Juan Hernandez Email and Phone Number

• Evaluated +400 patient accounts and payments for accuracy per week.• Analyzed paid accounts for timeliness and accuracy in third-party contract management system.• Completed and submitted manual adjustments for approximately 50% of accounts each day.• Recognized issues, initiated actions to resolve the issues, and informed supervisor.• Reviewed and initiated timely resolution of over\under payment and credit balances.• Submitted appeals for underpayment and denials. • Followed Ethos Management procedures for account management protocol.• Abided by Ethos Management's Inc, Code of Conduct and HIPAA compliance standard

• Supported the home health department with scheduling appointments whenever volume was high.• Followed up with our laboratory staff and dispatchers for results and incomplete orders, and placed orders for radiology, sonograms, or labs.• Handled and average of 30-70 inbound and outbound calls each day.• Performed supervisor duties as needed in absence of supervisor - trained new representatives, assisted team members, and answered escalated calls to solve more complex customer issues.

• Provided exceptional customer services by knowing the current week’s sales and promotions, as well as the location of these promotional items to assist customers quickly and efficiently.• Assisted visual Merchandisers in arranging and merchandising products based on the current week’s sales and promotions.• Completed daily bakery operational activities including preparing, packaging, and labeling baked goods, and taking inventory to place replenishment orders.• Attended weekly bakery team conference calls with corporate office.

• Updated waiting lists in Excel tracker for review by the Property Managers and Chief Executive Officer and mailed out over 800 waiting list letters.

• Performed general office duties including filing lawsuits physically and on the courthouse website and creating indexes for case binders. • Exposed to working with the education department and to the basics of filing a lawsuit.