Juan David Marin

Juan David Marin Email and Phone Number

Automation Support Engineer @ Accelirate Inc.
sunrise, florida, united states
Juan David Marin's Location
Colombia, Colombia
Juan David Marin's Contact Details

Juan David Marin work email

Juan David Marin personal email

n/a
About Juan David Marin

Over 13 years of experience driving innovation, digital transformation, leading service management processes, delivering automation and optimization based on IT frameworks such as ITSM, ITIL and Agile methodologies for best practices of IT Services.Strong experience on people management providing mentorship, guidance, coaching and career development, oriented to increase value and high results. Background experience and knowledge working with IT outsourcing managing service desks, technical support, service client support across multiple projects, initiatives and industries. I am characterized by having a positive and enthusiastic attitude, being creative, proactive, committed, disciplined and responsible. I establish good relationships based on ethics in work groups.Certified ScrumMaster® - Certified ITIL V3® - Certified Neuro Linguistic Programming®

Juan David Marin's Current Company Details
Accelirate Inc.

Accelirate Inc.

View
Automation Support Engineer
sunrise, florida, united states
Website:
accelirate.com
Employees:
189
Juan David Marin Work Experience Details
  • Accelirate Inc.
    Automation Support Engineer
    Accelirate Inc. Dec 2021 - Present
    • Ensure smooth running of RPA automations on Uipath platform within the defined Service Level Agreements.• Support, troubleshooting bot monitoring of the business client.• Gather critical information from business clients, stakeholders and developers.• Build/Update processes definition and business requirements for the client.• Ensure up to date support documentation for the operation and business.• Analyze and perform User acceptance testing (Uipath/Openbots).• Create reports and dashboards of the support processes (Insights).• Train internal support team.
    View
  • Lafargeholcim Adc
    Itsm Senior Analyst
    Lafargeholcim Adc Sep 2020 - Dec 2021
    Medellín, Antioquia, Colombia
    • Ensure Knowledge transfer transition of Service Operation Center migration.• Leader of Incident, Major Incident, Request, and Knowledge ITSM processes. • Lead and Manage operation and indicators compliance of the Service Desk + 20k users. • Internal definition, support and alignment of ITSM processes.• Guide and support business requirements on Service Catalog.• Train internal groups delivering good practices and ITSM methodologies. • Create and maintain operation reports to identify action plans and decision-making.
    View
  • Rci Bank And Services
    Project Coordinator And It
    Rci Bank And Services Jan 2019 - Sep 2020
    Antioquia, Colombia
    • Plan, follow and deliver the company's projects and digital initiaves to meet KPIs and SLAs. • Create and deliver project reports to the Steering Committee finding deviations and creating adaptive plans to accomplish project’s implementations. • Responsible for General IT Operation in the Company.• Lead and coordinate responsibilities of local IT Support engineer. • Train leaders and organization with good practices and project methodologies. • Document and keep updated the Project Management methodologies. • Back up of IT Director.
    View
  • Rci Bank And Services
    It Analyst
    Rci Bank And Services Feb 2016 - Dec 2018
    Envigado
    • Create and establish the foundations of the IT processes and procedures.• Responsible for technical implementations, business projects and their support.• Establish Project Methodology in the company. • Assist IT Director aligning IT processes and goals within the organization. • Administrator and responsible for the IT services, infrastructure and operation. • Responsible for Technology purchases and supplies.
    View
  • Uts Rionegro
    Service Desk Supervisor - Uts Rionegro - Itil V3 Certified
    Uts Rionegro Sep 2015 - Feb 2016
    Rionegro - Antioquia
    • Ensure compliance with SLAs and Service Desk procedures.• Personnel management.• Review and control ITSM processes.
  • Unisys
    Service Desk Supervisor - Unisys - Itil V3 Certified
    Unisys Jun 2013 - Sep 2015
    Bogota
    • Project Leader of 3 global Service Desk (Henkel-Flowserve-Ashland) with more than 20 people under my direct responsibility.• Ensure and deliver compliance with SLAs and best practices of service management processes with ITIL and ITSM to global and internal clients.• Create and implement strategic plans to improve personnel performance.• Lead and Implement Service Desk vendor transitions with new clients. • Ensure the quality, alignment of the service management processes with the ITSM teams.• Enhance knowledge of Service Catalogue and Knowledge Base (Servicenow-Remedy).• Personnel management: schedules, training, coaching, development plans, performance analysis.
    View
  • Unisys
    Uts Technical Support Representative 1
    Unisys Mar 2012 - Jul 2013
    Bogota
    • Second Level of IT support for General Electric in Latin America.• Apply IT diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. • Escalate complex incidents to the Incident Coordinator and Team Leader.• Make incident resolution contributions to the internal knowledge base. • Deliver daily and monthly request management reports to the Project Team Leader.• Manage the life cycle of the tickets created in the ticketing system tool (Servicenow).
    View
  • Siap-Compensar
    Coordinator
    Siap-Compensar Jan 2011 - Dec 2011
    Bogota
    • Project Leader responsible of the deployment and migration of the Operative System in more than 2k user’s computers.• Responsible for changes, incidents and software issues in migrated computers. • Register and maintain computer’s inventory of the internal client. • Establish fluent relationships between vendors and the business client.• Create reports and share with business and stakeholders. • Personnel management: schedules, training and development plans.

Juan David Marin Skills

Itil V3 Foundations Certified Team Management Customer Service Service Delivery It Service Management

Juan David Marin Education Details

Frequently Asked Questions about Juan David Marin

What company does Juan David Marin work for?

Juan David Marin works for Accelirate Inc.

What is Juan David Marin's role at the current company?

Juan David Marin's current role is Automation Support Engineer.

What is Juan David Marin's email address?

Juan David Marin's email address is ju****@****ate.com

What schools did Juan David Marin attend?

Juan David Marin attended Scrumalliance, Aws, Politécnico Superior De Colombia, Crea Felicidad, Universidad De Medellín, Global Knowledge, Universidad Catolica De Colombia.

What are some of Juan David Marin's interests?

Juan David Marin has interest in Science And Technology.

What skills is Juan David Marin known for?

Juan David Marin has skills like Itil V3 Foundations Certified, Team Management, Customer Service, Service Delivery, It Service Management.

Who are Juan David Marin's colleagues?

Juan David Marin's colleagues are Mike Booker, Utkarsha Rukade, Akash Agarwal, Shreya Nambiar, Siddhesh Rajput, Saatvik Gupta, Juan Felipe Gaviria.

Not the Juan David Marin you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.