Juan Jose Quesada Email and Phone Number

I was part of a Global Team located in Costa Rica in charge of provide support to the FP&A Organization. I worked to deliver support for all the planning scenarios. (Phase Budget, RBU1, RBU2 and LRP) Actuals and Non-ActualsIn the first quarter of 2018 started the transition of responsibilities from Manchester UK to our Team located in Costa Rica and the transition continued during the all year achieving a successful knowledge transfer to the Americas Planners.I delivered Face to Face training for Smart View and Essbase (Ad- hocs) in Brazil, Us and Costa Rica, in addition I was part of the remediation of the data for the application that was under construction.

Full Suite Implementations To implement the new Financial Regulatory Reporting Engine • Monitoring source feeds and delivery dashboards.• Manage processing calendar and daily/month end cycles• Raise and track open items in Production for investigation (via INC, defect, CR or IMR) • Provide updates/metrics relating to data load statistics, rejects etc• Liaise with Business/Region, Sources, GFTS, FRO to resolve identified showstopper or critical issues• Provide UAT testing support for all planned acquisitions as laid out in the project plan• Experience with monitoring source feeds and delivery dashboards. GFDS TBD 2014 63N• Facilitate planning and tracking of projects• Coordinate SMEs and stakeholders• Ensure plans count with appropriate milestones aligned to objectives• Ensure milestones and activity details are agreed and signed off by stakeholders• Collect status, estimates, work plans, resource plans, issues and risks logs• Consolidate and present information in a standard manner• Analyze data collected from program status information comparing results with baseline• Manage Risks and Issues, ensure corrective actions and ownership are defined in a timely manner• Manage Change Control• Centralize and publish project information• Manage communication and escalation process• Ensure goals are met on time

1. Provide a quality and specialized consulting and support service to the business and internal FRO customers, in terms of build and job executions (inbound / processing / outbound). 2. Control and monitor the adequate access in terms of system security, operations and integrity of the SMART platform from a data base administration stand point. 3. Administrate and coordinate the build schedule on a daily and monthly basis with an strong knowledge of the business operation combined with the technical application of the SMART platforms to be able to 4. Administrate and coordinate UAT Change Management (codes, enhancements, country initiatives, projects, security)

•Implementation of metrics automated in Microsoft Excel.•Coordination of contracts of services (SOW)•Team Metrics: Responsible to consolidate and prepare agent reports to generate Monthly Team Performance reports.•Partner Database maintenance: reduplication of partner records stored in the database using advanced data clean up methodologies.•Agreement management physical and electronics.•Handling contract discounts for the products distributed to the retailer.•Web Master Activities.•Escalations first point of contact.•Training Coordination.•Monitoring administrators performance and give them feedback.•Processes Documentation.•Communication and analysis.•Partner Manger Admin (Data base powered by ORACLE)•OVSD Champion.•Escalation Log.