My professional career has been fully dedicated to Customer Service and Tourism. I have also worked in Hospitality and FX Operations. For the past 12 years I have worked in commercial aviation as Cabin Manager. I have gained my work experience across four major european airlines, which have given me the skillset and qualities that I bring today when performing my dutties, and that I still continue to learn day by day, applying and improving them. I enjoy teamwork, diversity and communication, surrounding myself with different cultures and languages, I may also be open to geographical changes. I have lived in four different countries and interact within different cultures, which I am passionate about and has led me to fluently speak English, French and my mother tongue, Spanish. I like to lead, to guide others based on my knowledge and learn from others, in a reciprocal way. I am approachable, professional and flexible. I believe in constant evolution and in day-to-day learning.I am now moving up my game and developing my career in the Fin Tech industry, specialising in Financial Crime and Anti Money Laundering, within the screening and transaction monitoring department.
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Transaction Monitoring Senior AnalystEbury May 2023 - Present -
Quality Control Sme - OperationsEbury Mar 2023 - May 2023 -
Fc Screening And Tm AnalystEbury May 2022 - Apr 2023Málaga, Andalucía, España -
Fc Screening And Tm GraduateEbury Sep 2021 - May 2022Málaga, Andalucía, España -
Cabin ManagerNorwegian Mar 2015 - Jul 2021Málaga, Andalucía, España- Leads a team of 4 cabin crew- In charge of safety and security within the passenger cabin- Sales and customer service- Admin & acconting- Decission making -
Customer Service ManagerBa Cityflyer Jan 2013 - Feb 2015Londres, Inglaterra, Reino UnidoWorked at London City Airport serving VIP leisure and bussiness destination accross two different passenger cabins (Euro Traveller and Club Europe). In charge of a team of 2 cabin crew and responsible for delivering an outstanding customer services for the British flag carrier. -
Cabin CrewEasyjet Jan 2012 - Oct 2012Londres, Inglaterra, Reino UnidoThrought easyJet, I had my very first contact with the British culture, which I admire. Eventhough it wasn't a permanent position, it gave me the keys to a successfull development in my flying career, which led me to stay in the country several years and move up my game. My main responsibilities were customer and safety focused, delivering the orange experience accross Europe. -
Cabin ChiefRyanair - Europe'S Favourite Airline Feb 2008 - Jan 2012Marsella, Provenza-Alpes-Costa Azul, FranciaThe start point of my flying adventure, where I acquired the main skillset to develop myself and become who I am today. I became Cabin Chief only within a year and learnt what assertive leadership can bring to yourself and other colleagues. My main duties where addressed to Customer Service, Safety and security of passengers. Sometimes working under pressure, which has given me the ability of fast decision making. -
Operations Team MemberFexco Jan 2007 - Feb 2008Madrid, Comunidad De Madrid, EspañaFexco Spain (turned into a major Fin-Tech today) gave me the opportunity to jump onto the finance and banking fields. As a member of the Ops Team, my main tasks were:- Managing payments and foreign exchange operations - Attending calls and providing customer service and support for Western Union- Controlling and targeting finance fraud
Juan H. Skills
Juan H. Education Details
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San Estanislao De KostkaHumanities/Humanistic Studies -
Ies María ZambranoHospitality And Tourism
Frequently Asked Questions about Juan H.
What company does Juan H. work for?
Juan H. works for Ebury
What is Juan H.'s role at the current company?
Juan H.'s current role is Financial Crime & AML - ICA Cert (ML/TF & Crypto).
What schools did Juan H. attend?
Juan H. attended San Estanislao De Kostka, Ies María Zambrano.
What skills is Juan H. known for?
Juan H. has skills like Actitud Positiva, Compromiso, Ventas, Centrado En El Cliente, Superacion, Habilidades Sociales, Servicio Centrado En El Cliente, Funciones De Recepcionista, Responsabilidad, Diversidad, Liderazgo De Equipos, Viajes.
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