Jonathan Tung Email & Phone Number

San Francisco Bay Area

-Served as technical lead to a team of 7 engineers by providing leadership, technical guidance, and mentorship. Provided constructive feedback and training through rigorous code reviews, troubleshooting and debugging, fostering a culture of high quality code writing. Redefined the recruitment process by developing technical and non technical assessments to gauge candidate fitness. Led to hiring 5 ICs and 1 manager.- Ensured the health of real-time integrations to 11,000+ financial institutions web services through the maintenance of integration codebase in Typescript. Implementation work includes simulating HTTP network requests, parsing data, and normalizing it into user-friendly data models. - Developed team wide workflows to prioritize and address customer and financial institution escalated issues, aligning with overall impact and enhancing customer success.- Enabled observability through producing dashboards in Mode Analytics, utilizing Postgres, to analyze the bug backlog, track progress, and facilitate data-driven prioritization of future work.- Partnered directly with Financial Institutions and customers to resolve integration issues, including flagging poor data quality. Communicated Plaid's product details with precision and depth, fostering a clear understanding and building trust.

San Francisco Bay Area

- Owned escalations reported by customers and financial institutions, conducted in-depth investigations and triaged related issues, identifying root cause and proposing viable solutions as well as performing impact analyses. Proactively identified ignored patterns, resolving issues that were overlooked yet impactful. Closed the loop on over 800 backlog escalation tickets.- Optimized existing Support workflows by integrating and producing scripts in Python and Javascript, syncing Zendesk and JIRA data, utilizing API calls to fully automate and exponentially increase efficiency across the organization. Contributed to Support Technical growth guide, allowing other support engineers to upskill technical proficiency.- Championed for Support and customers as a Subject Matter Expert to various engineering and product teams, hosting learning sessions, and creating training materials to cover knowledge gaps and provide key updates.

Administers decisions and services the public by conducting phone and face-to-face interviews for welfare. Writing detailed and descriptive records based on assessments and investigations. Daily tasks requires strong interpersonal and customer service skills to not only help the claimant but also ensure the integrity of the agency.

Oakland, Ca

Re-designing and maintaining Aspire Education's Wordpress website.http://aspireeducation.org/Aspire Education is a non-profit education and tutoring organization committed to educational equity by delivering high-quality academic services to our youth and through our youth.

Provides in-depth 1-on-1 instruction on topics including JavaScript, React, mySQL, Bootstrap, Node, Express, MongoDB, API/AJAX, and Python. Breaks down core fundamentals and concepts to struggling students and crafts coding activities to improve comprehension. Doubles as a passion in order to continue teaching and to keep my programming skills sharp.

Berkeley, Ca

Assist the instructor in teaching students of the Berkeley Coding Boot Camp the fundamentals of full-stack web development. Topics covered include front-end languages & frameworks, server-side architectures & frameworks, data structures, and algorithms & database management systems.

San Francisco Bay Area

Creating data scraping Python scripts, utilizing Selenium and scrapy to traverse and scrape websites.

San Francisco Bay Area

Part of the FDA's scope of food regulation required collecting samples of food from local retailers or businesses to have them tested for various pathogens/additives. I would consistently collect food samples from businesses while following the strict collecting guidelines and maintaining appropriate public relations. While employed with the FDA I was frequently assisting my colleagues providing helpful and prompt customer service.

Certificate In Full Stack Web Development And Computer Programming

Technologies Covered: HTML5, CSS, Javascript, Heroku, Github, jQuery, React.js, Handlebars, MySQL, MongoDB, Mongoose, Node.js, Express.

Bachelor Of Arts (Ba), Business/Managerial Economics