ExperienceMarvin Windows and Doors Coastline 2021 -CurrentCustomer Care Agent Associate • Manage multiple dealer’s with parts ordering efficiently and adding correct pricing or discounts.• Communicate with managers of all factory departments about part needs or special instructions with assembly. • Assist Field Supervisors with dealer orders and scheduling. • Assist technicians with off-site and on-site concerns and questions with customer issues or parts requested.• Input new and update existing cases in Salesforce.• Work with multiple dealers in satisfying customer needs.• In daily meetings on MS Teams with supervisors and other customer service agents with finding new or innovative ideas or solutions.• Work with multiple departments to answer questions about ETA or expedite orders.• Use various programs such as ICIM, MS Office, Salesforce, and Smartsheet.Receiving Clerk • Maintain an accurate glass inventory with the collaboration of an inventory cycle counter using Surefire and ICIM. Comprehending various ICIM functions that are used in WIP methods.• Helping the department manager and team members meet or exceed expectations.• Created excel spreadsheets that improved the glass department with glass distribution to each department line. • Work well with team leaders and multiple department managers to achieve and maximize production by following Marvin’s Mission Statement

Improving quality assurance processes and practices. Involved in the recruitment and mentoring of team members.Assisting with the training and development of staff.Developing and driving continuous improvement initiatives.Maximize staff productivity, quality and client satisfactionProviding input into development protocols.Overseeing and coordinating the investigation of Customer Complaints and Non-conformities.Investigating incidences of staff non-compliance of procedures.Carrying out routine sampling of products produced.Dealing with technical issues as they arise.KEY SKILLS AND COMPETENCIES ManagementA proven track record in people management. Accuracy and attention to detail.Proficient on Microsoft Word, Excel and Power PointDedicated and committed to driving continuous improvement.Proficient at turning around underperforming operations. PersonalBi-lingual - Fluent in English and Spanish Hard working and motivated. Positive "can do" attitude.