Jonathan Taylor Williams Email & Phone Number

Grapevine, Tx, Us

Grapevine, Tx, Us

Dallas-Fort Worth Metroplex

• Develop and implement strategies to enhance and protect the organization’s reputation.• Monitor and assess public perception of the organization and its brands, including handling of all online reviews.• Collaborate with internal teams to ensure consistency in messaging and branding.• Respond effectively to crises and negative publicity to minimize reputational damage.• Conduct regular audits of online and offline channels to identify reputational risks and opportunities.• Manage all company chargebacks, ensuring efficient resolution and minimizing negative impact on reputation.• Build and maintain relationships with key stakeholders, including media, customers, and influencers.• Oversee the development of communication materials and other content to shape public perception.• Provide guidance and training to employees on reputation management best practices.• Stay informed about industry trends and best practices in reputation management.• Measure and analyze the effectiveness of reputation management efforts and make recommendations for improvement.

Remote

**THIS IS REMOTE DURING AFTER HOURS AND ON WEEKENDS. WILL NOT EFFECT MY WORK**• Manage all expenses• Run spreadsheets for company• Bank deposits• Quickbooks and Microsoft Excel reports• Manage all financial advisement• Client Services and Acquisition• Contract Negotiations and Proposals

Dallas-Fort Worth Metroplex

• Oversee and lead the Customer Retention Department, ensuring the implementation of strategies to enhance customer satisfaction and loyalty.• Provide guidance and support to the customer service team to maintain exceptional service standards and resolve complex customer inquiries.• Manage the billing departments to ensure accurate and timely invoicing and payment processing.• Develop and execute customer care policies and procedures to streamline operations and improve overall customer experience.• Collaborate with cross-functional teams to identify opportunities for process improvement and customer-centric initiatives.• Monitor key performance indicators and metrics to measure and optimize customer care and retention efforts.• Lead and mentor a high-performing team, fostering a culture of continuous learning and development.• Stay current with industry trends and customer care best practices to drive innovation in our service offerings.

Remote

Irvine, California, United States

Irvine, California, United States

• Obtain, qualify and establish new accounts.• Assist customers in choosing the plans that best suits their needs.• Process and handle all payments.• Process cancellations and refunds.#customerservice | #customerfirstmentality

Newport Beach, California

As the Assistant General Manager, i delegated tasks amongst 12-18 employees under General Manager direction. Assisted with talent acquisition and on boarding of new employees. Assisted the General Manager with mediation and resolution of employee and guest conflicts. I managed inventory and waste, as well as minimizing labor.

Irvine, Ca

As a Store Leader, I delegated tasks and responsibilities among 25-40 employees, led my team to success, and created revenue under District Manager direction. Coached partners (employees) on standards and commitment in creating the Starbucks Experience. Maintained a $4M annual sales goal by actively staying up-to-date on promotions and products. Maintained an average ticket price over goal on a consistent basis, with an average UPT of 2 or more items. Achieved sales targets; set and capitalized on marketing opportunities to drive top line sales. Contributed to helping store team create innovative ways to achieve results and promotional targets. Contributed to store technology, and was the delegated District Social Media partner.

Irvine, California, United States

With plenty of prior experience as a barista and of the company, I was promoted to shift supervisor. During this period I learned to act with integrity, honesty and knowledge that promoted the culture and mission of the Starbucks experience. I learned to deal with ambiguity and act between customer and store needs, by actively evaluating the environment. I learned to maintain a positive demeanor in times of high volume, and set a standard for my team that promoted positivity. As a team, we were able to learn how to work together and provide the best experience for the partners and customers alike. I learned how to execute store operations during scheduled shifts, and organize opening and closing duties as assigned. Became an expert on Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Followed all cash management and cash register policies and ensured proper cash management practices were followed by shift team.

Irvine, California, United States

As a Starbucks barista, I performed several job duties and was trained to provide the utmost customer service experience. From taking orders and making coffee, tea, and other drinks to customer specifications, operating cash registers and credit card machines, I also learned to field customer complaints or questions, as well. I also learned how to often clean coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift. As a team we worked very diligently to maintain good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management every day.

Greater New York City Area

Sold in a high volume setting. Clienteling on a one-on-one basis to provide my clients with the highest quality of customer service, so that the client not only left with our product, but with a smile on their face; as well as very high intentions of returning to shop. Styled clients with latest and high-end product. Contributed to $20M in store volume. Averaged a weekly sales goal of $15000. UPT of 4. Drove company sales and UPT’s. Exceeded clientele goals and denim goals. Promoted sales events with clients by keeping a clientele book, and contacting clients prior to the events.

San Francisco, Ca

• Welcomed into Nordstrom Leadership Program; training for management level programs.• Recognized as pace-setter for a seven person selling team.• Coordinated monthly sales events.• Clientele contact, via email and/or telephone.• Personal shopping with clients during sales events and promotions.

Grand Junction, Colorado

• Floor replenishment of all products• Maintained floor for visual team• Kept on trend for company guidelines• Managed all Impact Team Members

Grand Junction Area, Colorado

• Coordinated and promoted diversity events on and off campus• Organized and handle all expense reports, payouts, and event budgets• Answered all communications with Coordinator• Handled all confidential materials

Grand Junction, Colorado

• Coordinated projects for the Cultural Diversity Board• Managed Cultural events on campus• Actively involved with Ho'olokahi Polynesian Club• Expense reporting for all Cultural Diversity Clubs on campus• Book keeping for Diversity Relations• Created revenue for the Cultural Diversity Board

Bachelor Of Arts - Ba, Business, Management, Marketing, And Related Support Services, 3.4 Gpa

Activities and Societies: AAU Fashion Show, AAU Store Window Display, AAU Business Marketing Street Team Stage Presentation, Marketing.

Associate Of Arts (Aa), Public Relations, 3.6

Activities and Societies: Ho'olokahi Polynesian Club, Cultural Diversity Board, Western Undergrad Brotherhood

3.6

High School Diploma, General Education, 3.6

Activities and Societies: After School Mentor, Speech and Debate