Josh Turney, Msml Email & Phone Number

La Crosse, Wisconsin, US

Bellevue, WA, US

• Developed and executed strategy to increase customer acquisition and retention
• Scaled company strategy to regions based on relevancy and target demographics
• Utilized digital, traditional, and non-traditional marketing strategies
• Cross-functional planning to target new and emerging demographic changes
• Focused on customer segmentation and data analytics to drive experience
• Managed dealer driven programs covering over 350 locations within the US

Bellevue, WA, US

• Developed field marketing plans targeted at creating brand awareness and consideration based on market research and objectives
• Successfully negotiated and managed programs and events through entire life cycle resulting in increased brand awareness and traffic to locations
• Analyzed demographic and raw metric-based data to target marketing and event programs
• Produced merchandising deliverables for promotional and offer updates
• Designed and maintained system to review ROI and program success, determining future opportunities
• Maintained a consistent brand message by planning for potential pain points and roadblocks

Bellevue, WA, US

• Managed end to end sales process from identifying needs, presenting solutions, onboarding customer, and post-sales ongoing support
• Utilized Salesforce CRM to maintain new and existing accounts in excess of 200 lines
• Consistently exceeded monthly sales target by 10%-20% result of being top 2 in sales team
• Strategically marketed and delivered information based around the customer vertical
• Emphasized quality customer experience through proactively minimizing pain points
• Designed a successful business funnel around unconventional methods by actively building relationships through external partnerships

Bellevue, WA, US

• Piloted new technology and sales tools, such as REMO tablets, in-store small business program, right fit guides, and customer outreach initiatives
• Monthly forecasting around revenue and year over year growth in KPI metrics
• Professionally resolved customer escalations, striving to always over deliver
• Analyzed and created action plans to increase KPI metrics through functional objectives
• Led a team of 17 in a dual location setting, while increasing positive trends
• Provided market-wide trainings on proper implementation and usage of sales tools

Bellevue, WA, US

• Engaged in all areas of the sales process to optimize the opportunity of a closed sale
• Assisted with all functions of store to maintain compliance
• Proficiently navigated billing and troubleshooting issues, deescalating situations
• Device troubleshooting (iOS, Android, IoT)

- Owned e-commerce lifestyle apparel brand- Strategically marketed through social media, targeting active individuals seeking to reach personal goals- Created e-commerce website for orders, domestic and international- Copywriter for all customer outreach and communication- Budgeted and planned all company releases and deadlines

Toronto, Ontario, CA

- Established a $152,000 business, the top grossing franchise in the Pacific Northwest- Advertised, targeting specific demographic segments, determined by ROI- Obtained quality results by setting proper expectations and inspiring 3 successful painting crews- Managed comprehensive financial, operational, and human resources requirements

Master Of Science - Ms, Management And Leadership - Organizational Design And Development

Bachelor Of Business Administration (Bba), Marketing