James Tyler Wolf Email & Phone Number

Phoenix, Arizona Area

Phoenix, Arizona Area

Chandler Az

Business Analyst• Gathered requirements from key stakeholders and product owners to write up user stories to pass along to developers for product development and or enhancements • Acted as liaison between key stakeholders/”C-level” executives and application development team (including QA staff)• Scrum Master for daily team stand up meetings• Introduced a new change management process that streamlined the intake process for new projects and existing change requests• Developed and implemented a scrum board for team and management use that became a showcase for the entire company’s project management methodology• Produced daily and weekly budget vs actual reporting sent directly to the “C” suite• Managed multiple, simultaneous projects ranging in duration from a single day to multiple months

Phoenix, Arizona Area

• Fielded calls and emails and provided customer support on all applications at HSAG• Responsible for troubleshooting systems and infrastructure issues, brainstorming solutions to those issues, and developing and executing the selected plan• Directed developers responsible for implementing “hotfixes”• Organized, managed, and performed all application production deployments• Initiated communications with key stakeholders, including “C-level” executives, keeping them apprised of progress on issues reported• Coordinated communications between developers and infrastructure team members to insure issues were resolved in a timely manner• Due to capacity issues I was stepped up acted as Business Analyst when customer satisfaction was at risk, leading to an expedited promotion within the company

Mesa

POSITION SUMMARYThis position requires expertise in selected business or healthcare processes and participates in formulating system scope and objectives relative to the company’s requirements. Works as part of a team who provides knowledge, guidance, research and fact finding expertise to define, design, and code programs within applications and on various hardware platforms.ESSENTIAL FUNCTIONS1. Creates and installs computer code following established coding standards to instruct a system to perform a required function by working close with peers and customers.2. Tests application programs utilizing available productivity tools following established testing standards.3. Documents programs created using established standards with programs and external documents noting relationships with other programs and applications.4. Works with the customer to research and develop solutions. Designs work flows and specifications for presentation to senior members of the team and customers for feedback and approval.5. Supports and practices established change control standardsSCOPE AND COMPLEXITYThis position has responsibility for selected information applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has minor level decision-making authority for projects, coding, and applications and works at peer level. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide.

Mesa

Assisted Full-Time team members on projectsTook Meeting Minutes and dispersed them to the designated partiesTested updates in virtual environmentsDeveloped how to tutorials (Snag it), manuals (MS Word and Adobe Reader), and slide showsUpdated teams’ share point website

Assess customer needs in apparel and footwear based on activity, performance level, and any injuriesMake recommendations that will support and enhance customer activities Look items up in database to assist customers in finding product

Collected and applied payments to different customer accountsWent out to insureds’ home to take pictures in case a claim arose and the adjusters could see the previous condition Met with insureds on their property, explained what the underwriters were looking for, and helped to fix problemsGenerated new business and life insurance through cold calls Scheduled meetings with existing insureds and their agent to review current policies over the phone

Led team in Box Office, Concession Stand, and Auditorium cleaning; answered questions and delegated duties Provided guests with creative solutions to ensure their happinessWorked long hours in a fast paced environment with goals set for myself and team

Assisted guests under supervision of a team leader.

Bachelor Of Science, Computer Information Systems

Activities and Societies: DISCGraduated with magna cum laude honors.

High School Diploma

Activities and Societies: Basketball, Swim and Dive, Track and Field, Drama

Education record

Activities and Societies: Basketball, Track and Field, and Football