• Cultivate relationships with over 30 US-based partners, including financial institutions, technology providers, and industry associations, to expand Codifin's reach and accelerate growth.• Recruit, hire, and manage a 5-person high-performing US-based growth team, providing mentorship and guidance to achieve ambitious goals.• Implement multi-channel marketing and sales initiatives to acquire new US customers, and develop programs to foster loyalty and drive repeat business.

• Provide in-depth technical support to 350+ end-users within 5 different organizations, diagnosing and resolving hardware, software, and network problems escalated from the level 1 help desk• Assist users remotely via phone, email, and remote access tools, and provide on-site support when necessary to resolve issues that cannot be handled remotely or in emergency situations.• Maintained and created 150+ detailed records of all support interactions, troubleshooting steps taken, and resolutions, to ensure efficient issue tracking and knowledge sharing within the IT team.

• Oversaw customer and technical support for 30+ international organizations with a team of 35+ personnel for a global Communication Platform as a Service (CPaaS) provider.• Supervised technical account management for multiple clients, including government contractors, corporate clients, universities, and multiple school systems in both North and South America. • Provided on-site and remote project management support, utilizing MongoDB, JavaScript, and General API rest knowledge, as well as providing training and client negotiations.

ACQUIRED BY LOOPUP • Provided technical support management for 7+ clients including a government contractor and multiple school systems in the Mountain and Pacific timezones for a global Communication Platform as a Service (CPaaS) provider• Oversaw customer support for 10+ international organizations with a team of 5 personnel of an internal IT helpdesk• Provided on-site and remote project/support work, utilizing MongoDB, JavaScript, and General API rest knowledge; as well as providing training and client negotiations

• Connected clients with our candidates, helped us better serve the veteran community!• Brought cutting-edge technology to the job search process for both clients and candidates. Our clients include established brands, early-stage & and pre-IPO startups as well as mid-sized companies looking to scale quickly. • Our goal is to ensure that companies find the best possible candidates for open positions while finding great career opportunities for qualified, hard-working job seekers.• Intelligent Profile Matching - Bringing the power of AI to the forefront to bring you a powerful, seamless staffing experience. Our system matches your job description with the top 10% of candidates in our database to help you fill your open positions quickly.• Executive Recruiters - We value ourselves as an extension of your brand and take that responsibility seriously. Correctly articulating your company culture ensures we are able to present excellent candidates who desire to make a long-term impact on your team, not just clock in and clock out.

• Composed and updated 350+ resumes for veterans to keep them aligned with counseled career goals• Assessed 25 to 50 veterans per week to determine career goals / financial needs; sourced job opportunities and assisted clients with planning strategic career searches

• Analyze 30+ complex issues per day involving proprietary software through testing or modifying computer systems/programs• Consult with 5-10 physicians, clinical IT staff and/or fellow team members per day to troubleshoot clinical application resources; to include SQL server implementation and management via physical and (VM) virtual machine environments

• Provided help desk support for approximately 996 employees across four offices in the US, Canada, and France• Planned and supervised the relocation of staff and company information technology infrastructure from a temporary office to the permanent space of our Denver (CO) office in support of 212 employees• Designed and implemented Polycom/Zoom conferencing solutions, alongside a full network solution utilizing Cisco Meraki equipment; in support of administrating cloud services: Google Suite, Slack, Office 365, Twilio Flex, etc.

Led in-store team by providing advanced troubleshooting/diagnostic assistance in order to repair Samsung Mobile USA products, which encompass mobile phones, tablets, wearables, and audio accessories; as well as proper training, coaching, and brand awareness techniques.• Provided direct in-store training, development and brand awareness coaching to 75+ retail associates as necessary• Applied knowledge of the business to identify, create and increase business opportunities by 57%• Managed 35+ individual performance metrics against established goals by successfully exceeding Sales & Training Performance Metrics by 110%

• Proficient negotiator and customer service expert, selling $60k+ in products and services while working closely with 98 other members of the sales team in 4 other departments• Engaged 200+ customers, per day, utilizing selling and conflict resolution skills to build connected solutions while maintaining a balance of high velocity and high service

Supported organization activities and helped manage technology-related contracts; provided help desk support for approximately 85+ full time employees and seven offices across the nation.• Delivered over $100k in technology solutions in support of program needs; assisting with program and trend analysis, saving the organization over $40k+• Provided sole help desk support for approximately 160+ computers and iPhones in multiple offices (15 cloud-based applications, VoIP phone systems and a Cisco Small Business Switch); supervised IT Support Specialists to resolve on-site issues• Trained 85+ other staff members on equipment operation and best practices; Assisted with special projects as needed as subject matter expert on all technology equipment

Established and supervised transition from previous multi-tenant headquarters facility to new autonomous headquarters facility.• Evaluated necessary physical security policies and equipment for $7k implementation and improvement project; distributed and maintained record of 35-40 building access key fobs and monthly access record / video recording back-ups• Supervised the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities; ensured facilities were clean, orderly, and safe• Worked with the Director of Finance and Admin to analyze supply and energy consumption to determine cost-savings to stay in budget; helped manage vendor contracts and relationships as first point of contact with vendors

Utilized project management techniques to implement organization-wide Salesforce and other IT infrastructure and create a transition plan from previous organizational technologies. • Implemented a new technology infrastructure to support 7 offices across the nation, including 13 online platforms, 5 software packages, switches and Windows Server equipment• Transitioned 85 personnel, with donated cellphones and services, to established organization cellphone service plan• Met financial objectives by forecasting requirements for organization functionality; provided impact analysis for budgeting: scheduled expenditures, analyzed variances, initiated corrective actions to assist the Director of Finance and Administration.• Utilized Salesforce Administrator training to facilitate multiple database clean-up projects, object implementations and information dissemination projects

Assisted veterans in their job search by actively engaging them and personalizing their job search; to match their skillsets and employment needs with corporate partner opportunities.• Conducted daily outreach to 50+ clients, while searching through the Salesforce database and SearchEase job board to match 1000+ corporate partner jobs with our 1500+ veteran clients• Connected with 400+ assigned veteran clients to find personalized job matches, each month• Established connections between corporate partners and potential veteran candidates to provide specialized referrals, based upon employment needs• Composed and updated 450+ resumes for online veteran/spouse registrants and workshop participants• Assessed 100+ weekly online registrants to determine career goals / financial needs; conducted regular follow up calls to inquire employment status; sourced job opportunities and assisted clients with planning strategic career searches