James W. Email & Phone Number

Everett, Wa, Us

Seattle, Wa, Us

• Led the deployment of network infrastructure for Amazon’s new Machine Learning Datacenter in SBN, ensuring optimal connectivity and alignment with AWS standards.• Created and managed Bills of Materials (BOM) created and processed Purchase Orders (PO) to support hardware acquisition, tracking each item from vendor order to racking and cabling.• Deployed 10P10U connectivity to enable Super Cluster connections across six data centers, delivering high-speed, low-latency links essential for high-performance computing.• Collaborated with Network Engineering to create, manage, and deploy cut sheets to data center technicians, ensuring accurate cabling for all span connectivity, including Inter-DC and long-haul spans.• Coordinated with cross-functional teams to finalize design specifications, oversee vendor management, and ensure on-time, in-scope infrastructure delivery.• Conducted risk assessments and implemented mitigation strategies to address potential project delays or budgetary concerns.• Provided regular progress updates to senior management and stakeholders, highlighting milestones and addressing any infrastructure challenges.• Contributed to the seamless launch of a high-demand machine learning environment, optimizing network reliability and performance.

Redmond, Washington, Us

• Program managed Microsoft datacenter infrastructure installation in support of Critical Environments Infrastructure monitoring EPMS/BAS systems to include the servers, network equipment and security HW. • Program Managed the deployment of Microsoft’s standalone domain for the EPMS/BAS systems in Datacenters worldwide• Managed the end-to-end deployment of Microsoft’s CyberX security hardware package across all MS datacenters worldwide to employ real time threat detection to its critical environments systems. • Worked with Network Engineering to lock down scope and schedule of various sized network and server deployments.• Tracked and managed projects using Azure DevOps, Excel and proprietary project management tools. • Provided status reporting to management and internal customers daily to verify schedule was on time and within scope.• Worked with and monitored datacenter technicians and Network Engineering during installation and configuration of equipment providing troubleshooting experience when needed. • Worked with the procurement for the creation, processing and tracking of multiple Purchase Orders per project.• Provided Leadership and training to new project managers on datacenter infrastructure deployments and processes.

Seattle, Wa, Us

• Project Manage deployment and configuration of high-visibility portfolio of all AWS border management network equipment worldwide. • On a daily basis, coordinate internationally with Senior Management, Project Managers, Deployment Managers, Network Engineering Teams, and Internet Data Center Technician Teams from around the globe to push progress forward on complex enterprise projects. • Run meetings, create and maintain timelines, and keep large diverse groups informed of progress and obstacles. • Work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and costs. • Provide weekly reporting to management, identifying project issues and providing solutions to help mitigate impact on project schedules and cost overruns.

Wellington, North Island, Nz

• Provided Technical support for software and hardware issues tracking new and existing tickets using Zendesk ticketing system • Project Managed Visitor/Employee/Service Provider software deployments for medium to large scale clients.• Provided status reporting to management and internal customers daily to verify schedule was on time and within scope.• Worked with Sales teams and customers to provide presales support of hardware and software solutions. • Provided Tier 1 quality control for all software and hardware solutions. • Provided Leadership and training to new tech support agents

Redmond, Washington, Us

• Project Managed the decommissioning of End of Life (EOL) and End of Warranty (EOW) servers and network devices within Microsoft’s Managed Lab services group (MLS).• Provided status reporting to management and internal customers on a daily basis to verify schedule was on time and within scope.• Worked with and monitored datacenter technicians during installation and configuration of equipment providing troubleshooting experience when needed. • Provided Tier 1 quality control verification of all Network and Server decommissions before releasing projects back to the customer.• Managed effort to consolidate the network devices and servers within Microsoft’s Bravern Lab to free up capacity for large scale projects. • Managed the decommissioning of Microsoft’s Millennium- D Lab to include the removal of EOL devices and the transition of customer network devices and servers to other Microsoft Labs with minimal customer downtime.

Redmond, Washington, Us

• Program managed Microsoft data center infrastructure installation in support of Office 365 cloud based services to include servers, network equipment (TORs, AGG routers AR routers, F5 load balancers, etc.) • Worked with Network Engineering to lock down scope and schedule of various sized network stamp, VLAN creation and server projects.• Provided status reporting to management and internal customers on a daily basis to verify schedule was on time and within scope.• Worked with and monitored data center technicians during installation and configuration of equipment providing troubleshooting experience when needed. • Provided Tier 1 quality control verification of all Network, Server and VLAN projects before releasing projects to the Engineering group for final approval. • Worked with the procurement department for the creation, processing and tracking of multiple Purchase Orders per project.• Provided Leadership and training to new Deployment Program Manager for data center infrastructure deployments.

Redmond, Washington, Us

• Program managed Microsoft data center infrastructure installation in support of Skype for Business to include the servers and network equipment (TORs, AGG routers AR routers, F5 load balancers, etc.) • Worked with Deployment Program Managers lock down scope and schedule of various sized network stamp, VLAN creation and server projects.• Provided status reporting to management and internal customers on a daily basis to verify schedule was on time and within scope.• Worked with Procurement creating and approving all Skype server POs.

Redmond, Washington, Us

• Program managed Microsoft datacenter infrastructure installation in support of Office 365 cloud based services to include servers, network equipment (TORs, AGG routers AR routers, F5 load balancers, etc.) • Worked with Network Engineering to lock down scope and schedule of various sized network stamp, VLAN creation and server projects.• Provided status reporting to management and internal customers on a daily basis to verify schedule was on time and within scope.• Worked with and monitored datacenter technicians during installation and configuration of equipment providing troubleshooting experience when needed. • Provided Tier 1 quality control verification of all Network, Server and VLAN projects before releasing projects to the Engineering group for final approval. • Worked with the procurement department for the creation, processing and tracking of multiple Purchase Orders per project.• Provided Leadership and training to new DPM on datacenter infrastructure deployments.

• Project managed medium-scale IT projects from conception to completion to include schedule, budget and scope. • Created monthly financial forecasts and monthly status reports to ensure projects were timely and within projected scope for IT business office.• Tracked budgeting information and schedules using MS Project and provided weekly reporting on project health.• Lead efforts to oversee the integration and flow of development, testing, and support of Network Elements (servers, router, switches, firewalls) process, and roll out.• Managed the implementation of pre-defined network security protocols including penetration testing of third party vendors of both SFTP and production servers. • Oversaw security risk assessments, lessons learned, and liaised with network security and network engineering in order to create appropriate and relevant designs, processes, procedures and documentation.• Held weekly meetings with engineers and vendors to ensure project scope and tasks were accurately understood and correctly scheduled.• Reviewed project deliverables for accuracy, apprised management of issues affecting project status and offered solutions to any identified issues.

Bellevue, Washington, Us

• Program managed large-scale project that migrated 40+ LTE network tools into one vendor hosted database, (Siterra +) including: scheduling, budget management, reporting and vendor/resource management.• Managed the transition of DCAFT LTE reporting tool from the southern region to Network Support Systems to include development of project charter, documentation of current DCAFT processes for enhancement requests/supported requests and creation of new processes for requests. • Oversaw installation of ALU SDM (Subscriber Data Management) system affecting the Network Support System LTE tools. • Tracked budgeting information and schedules using Clarity, Excel and MS Project and provided weekly reporting on project health.• Created monthly financial forecasts and status reports to ensure projects were timely, in projected scope; provided weekly status reports to management. • Held weekly meetings with engineers and vendors to ensure project scope and tasks were accurately understood and correctly scheduled.• Reviewed project deliverables for accuracy, apprised management of issues affecting project status, and offered solutions to any identified issues.

Bellevue, Wa, Us

• Managed large-scale telecommunications projects within PSE’s network including private fiber, microwave, radio and leased lines to ensure connectivity for day-to-day operations and monitoring of analog SCADA/IP SCADA for over 400 PSE substations. • Tracked budgeting information and schedules using SAP, Serena Mariner and Primavera PPM tools to provide weekly reports to management on project Sealth status. • Created monthly financial forecasts and monthly status reports to ensure projects were timely and within projected scope for IT business office, PSE Operations, project management and CIO.• Assisted in policy and procedure establishment in telecom engineering dept to streamline workflow from project conception to completion and provided resource allocation data for the telecom department on all projects. • Interfaced with a wide range of people from individual contributor to executive levels in all areas affected by a project, including end users, service organizations, vendors and implementation partners.• Thorough understanding of energy utility terminology and regulations, as well as NERC CIP policy.

Bellevue, Wa, Us

• Managed the deployment of T-Mobile retail stores infrastructure to include installation of data and voice lines for classic stores, playground stores, and T-Mobile kiosks.• Successfully deployed T-Mobile's @home2 (microcell) router and in store video tech chat programs across 300 national retail stores. • Supervised vendors during installation of network and phone equipment led all troubleshooting efforts.• Created and tracked purchase orders for phone and network equipment as well as installation vendor payments.• Initiated and drove daily and weekly conference calls, including lease signings, construction status, local exchange carrier ckt status, and deployment go/no updates. Worked closely with equipment vendors and construction project managers, ensuring project deadlines were efficiently met and project costs were under budget.• Oversaw 4 national teams installing network routers and switches, touch screen computers, Nortel phone systems, and video TV walls.

Dallas, Tx, Us

• Developed and directed Knowledge Management solution for AT&T Mobility’s Network Information Systems group, saving AT&T Mobility $1.78M annually and used by more than 450 people.• Managed existing and new core AT&T Mobility systems used by thousands of users.•Microsoft SharePoint Administrators for network IS group, oversaw 12 unique SharePoint websites for AT&T mobility. • Established best practices for SharePoint website design to promote uniformity and improved usability.• Coordinated new training platform for AT&T Mobility’s NIS group that combined 4 separate systems into one.• Designed new, customized training courses saving AT&T Mobility $548,000 annual dollars in lost productivity.

Dallas, Tx, Us

• Managed E911 Phase I and Phase II deployments and Public Safety Access Point integration for the Western and Northeastern regions. • Collaborated with teams in RF Engineering and Transport Engineering to confirm cell data and trunks were ordered timely.• Drove weekly meetings with vendors and team members to confirm schedule compliance and goal. Supervised vendor teams and drive tester teams to ensure MPC and ALI databases were loaded properly and call routing verification was completed by PSAP. • Provided technical assistance and troubleshooting during deployment to streamline testing and make certain that FCC deadlines were either on time or early. • Worked closely with accounting to ensure the project budget was maintained and vendors were paid timely and accurately.

Hanover, Md, Us

• Verified and built new transport records in database. Designed and provisioned 3G ckts through AMU equipment and documented E911 PSAP ckts as required for E911 network. • Provided ED path to switch for wiring through AMU equipment. Supervised outside vendors and coordinated installation and testing with vendors, LECs, and switch for all TDMA and GSM ckts. • Performed an audit of transport engineering database (a Granite systems OSS), transport engineering records, and reconciled transport engineering database with LEC billing/inventory record sets to ensure data integrity.• Maintained transport engineering database records, achieving a 97% accuracy rate for 2003. Placed and monitored T3, T1, and PSTN move and disconnect orders to decommission legacy switching equipment/network as defined as surplus by the planning group. • Established new trunk groups per the transport engineering and LEC reports. Issued and monitored LEC orders. Helped maintain transport engineering database records. Verified and built new transport records on database and made DACS cross connect and switch DS1 assignments.

Monroe, La, Us

• Responsible for tracking customer's Internet/ Frame Relay/NVPN orders from sales submissionto completion. Trained sales teams on Qwest ordering procedures, products, and services. • Coordinated customer's circuit activation with LECs and provided technical expertise, as needed. Handled customer orders and provided escalation within Qwest and LECs.• Responsible for updating sales teams on current and new documents needed for order completion. Provided regular updates to Sales Managers on submitted orders.

Us

• Designed customer’s Frame Relay/ATM/ Internet networks using Standard Telecom software and programs (TBS, Naviscore, HP Openview BDS Telis). • Working knowledge of industry ordering procedures with all major LECs (ASR, DLR, FOC.). Responsible for troubleshooting and resolving network problems.• Developed and maintained detailed records regarding frame relay NNI bandwidth and physical equipment inventory tracking in order to asses facility needs. Knowledge in Lucent 5ESS, Ascend 500 and 550 switches, Newbridge switch, Titan 5500 and 532l, as well as Dacs IV Multiplexers. • Designed and maintained Winstar’s Frame Relay Backbone Network designing and ordering Network to Network Interfaces (NNI) with Local Exchange Carriers.• Designed and maintained customer’s Internet/ Frame Relay/ ATM Circuits to include type I (wireless) and type II (landline) from the DS0 level to the OC48 level. Customer point-to-point private lines from the DS0 level to the OC3 level, working with long haul providers

Washington, Dc, Us

• Responsible for maintaining and operating computer, satellite, and communications equipment, valued at over $100 million. Led a team of 7 people and monitored 50 critical telecommunications circuits for malfunctions and efficiency. • Delivered highly classified operational messages and launch authorization codes to the Pacific fleet of nuclear submarines. Performed troubleshooting on data/analog circuits across the United States. • Identified and solved problems in a computer-based environment, improving communications and response time for 40 mobile satellite based units. • Operated and maintained multiplexing/de-multiplexing equipment and government Local Area Networks which included 150 Client Workstations.