Vice President, Dispute Resolution Programs
CurrentI lead BBB National Programs’ longest-running program, BBB AUTO LINE, as Vice President of Dispute Resolution Programs. It's the largest automotive warranty dispute resolution program in the United States. Our organization has decades of experience in developing and administering accountability and dispute resolution programs that cater to businesses and consumers' needs.For over 40 years, BBB AUTO LINE has been a trusted partner to more than 22 major automakers, resolving more than two million vehicle warranty, lemon law, and class action consumer disputes. Since 1994, I've been involved in various roles that encompass the functions of administering a dispute resolution program. I gained valuable experience in mediation and arbitration processes from every perspective, which taught me the importance of neutral arbitration, excellent customer service, and the critical role of each team member in supporting our manufacturer partners and their consumers.I studied International Relations at American University in Washington D.C. and was an active member of the United States Navy before starting my education. I served as a Hospital Corpsman dedicated to serving my country's needs and promoting my commanding officers' agenda in one tour of duty during Desert Shield and Desert Storm.
