Juan Leon Email and Phone Number

• All previous responsibilities listed under my prior title of Operations Manager II with added responsibilities regarding customer interactions (QBR, MBR, AAA meetings).• Added focus on cost saving & safety performance improvements.• Added focus on employee development & training.• Accomplishments: Won "Carrier of the Year" award in 2021 while leading a team of 70+ Drivers & 5 Transportation Managers.

• Full financial responsibility (P&L, Budget)• Daily customer interaction (KPIs Reviews)• Managed a team of 6 TMIIs and 45 drivers on-site with a customer that relocated 2 times.• Find and implement cost saving initiatives as well as increase profitability of the operation.• Establish clear, measurable, and trackable financial and safety goals.• Accomplishments: Leaders 301 - each year 3-4 candidates from the SW Region (TX, LA, OK, AR) get chosen to participate in our very selective Leaders 301 program by our VP of Ops. I successfully completed this program.

• Startup account - 30 drivers, 2 TMII, 24/7 on-site customer presence• Complete P&L & Budget responsibility• All other previous responsibilities regarding driver management but now also managed two Transportation Managers II. My focus was around developing the TMII and learning to delegate tasks and responsibilities knowing that a single person could not do everything at this point.• Accomplishments: successful startup in which we were awarded additional business routes that were not initially part of the contract/design. I developed the TMIIs that were hired without previous transportation experience to the point that they then were promoted out of their roles. I was promoted to an even larger customer after about a year on this role.

• Rebuilt the trust and relationship with one of our oldest accounts in Dedicated.• Created a driver culture and customer culture of being "one" team despite being two separate companies.• Positive numbers across the board: safety, profitability, turnover.• Accomplishments: Successful first account in which I was the main person in charge. Built a great relationship with the customer and drivers alike that resulted in a multi-year contract renewal. I was promoted from this single manager account to manage other managers after just 1 year.

• Safety compliance & reviews• Driver management• Route planning and optimization• Accomplishments: I achieved positive results in TO, Risk Management, & Profitability that led to my next promotion in just 6 months on this role.

• Extensive field training around Transportation & Logistics• Driver dispatch, safety, compliance, route planning & optimization• Financial systems (Payroll & billing)• Accomplishments: During my time as a DMIT I traveled for 3 months to several accounts on different fields to provide management support - Opelousas, LA (glass manufacturer company), Odessa, TX (large retail DC), Oklahoma City, OK (meat processing company), Desoto, TX (furniture DC), Grand Prairie, TX (retail distributor) and Coppell, TX (food delivery company, startup account)

* Process freight bills* Apply corrections to delivery documents by examining exception reports* Assist the service center manager by assigning tasks to different drivers as needed* File freight invoices and delivery receipts at the end of the shift* Assist customers over the phone with questions regarding shortages and damages of freight* Schedule freight pick-ups for customers * Suggest alternative services to new and current customers depending on their individual needs (i.e. Truckload, Lift gate deliveries, etc)