Juan Lopez Email & Phone Number

Fort Lauderdale, FL, US

Vice President @ Source, FAST. FLEXIBLE. HIRING SOLUTIONS.Source is the highest rated and fastest growing talent platform in the US. We helps innovative companies connect to the global workforce to outsource key roles for scale.We're your SOURCE To The Global Workforce:Source's award-winning hiring process is solely focused on being your time machine. So.

Miami-Fort Lauderdale Area

• Responsible for a headcount of 18 agile professionals placed across 12-14 agile product teams that are organized around each of the company’s main value streams and core capabilities.
• Report directly to the CIO and manage 3 Sr. Product Managers who oversee Product Owners, Scrum Masters, and an Agile Coach.
• Responsible for maintaining department Hiring, Training, and Performance Improvement Programs.
• Lead Advocate for Agile Transformation, including SAFe implementation and other… Show more
• Lead Advocate for Agile Transformation, including SAFe implementation and other frameworks and best practices such as Scrum, Kanban, Jobs to Be Done, OKRs, and PI/Quarterly Planning.
• Build, Improve, and Maintain relationships with stakeholders and leaders throughout the entire enterprise, and regularly interacting with peers at the Director, VP, and C-levels.

Miami/Fort Lauderdale Area

• Responsible for creating and formalizing a new department, and increasing headcount. Hiring and doubling from 7 to 14 Product Owners, placed across 10-12 newly formed agile product teams.
• Reported directly to the CIO and hired and managed 3 Sr. Product Managers with Product Owners.
• Built standard processes for the department for Hiring, Training, and Performance Management, developing the criteria and implementing it, and creating documentation such as standard Job Descriptions… Show more
• Built standard processes for the department for Hiring, Training, and Performance Management, developing the criteria and implementing it, and creating documentation such as standard Job Descriptions, SOPs, and.
• Created standards for Project Scoping, Requirements Documentation, User Story Creation, Acceptance Criteria (written in Gherkin Format to help with BDD and TDD), and trained PO’s.
• Lead a successful eCommerce Re-Platform as the primary accountable project owner; Migration from Magento Enterprise to a Headless Commerce platform powered by KIBO and other partners.

Miami/Fort Lauderdale Area

• Lead 3-4 agile teams focused primarily on eCommerce and Digital Customer Experiences, with direct reports including Product Owners and Software Engineers.
• Collaborated with VP of Engineering and VP of eCommerce to define technology roadmaps both at a high level and a more granular Feature level, with Sprint by Sprint delivery plans by quarter.
• Responsible for reviewing, vetting, and approving scoped requirements for Features Epics.
• Accountable for the performance of all agile… Show more
• Accountable for the performance of all agile delivery teams in ecommerce/digital, and tracked key metrics such as Velocity, Cycle Time, Lead Time, Bug Escape rates, and Customer Satisfaction.
• Lead Sprint Demos at the department and enterprise level after every sprint iteration, with regular VP and C-Level audience members.

Tamarac, FL

• Accountable for Developing and Prioritizing the Strategic and Technology Roadmaps for Omni-Channel commerce experiences for City Furniture, with the goal of improving the website experiences to better match with and.
• Evaluated potential Features based on speed to market vs. functionality vs. ROI, while weighing level of effort against customer experience trade-offs.
• Lead an agile product team to deliver new customer-facing products and… Show more
• Lead an agile product team to deliver new customer-facing products and features on the ecommerce website such as a Redesigned PDP, Product Recommendations, a New Cart & Checkout, and improved delivery options that.
• Designed and Architected new business systems such as Product Information Management (PIM) and new Delivery Fulfillment features such as Dropship and Next-Day Delivery for Online Purchases.
• Implemented, Maintained, and Enhanced online payment systems including an improved payment portal for in-store customers to finish paying online, and Fraud management solutions like Kount. Show less

Tamarac, FL

• Supported product owners in research, discovery, design, development, and testing throughout the Agile Product Development Lifecycle.
• Communicated regularly with the customer service team and sales associates to maintain a constant Customer Feedback Loop and serve as the voice of the customer and internal users.
• Analyzed user behavior, shopping funnel metrics, and transaction data to make recommendations for website enhancements and new features.
• Generated reports and… Show more
• Generated reports and presentations on a weekly, monthly, and ad-hoc basis. Show less

Tamarac, FL

• Lead a team of 6 full time customer service agents focused on the online customer, assisting with sales and service through phone calls, email, and chat messaging.
• Measured, audited, and coached agent performance based on quantitative and qualitative scoring metrics.
• Served as Voice of the Customer within our eCommerce Product Team, identifying customer pain points, bugs, and opportunities to improve the website experience.

Tamarac, FL

• Launched the first online-focused customer service team for Cityfurniture.com

Coral Springs, FL

• Recruiting Top IT professionals to staff TekPartners’ clients with Proven Talent!
• First point of contact for candidates in the recruitment process via phone and email.
• Conducted initial interviews and assembled candidate profiles to identify qualified applicants and recommend them to a senior recruiter.

West Palm Beach, Florida Area

Implemented a Structured Sales Cycle in order to: Demonstrate Product features/benefits, Upselling to higher quality products, Countering objections, Closing Sales, and Prospecting future business.Total Customer Service: Greeted, Approached, and Qualified customers in order to evaluate their needs.High end Retail Sales in a 100% commission-based.

Boca Raton, FL

Implemented a Structured Sales Cycle in order to: Demonstrate Product features/benefits, Upselling to higher quality products, Countering objections, Closing Sales, and Prospecting future business.Total Customer Service: Greeted, Approached, and Qualified customers in order to evaluate their needs.High end Retail Sales in a 100% commission-based.

Boca Raton, FL

One-on one personal selling to individual customers in a retail environment.Greeted, Approached, and Qualified customers in order to provide the highest level of customer service.Reached #2 spot in total sales contest before leaving for school.

Boca Raton, FL

Handling incoming deliveries of new inventoryFacilitating customer service and customer pick-upsMaintaining overall aesthetic appearance of the showroom, including setting up and breaking down product displays, and coordinating floor movesAddressing concerns with customer safety in the showroom

Master Of Science - Ms, Information Technology Management

Graduate Degree - Master of Science - MS - Information Technology Management (MSITM) Awarded from FAU

Bachelor Of Science (B.S.) In Business Administration, Management And Entrepreneurship, Graduate

Activities and Societies: Member of the University of Florida Men's Lacrosse team Memebr of the Pi Kappa Alpha Fraternity