Juan Camilo Ramirez Email & Phone Number

Mississauga, Ontario, Canada

• Develop, create and implement quality assurance processes and procedures to effectively report any issue or area of improvement.
• Manage the strategic plan and backlog of the QA Team for the improvement and training of onboarding staff.
• Prioritize daily and weekly tasks and projects based on the urgency to achieve monthly goals in a timely manner based on the QA team sprint's cadence.

Mississauga, Ontario, Canada

• Ensured all the contracts under dispute meet the U.S and Canadian governmentstandards to avoid further escalations.
• Provided training and support to the QA Team, Administrative and Customer Service staff on systems, policies, procedures, and core processes.
• Delivered daily and weekly reports on Customer Service and Administrative team progress according to the 1feedbacks provided.

Toronto, Ontario, Canada

• Conduct research for YouTube videos, Instagram content and blog posts
• Film and edit high quality and engaging YouTube videos about living abroad and travelling using Adobe Suite.
• Communicate with multiple brands to collaborate in videos and social media content.
• Create SEO strategies to improve the brand’s position on YouTube and Google search.

Mississauga, Ontario, Canada

• Assisted Senior Marketing Manager in marketing events, such as tradeshows and tabletop shows as needed.
• Conducted online competitors and pricing research to implement new marketing strategies
• Worked collaboratively across departments to ensure the implementation of integrated strategies
• Helped turn-key customers into references by establishing and developing relationships with them.
• Designed flyers, magazines, catalogues and brochures for the company’s products and clients.

Mississauga, Ontario, Canada

• Implemented a more efficient procedure to restock bulk merchandise, identifying overstocking issues to save the company 20% in inventory costs.
• Provided front-line assistance to the general public with outstanding customer service to meet the customers' expectations and needs.
• Managed customer complaints and used interpersonal skills to mediate disputes.
• Processed, packaged and shipped daily orders accurately, based on constantly incoming customers' orders
• Contributed ideas to stock bulk merchandize and optimized warehousing procedures.

Medellín, Antioquia, Colombia

• Created and executed advertising campaigns including email marketing and social media management (YouTube, Facebook, Instagram) and other digital tactics.
• Monitored key online metrics to track Facebook Ads and Google Ads campaigns performance.
• Designed marketing materials for digital and print ads, flyers, videos, landing pages and other informational assets.
• Created visual concepts for the company’s brand such as logo, flyers, business cards and posters.

Medellín, Antioquia, Colombia

• Analyzed financial data of the company and the customers to ensure compliance with established accounting standards and procedures.
• Prepared detailed reports on audit findings and make recommendations for improvement.
• Developed and maintained cost finding, reporting and internal control procedures

Medellin, Antioquia, Colombia

• Animated and edited in Adobe suites advertising and tutorial videos.
• Created visual concepts such as logos, postcards, business cards, flyers, souvenirs and improve the corporate image.
• Managed social media platforms advertising (Facebook, Instagram, Linked In)

Bachelor Of Technology - Btech, Finance, General

Graphic Designer, Graphic Design, College Diploma