Responsible for the administration of the stations of São Conrado and Jardim Oceânico, supervising and guaranteeing the same adequate conditions (clean, functional and safe) as well as level of service agreed for its operation.Responsible for ensuring the implementation and compliance of operational strategies for the stations, based on regulations and procedures.Manage risks in an active way, aiming to maintain the high security standard in the stations.Daily monitoring of service level indicators and team results ensuring that we achieve the established goals.Ensure compliance with the guidelines that guarantee the level of service established with the client.Responsible for planning, monitoring and ensuring the execution of operational activities involving internal indicators.To fulfill the established goals meeting periodically with the Coordination and Supervisors for analysis and evaluation of the results, defining actions to improve any deviations.Ensure the implementation of the Strategic Planning and Development and Capacity Building Plan. People management.Comply and enforce the Health, Safety and Environment Policy established by the Company.

Opening and controlling orders for maintenance through the SAP program (Systems, Application, and Products in Data Processing).Guide the Security Agents in the uses of the 440v / 220v Energy Equipment (SSA)Control of exit in the stations on the days of the event (Games in Maracanã, beach, shows, etc.), thus ensuring constant communication with the Supervisor informing the possible return / impact that will be in the stations.Ensure constant communication of the stations with the Operational Control Center.Any abnormality in the stations / sections, inform the Supervisor of the Control Center, so that we can make decisions together aiming always at the well-being and comfort of the client.

Responsible for the operation at the Ticket Booth, ensuring that the Sales Operators have a customer service, appropriately.Responsible for the collection of values of MetrôRio's Self-service machines.Ensure that the ranges of designated Ticket Booth services are complied with.Ensure that the Sales Operators comply with the procedures determined by the Company.Monitor queues through the CCTV system to ensure better and more responsive customer service (if necessary, relocating operators to stations with the most impact / queues).

Responsible for the values in safe.Opening / Closing of the Ticket Booth Customer serviceComply with the guidelines of the Company.

Abertura / fechamento de caixa e lojaAtendimento ao cliente, auxiliando nas utilizações dos computadores e telefones VOIP

Abertura / fechamento de caixa e lojaAtendimento ao clienteResponsável pela quantidade de compra dos catálogos a serem disponíveis aos clientes

Abertura / fechamento de caixa Atendimento ao cliente

Abertura / fechamento de caixaAtendimento ao cliente

Abertura / fechamento de caixaAtendimento ao clienteManter local limpo e organizado

Abertura / fechamento de caixaAtendimento ao cliente Manter local limpo e organizado