Functions:Management activities to ensure all end user and Workplace hardware assets are correctly managed.Centralized inventory management and control activities designed to manage the client´s end-user lifecycle and hardware inventory, from procurement to retirement.Ensure hardware assets are:Accurately accounted and entered in the CMDBAll hardware SLAs are correctly met.Purchases are done effectively with the required parts and featuresAssets are correctly… Show more Functions:Management activities to ensure all end user and Workplace hardware assets are correctly managed.Centralized inventory management and control activities designed to manage the client´s end-user lifecycle and hardware inventory, from procurement to retirement.Ensure hardware assets are:Accurately accounted and entered in the CMDBAll hardware SLAs are correctly met.Purchases are done effectively with the required parts and featuresAssets are correctly built following the client´s standardsMap assets to users are accurate and updated as requiredAsset lifecycle is done following the client´s requirementsStock Management: Ensure all inventory is correctly managed in clients´ warehouses. Implement excellent control mechanisms to enhance inventory management. Deploy logistic processes and solutions enabling an effective hardware parts supply chain from hardware procurement requests to hardware final decommissioning.Continuously enhancement on IT Control inventory: Ensure the client´s CMDB is accurate and data quality is correct.Lifecycle management: Detailed Demand management plan, including life cycle, new hires, and break-fix estimations based on historical information.Hardware procurement and delivery to the client´s location based on the required demand: Define the exact hardware that is required to procure during the year based on demand and business requirements.Ensure inventory is distributed in all client locations as needed dynamically. Define processes and controls that will allow inventory to be moved following the needs and requirements of each area.Implement processes to improve the area, continuously review the hardware supply chain, for End user-offered services, and define technical and procedural improvements. Show less

Assist in the delivery of a business-critical service to ensure that customers' expectations are exceeded. Help manage all additional contacts, proactively monitor customer commitments and appointments, and ensure all confirmed work orders are analyzed to verify correct completion.Responsibilities and duties:• Prepare and distribute work detailed monthly, quarterly and yearly reports to clients.• Provide required information and documents to clients.• Prepare trip reports of… Show more Assist in the delivery of a business-critical service to ensure that customers' expectations are exceeded. Help manage all additional contacts, proactively monitor customer commitments and appointments, and ensure all confirmed work orders are analyzed to verify correct completion.Responsibilities and duties:• Prepare and distribute work detailed monthly, quarterly and yearly reports to clients.• Provide required information and documents to clients.• Prepare trip reports of client meetings to record the details for future reference.• Submit client meeting reports to manager or supervisor.• Provide support and assistance to other management teams.• Audit all client liaison active accounts.• Revise submission and accounts closure applications.• Develop liaison with client service and collection department to provide required information and acquire necessary documents.• Revise and distribute contractual referrals.• Provide feedback to management on areas of improvements.• Recommend implementation of enhanced processes.• Plan and schedule monthly meetings with clients.• Monitor client satisfaction through follow up on solving client issues and problems.• Initiate measures to research and resolve client raised issues.• Collaborate with clients to identify and implement value added services. Show less

Responsible for promoting and supporting Scrum for Gusto web-based application. helping everyone understand Scrum theory, practices, rules, and values, inside Euler Hermes Agile environment. Been a servant-leader for the Gusto Scrum Team. Helping those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren’t. as Scrum Master helps everyone change these interactions to maximize the value created by the Scrum Team along with several teams… Show more Responsible for promoting and supporting Scrum for Gusto web-based application. helping everyone understand Scrum theory, practices, rules, and values, inside Euler Hermes Agile environment. Been a servant-leader for the Gusto Scrum Team. Helping those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren’t. as Scrum Master helps everyone change these interactions to maximize the value created by the Scrum Team along with several teams interacting with the new web service application.• Coaching the Gusto Development Team in self-organization and cross-functionality.• Helping the Gusto Development Team to create high-value products.• Removing impediments to the Development Team’s progress.• Facilitating Scrum events as requested or needed.• Coaching the Gusto Development Team in organizational environments in which Scrum is not yet fully adopted and understood.• Leading and coaching Euler Hermes in the Scrum adoption.• Planning Scrum implementations within the Euler Hermes organization.• Helping Euler Hermes employees and stakeholders understand and enact Scrum and empirical product development.• Causing change that increases the productivity of the Scrum Team.• Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization. Show less

Consultant IS&T Project Manager at Welaxio Management within the Project Management Office (PMO) responsible for Solweb development, core aplication for joint venture created by MAPFRE – EULER HERMES . Providing direct assistance to the PMO Manager in managing and co-ordinating the 2 different consortium entities (MAPFRE – EULER HERMES (development teams).Responsibilities• Management of contractual Project Monthly Progress Report, and the Boards Weekly Executive Report &… Show more Consultant IS&T Project Manager at Welaxio Management within the Project Management Office (PMO) responsible for Solweb development, core aplication for joint venture created by MAPFRE – EULER HERMES . Providing direct assistance to the PMO Manager in managing and co-ordinating the 2 different consortium entities (MAPFRE – EULER HERMES (development teams).Responsibilities• Management of contractual Project Monthly Progress Report, and the Boards Weekly Executive Report & Dashboard. • Coordinating with the entities PM’s to agree the key issues requiring escalation and resolution with the client.• Management of reporting progress performance of projects development and installation activities. Preparing trend performance indicators for the project.• Production of projects monthly earned value report for performance measurement.• Production of weekly summary, report based in traveling between Paris (EH side), Madrid (Solunion –MAPFRE side). Coordinating and ensuring entities information represents an accurate reflection of projects current status. • Preparation of management plans and procedures for Project Controls and Performance Reporting.• Ensuring consistent application of the projects management plans and procedures throughout the joint venture.• Attending weekly progress meetings with entities, client, external stakeholders and project board. Preparing meeting minutes and managing resultant action control management system. Show less

Responsable de los servicios de soporte y crecimiento de clientes basado en la gran variedad de proyectos en el área de networking. Liderazgo en la implementación y asistencia en soluciones, incluyendo migraciones y actualizaciones de Redes complejas, así como soluciones a gran escala y alcance. Aprovisionamiento de soporte pre venta y post venta a los clientes de BT. Manejo y ejecución de proyectos. Coordinación y manejo efectivo de los recursos de IT.MINHAP - Ministerio de Hacienda y… Show more Responsable de los servicios de soporte y crecimiento de clientes basado en la gran variedad de proyectos en el área de networking. Liderazgo en la implementación y asistencia en soluciones, incluyendo migraciones y actualizaciones de Redes complejas, así como soluciones a gran escala y alcance. Aprovisionamiento de soporte pre venta y post venta a los clientes de BT. Manejo y ejecución de proyectos. Coordinación y manejo efectivo de los recursos de IT.MINHAP - Ministerio de Hacienda y Administracion Publica Show less

Responsable del despliegue de los servicios de comunicaciones y tecnologías de la información de la red corporativa para las sedes internacionales del área de construcción. Estandarizando procesos y servicios y unificando todas las sedes de dicho área a nivel internacional en 4 continentes y 22 países.

Responsable de los servicios de soporte y crecimiento de clientes basado en la gran variedad de proyectos en el área de networking. Liderazgo en la implementación y asistencia en soluciones, incluyendo migraciones y actualizaciones de Redes complejas, así como soluciones a gran escala y alcance. Aprovisionamiento de soporte pre venta y post venta a los clientes de BT. Manejo y ejecución de proyectos. Coordinación y manejo efectivo de los recursos de IT. Clientes relevantes: Ministerio de… Show more Responsable de los servicios de soporte y crecimiento de clientes basado en la gran variedad de proyectos en el área de networking. Liderazgo en la implementación y asistencia en soluciones, incluyendo migraciones y actualizaciones de Redes complejas, así como soluciones a gran escala y alcance. Aprovisionamiento de soporte pre venta y post venta a los clientes de BT. Manejo y ejecución de proyectos. Coordinación y manejo efectivo de los recursos de IT. Clientes relevantes: Ministerio de Sanidad, Europac, Securitas Direct, Reparalia. Show less

Participación en el diseño, desarrollo, implementación y puesta en marcha de nuevos clientes de redes de seguridad y transporte a gran escala para el cliente CAPGEMINI UK. Soporte y mantenimiento de SLAs acordados para una infraestructura de más de 12.000 personas a nivel mundial, India, Polonia, Brasil, Reino Unido. Clientes relevantes: Aviva Investor, Atkins, LBC, Matalan.

Responsable del mantenimiento y soporte de la infraestructura de comunicaciones gestionada desde Madrid del cliente IBERDROLA, para la gestión del callcenter de más de 1.200 personas a nivel nacional, plataformas Windows 2003, CISCO, PIX, ASA, con una segunda etapa similar para el Barclays Bank.

Gestión a nivel de networking de todos los clientes de los tres principales centros de Telecom en UK (Southbank, Rotherham, Toltec), enriquecimiento, mejoras de red y gestión del clientes para la empresa. Gestión a nivel de networking y seguridad de Red del cliente Iberdrola, optimización de red, responsable de comunicación y electrónica de red, responsable ante el cliente de mantener y asegurar los niveles de servicio a nivel de transmisión de datos y comunicación .