• Built the North American Operations department for a 130-year-old UK business establishing its presence in the US and Canada.• Plan and direct all operations for the newly launched Artilect brand.• Responsible for the transfer of ~$1,500,000 in US and Canadian inventory into regional 3PL warehouses for the Sherpa Adventure Gear brand.• Part of an international team assigned to implement a global Business Central ERP system and migrate the ~$5,000,000 Sherpa Adventure Gear order book.• Responsible for team budget, recruiting, hiring, and scheduling.

• Lead teams of 6-12 Customer Service Representative who were responsible for all aspects of telephonic customer service for the United States and Canada.• Managed ~$200,000,000 order book for the United States and Canada for the Salomon, Atomic, Suunto, Arc’teryx and Wilson brands. • Fostered an environment of learning and sharing to help team members excel within the Customer Service department and achieve their long-term, professional goals.• Developed and implemented training modules focused on providing world class service.• Responsible for team budget, recruiting, hiring, and scheduling.

• Part of an international team assigned to migrate branded databases (~180,000,000) from multiple software platforms to a single, global SAP platform.• Developed end-user SAP training modules for the Customer Service department.• SAP instructor for all Customer Service managers and representatives.• Awarded “Employee of the Quarter” during the 4th quarter of 2013.

• Responsible for the accuracy and handling of all orders, warranties, and returns within the western United States (~$45,000,000) for the Salomon, Atomic, Suunto, and Bonfire brands. • Member of a team that addressed all incoming calls and emails for ~2700 customers across the United States.• Certified Salomon and Atomic binding technician. Worked at trade shows and on-snow demos as a technician and representative of the brands.

• Freelance teacher of the English language to business professionals, military personnel, and children.• Developed lesson plans and materials.