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Juan Jacobs Email & Phone Number

IT Incident and Problem Specialist at FNB South Africa
Location: Boksburg, Gauteng, South Africa 7 work roles 2 schools
1 work email found @discovery.co.za LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Work email j****@discovery.co.za
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Current company
Role
IT Incident and Problem Specialist
Location
Boksburg, Gauteng, South Africa
Company size

Who is Juan Jacobs? Overview

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Quick answer

Juan Jacobs is listed as IT Incident and Problem Specialist at FNB South Africa, a company with 17632 employees, based in Boksburg, Gauteng, South Africa. AeroLeads shows a work email signal at discovery.co.za and a matched LinkedIn profile for Juan Jacobs.

Juan Jacobs previously worked as Problem Analyst at Discovery Limited and Incident and Problem Coordinator at South African Airways. Juan Jacobs holds Matric from Hoërskool Hugenote.

Company email context

Email format at FNB South Africa

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*@discovery.co.za
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AeroLeads found 1 current-domain work email signal for Juan Jacobs. Compare company email patterns before reaching out.

Profile bio

About Juan Jacobs

I started working on computers from a very young age and I’ve always been passionate about the subject. I am a passionate gamer and regular reader of the NAG magazine. Playing computer games is my way of relaxing. I also enjoy participating in martial arts (Tae Kwon-Do). I enjoy the challenge of a good Sudoku and especially the Samurai Sudoku.I am analytical by nature and have developed good problem solving skills over the years. I communicate well both verbally and in writing. I dislike inaction and I prefer maximum freedom to manage myself in the work environment. I have good administrative skills.I am a positive, ambitious and determined individual who strive to do everything to my full potential whether it is in my personal, sport or work goals. I manage my time and plan activities using a “to do list”, which I then prioritise according different criteria, depending of whether the activities are work related or personal. I understand my role is the bigger scheme and have the ability to contribute positively as an individual or as part of a team. My mottos in life are “Seize today, while learning from yesterdays mistakes and look with anticipation to tomorrow” and “When the world is against me I shall happily indulge myself in self-improvement and when the world finally recognizes me and requires my service, I shall proudly avail myself for assistance.”

Listed skills include Itil, Problem Solving, Problem Analysis, Problem Management, and 11 others.

Current workplace

Juan Jacobs's current company

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FNB South Africa
Fnb South Africa
IT Incident and Problem Specialist
johannesburg, gauteng, south africa
Website
Employees
17632
AeroLeads page
7 roles

Juan Jacobs work experience

A career timeline built from the work history available for this profile.

It Incident And Problem Specialist

Current

Duties and Responsibilities:The Problem Manager takes ownership of the complete end to end management of the problem record. The PM has responsibility to keep all activities current within the call management systemFurther responsibilities:Report all findings on the problem recordPropose solution and Known Errors for the KEDB where appropriate.Conform to.

Nov 2018 - Present

It Incident And Problem Specialist

Randburg, Gauteng, South Africa

  • Transitioned from Problem Coordinator to IT Incident and Problem Specialist at FNB, showcasing adaptability and career growth.
  • Expert in generating comprehensive reports for various stakeholders, including the development of the pivotal Monthly EXCO Report.
  • Skilled Incident Manager, adept at leading P1 warroom operations to expedite resolution of critical system outages.
  • Engaged in Risk Management within the Problem Management domain to devise permanent solutions for unresolved issues.
  • Pioneered the deployment of a Real-time Trending tool to proactively detect and address problematic configurations and service categories.
  • Active participant in the Monthly Problem Review Board, collaborating with EXCO to prioritize and track high-impact Problem cases.

Problem Analyst

Sandton

Duties and Responsibilities:The Problem Analyst takes ownership of the complete end to end management of the problem record. The PA has responsibility to keep all activities current within the call management systemFurther responsibilities:Report all findings on the problem recordPropose solution and Known Errors for the KEDB where appropriate.Conform to.

Apr 2015 - Nov 2018

Incident And Problem Coordinator

Kempton Park

For Incident Management:Duties and Responsibilities:The Incident Coordinator takes ownership of the complete end to end management of the Incident record. The IC has responsibility to keep all activities current within the call management systemFurther responsibilities:Report all findings on the incident recordConform to Incident Management OLA’sEnsuring.

Jun 2014 - Mar 2015

Problem Coordinator

Duties and Responsibilities: The Problem Coordinator takes ownership of the complete end to end management of the problem record.  The PC has responsibility to keep all activities up to date and current within the call management systemI am also responsible for: Report all findings on the problem record Propose solution and Known Errors for the KEDB.

May 2012 - May 2014

Senior Administrative Problem Analyst

Business Connexion

Duties and Responsibilities: As Problem Analyst I am responsible for proactive problem logging through trend analysis and reports according to the Reporting Framework. I am also responsible for: Distributing of specific reports on a daily, weekly and monthly basis Analyse incident data to determine trends Analyse event data to determine trends Log.

Mar 2009 - Apr 2012

Junior Operator (Ndc Operations)

Business Connexion

Duties and Responsibilities: To operate and monitor computer equipment on assigned shift as well as monitor and control the production environment, Batch and Online, to meet the service commitments ensuring application of installation standards and procedures and ensuring that all of these changes are in alignment with BCX’s procedures.  Interface with.

Aug 2008 - Mar 2009
Team & coworkers

Colleagues at FNB South Africa

Other employees you can reach at fnb.co.za. View company contacts for 17632 employees →

2 education records

Juan Jacobs education

Matric

Hoërskool Hugenote

Activities and Societies: Rugby, Cricket, Chess, Debate

FAQ

Frequently asked questions about Juan Jacobs

Quick answers generated from the profile data available on this page.

What company does Juan Jacobs work for?

Juan Jacobs works for FNB South Africa.

What is Juan Jacobs's role at FNB South Africa?

Juan Jacobs is listed as IT Incident and Problem Specialist at FNB South Africa.

What is Juan Jacobs's email address?

AeroLeads has found 1 work email signal at @discovery.co.za for Juan Jacobs at FNB South Africa.

Where is Juan Jacobs based?

Juan Jacobs is based in Boksburg, Gauteng, South Africa while working with FNB South Africa.

What companies has Juan Jacobs worked for?

Juan Jacobs has worked for Fnb South Africa, Discovery Limited, South African Airways, and Business Connexion.

Who are Juan Jacobs's colleagues at FNB South Africa?

Juan Jacobs's colleagues at FNB South Africa include Abdul Reyazuddin, Gerard Moerdyk, Michelle Habig, Lucky Ngubo, and Skhulile Mtshali.

How can I contact Juan Jacobs?

You can use AeroLeads to view verified contact signals for Juan Jacobs at FNB South Africa, including work email, phone, and LinkedIn data when available.

What schools did Juan Jacobs attend?

Juan Jacobs holds Matric from Hoërskool Hugenote.

What skills is Juan Jacobs known for?

Juan Jacobs is listed with skills including Itil, Problem Solving, Problem Analysis, Problem Management, Analytical Skills, Bmc Remedy, Incident Management, and Data Center.

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