Technically focused people and program manager with expertise in customer support, and the development and delivery of instructor-led and online training, which enables customer success.Experienced at managing and defining operational processes and standard practices, across multiple customer support business domains, to deploy solutions to achieve a positive customer experience and business results.Worked directly with global cross-functional teams, internal business partners, and customers to develop and deliver custom product support and training initiatives, which focus on time to resolution and customer enablement. Professionalism, strong personal values, outstanding interpersonal skills, and high integrity are key to my approach in people management, program execution, and customer success.Expertise includes:- Customer support center operations management- Customer training and content development- Training business analytics and reporting- Remote and global team management and professional development- Leadership, project tracking, and communicationTechnology- Customer Relationship Management (CRM) systems and tiered customer support processes- Learning Management Systems (LMS)- Communication/productivity (MS Office suite/MS SharePoint/Windows OS/Mac OS)- Semiconductor technology