Employee Development Specialist
CurrentHiring and TrainingContribute to ideal candidate profiles for each position.Assist with interviewing and make recommendations on hiring decisionsCreate and monitor training plans for all new employees and those identified for developmentDeveloping ProgramsCreating detailed training programs for each position that include a variety of on-demand learning, written instruction guides, and scheduled live sessions with real work to process and review. This includes:Determine training topics for each position and the appropriate order of learningDetermine which sessions should be live vs on-demand Incorporate a way to provide real work and mentorship into the plan to reinforce learning and provide opportunities to practiceCreate outlines and presentation materials for classes on various topicsCreate written instructional materials including how-to guides, procedure manuals, etc. Create assessments and performance feedback tools.Establish consistent format for monitoring and tracking progress.Establish reporting mechanism for keeping key stakeholders informed.Managing & MonitoringAddress performance issues by working with the employee/managers on performance improvement plans, training, or evaluating the process to see if it needs improvement as well or in lieu of the staff.Stay ahead of new procedures, processes, and technology and communicate with staff on how they can be working more efficiently and providing better service to clients. Conduct or review staff performance at regular intervals including 30, 60, 90 and annually.Provide disciplinary action as needed up to and including termination as determined by employee performance.