Successfully implemented the Service Express concept across 12 dealerships.I increased the acceptance rate of the Express Service by 5 percentage points and improved the serviceoffer by 10 percentage points.Service customer satisfaction also increased on average +3.5% vs. the previous quarter.

Implementation of the Retail Next program at pilots dealerships, encompassing design, process, roles, and digital tools. Execution of 8 new sales enablers aimed at strengthening the phygital environment for premium customers. This led to an increase in the customer satisfaction index by 8 pp Vs the previous year.

To implement the Certified used vehicles program "Premium Selection" for BMW and MINI in Latam.Responsible for expanding used car operations from 5 to 14 markets across Latin America.Increased monthly gross profit from 3.9% to 10.6% over 4 years.Led the Used Cars division in selling over 10,000 certified vehicles across the continent,achieving an incident rate of less than 2%.

We implemented the Test Drive program across the BMW and MINI Dealer Network in Mexico. We helped boost test drive execution by over 25% within 12 months. Acceptance among premium brand customers increased by more than 12%. By increasing the number of test drives, new car sales also rose by +4.5 percentage points

Developed and implemented Service, Parts, and Sales programs to enhance efficiency (+25% onaverage), productivity (+12% on average), and increase average ticket size by 18%, in 12 months.Designed a complaint management program involving Service Advisors, Sales, and Parts staff,reducing Aftersales complaints by 40%.Implemented workshop time management across 38 dealerships, setting and monitoringproductivity and efficiency targets for technicians, while providing managment skills andcomprehensive aftersales monitoring tools for managers.Designed and implemented the Aftersales concept, 'Service Reception at the Vehicle,' toincrease the average ticket size by 8% within 8 months.

Implementación del Programa RPM (Retail Performance Management) en el Dpto de Post Venta, en el Importador Oficial BMW y MINI en Chile y Perú (Inchcape) y Colombia (Autogermana).Programa enfocado en incrementar el Ticket Promedio de venta en los talleres de la red, así como implementar procesos de Recepción Directa, asesoramiento en el vehículo y venta consultiva y cruzada.

Implementación del Programa RPM (Retail Performance Management) en Ventas de Autos Nuevos en el Importador BMW y MINI para Colombia (Autogermana), en las vitrinas de Bogotá (c.122 y c.127), Medellín, Pereira, Cali (Auto Bonn) y Barranquilla (Auto Munich). Programa enfocado en incrementar las ventas retail de unidades nuevas BMW y MINI.Desarrollamos el Partenón de ventas, diseño de la pizarra de ventas e implementación del registro diario de prospectos, cotizaciones, pruebas de manejo y ventas, así como instaurar las listas de ataque semanales, entre otros.

- Developed training material and delivered courses for BMW Group brands.- Supervised the construction of the Training Center, tools & equipment acquisition.- Coordinated different events such as training, workshops, test drives, performance drives, off-road drives, press releases of new products, supported marketing technical campaigns.

- Adapted and delivered training for technical & non technical staff of the workshop in 8 outlets nationwide.- Led local Technical Training Program N-STEP NISSAN implementation (Mexico-Japan).- Conducted evaluations and certifications of technicians (theory and practice) at national level within the program NISSAN N-STEP.- Support homologation analysis for the Legal Department in technical specifications.

- Developed and delivered staff training to all the associates for different topics such Service Process and Guidelines, Technical knowledge, Parts and Stock Control, Sales Process, Brand Behavior and Customer Service, etc.- Organized and managed the technical logistics for marketing events i.e Road Shows, Auto Shows, in house trainings.- Steered the dealer Service Team (6) in order to guarantee the service operation.- Led the Technical Support for the national dealer network (10 outlets).

- Desarrollar el manual de procedimientos de mantenimiento aeronáutico para la correcta implementación del software MX Control Sabre operando la flota de aeronaves Beechcraft.- Analizar las incidencias de fallas así como el estudio estadístico del mantenimiento correctivo.- Planificación de los calendarios y cronogramas de los mantenimientos preventivos, así como el impacto económico y la consecuente disminución de productividad.