementation of promotional programs.• Excellent verbal and written communication skills, including public speaking, training and teaching.

Jacksonville, Florida

• Managed multiple priorities while guiding overall agency performance and building strategic partnerships.• Worked with the Board of Directors to develop and implement a viable strategic plan for growth.• Developed and implemented standard operating procedures and organizational policies including fiscal controls.

Master Of Business Administration (M.B.A.), Strategy And Leadership

The exceptional coursework in the Weekend Executive MBA program helped develop my leadership and business strategy skills; further.

Bachelor Of Business Administration (Bba), Marketing Management

Received my Bachelor of Business Administration, with a concentration in Marketing Management, from one of the top ranked business schools.