Juan Lopez Email & Phone Number

Fort Lauderdale, Fl, Us

Vice President @ Source, FAST. FLEXIBLE. HIRING SOLUTIONS.Source is the highest rated and fastest growing talent platform in the US. We helps innovative companies connect to the global workforce to outsource key roles for scale.We're your SOURCE To The Global Workforce:Source's award-winning hiring process is solely focused on being your time machine. So much so, our process gives you: one week back for every one hire.How? You'll receive a real, dedicated, personal… Show more Vice President @ Source, FAST. FLEXIBLE. HIRING SOLUTIONS.Source is the highest rated and fastest growing talent platform in the US. We helps innovative companies connect to the global workforce to outsource key roles for scale.We're your SOURCE To The Global Workforce:Source's award-winning hiring process is solely focused on being your time machine. So much so, our process gives you: one week back for every one hire.How? You'll receive a real, dedicated, personal, Talent Teams to do all the time-consuming aspects of hiring - sourcing, interviewing, and onboarding. While still keeping you in the driver's seat for all key decisions.SOURCE was founded on one singular mission: connect innovative companies with incredible talent. Traditional recruiting is dead. Staffing agencies, headhunters, and marketplaces leave disruptive leaders with nothing but headaches and time wasted.SOURCE was built for disruptive leaders looking to find the talent that will accelerate their digital transformation.SOURCE sets itself apart through dedicated Talent Teams, a curated Global Reach, and an AI Matching Platform that brings an incredibly personal approach to hiring.Let's build your team together. Contact us today! https://www.source-talent.com/contact Show less

Miami-Fort Lauderdale Area

•Responsible for a headcount of 18 agile professionals placed across 12-14 agile product teams that are organized around each of the company’s main value streams and core capabilities. •Report directly to the CIO and manage 3 Sr. Product Managers who oversee Product Owners, Scrum Masters, and an Agile Coach.•Responsible for maintaining department Hiring, Training, and Performance Improvement Programs.•Lead Advocate for Agile Transformation, including SAFe implementation and other… Show more •Responsible for a headcount of 18 agile professionals placed across 12-14 agile product teams that are organized around each of the company’s main value streams and core capabilities. •Report directly to the CIO and manage 3 Sr. Product Managers who oversee Product Owners, Scrum Masters, and an Agile Coach.•Responsible for maintaining department Hiring, Training, and Performance Improvement Programs.•Lead Advocate for Agile Transformation, including SAFe implementation and other frameworks and best practices such as Scrum, Kanban, Jobs to Be Done, OKRs, and PI/Quarterly Planning.•Build, Improve, and Maintain relationships with stakeholders and leaders throughout the entire enterprise, and regularly interacting with peers at the Director, VP, and C-levels.•Organize the intake and prioritization of all tech strategies across the enterprise, including Supply Chain, Operations, eCommerce, Brick-Mortar Retail, Finance, HR, and Risk/Security.•Accountable for delivery of the enterprise technology portfolio of Software and Data Analytics solutions to both external retail customers and internal stakeholders and employee users.•Align the Roadmaps of 12-14 product teams to best support the goals and strategies of the entire business while balancing internal IT needs such as paying down technical debt.•Closely Partner with Engineering Leadership (Software Engineering & Data Engineering) to develop technical roadmaps, contributing to the technical direction of the enterprise, and relaying the technical vision to the rest of the Product organization. Able to Dive Deep to the code level.•Measure impacts and drive performance on key business metrics, such as Customer Satisfaction, Conversion Rate, AOV, Customer LTV, and ROI for projects. Analyze this data to identify additional customer needs and recommend business opportunities to VPs and C-suite for annual and quarterly planning.•Research future technologies and new products, and regularly attend industry conferences. Show less

Miami/Fort Lauderdale Area

• Responsible for creating and formalizing a new department, and increasing headcount. Hiring and doubling from 7 to 14 Product Owners, placed across 10-12 newly formed agile product teams.• Reported directly to the CIO and hired and managed 3 Sr. Product Managers with Product Owners.• Built standard processes for the department for Hiring, Training, and Performance Management, developing the criteria and implementing it, and creating documentation such as standard Job Descriptions… Show more • Responsible for creating and formalizing a new department, and increasing headcount. Hiring and doubling from 7 to 14 Product Owners, placed across 10-12 newly formed agile product teams.• Reported directly to the CIO and hired and managed 3 Sr. Product Managers with Product Owners.• Built standard processes for the department for Hiring, Training, and Performance Management, developing the criteria and implementing it, and creating documentation such as standard Job Descriptions, SOPs, and Interview Templates.• Created standards for Project Scoping, Requirements Documentation, User Story Creation, Acceptance Criteria (written in Gherkin Format to help with BDD and TDD), and trained PO’s.• Lead a successful eCommerce Re-Platform as the primary accountable project owner; Migration from Magento Enterprise to a Headless Commerce platform powered by KIBO and other partners. • During Pandemic – delivered new features as a product owner including: Virtual Store Appointment Scheduler, Business-Configurable Product Recommendations Widgets on Web PDPs, integration with Product Feed management tool, and Google Merchant Center Feed improvements. Show less

Miami/Fort Lauderdale Area

• Lead 3-4 agile teams focused primarily on eCommerce and Digital Customer Experiences, with direct reports including Product Owners and Software Engineers.• Collaborated with VP of Engineering and VP of eCommerce to define technology roadmaps both at a high level and a more granular Feature level, with Sprint by Sprint delivery plans by quarter.• Responsible for reviewing, vetting, and approving scoped requirements for Features Epics.• Accountable for the performance of all agile… Show more • Lead 3-4 agile teams focused primarily on eCommerce and Digital Customer Experiences, with direct reports including Product Owners and Software Engineers.• Collaborated with VP of Engineering and VP of eCommerce to define technology roadmaps both at a high level and a more granular Feature level, with Sprint by Sprint delivery plans by quarter.• Responsible for reviewing, vetting, and approving scoped requirements for Features Epics.• Accountable for the performance of all agile delivery teams in ecommerce/digital, and tracked key metrics such as Velocity, Cycle Time, Lead Time, Bug Escape rates, and Customer Satisfaction.• Lead Sprint Demos at the department and enterprise level after every sprint iteration, with regular VP and C-Level audience members.• Implemented Features such as: Self-Service Portal to reduce phone calls to Customer Service, a Headless Content Management System that reduced the time to create a static content page from 3 weeks down to 30 minutes, and a Redesigned Website Header & Footer. Show less

Tamarac, Fl

• Accountable for Developing and Prioritizing the Strategic and Technology Roadmaps for Omni-Channel commerce experiences for City Furniture, with the goal of improving the website experiences to better match with and compete against our brick-and-mortar stores.• Evaluated potential Features based on speed to market vs. functionality vs. ROI, while weighing level of effort against customer experience trade-offs.• Lead an agile product team to deliver new customer-facing products and… Show more • Accountable for Developing and Prioritizing the Strategic and Technology Roadmaps for Omni-Channel commerce experiences for City Furniture, with the goal of improving the website experiences to better match with and compete against our brick-and-mortar stores.• Evaluated potential Features based on speed to market vs. functionality vs. ROI, while weighing level of effort against customer experience trade-offs.• Lead an agile product team to deliver new customer-facing products and features on the ecommerce website such as a Redesigned PDP, Product Recommendations, a New Cart & Checkout, and improved delivery options that better-aligned our website options to our in-store retail options.• Designed and Architected new business systems such as Product Information Management (PIM) and new Delivery Fulfillment features such as Dropship and Next-Day Delivery for Online Purchases.• Implemented, Maintained, and Enhanced online payment systems including an improved payment portal for in-store customers to finish paying online, and Fraud management solutions like Kount. Show less

Tamarac, Fl

• Supported product owners in research, discovery, design, development, and testing throughout the Agile Product Development Lifecycle.• Communicated regularly with the customer service team and sales associates to maintain a constant Customer Feedback Loop and serve as the voice of the customer and internal users.• Analyzed user behavior, shopping funnel metrics, and transaction data to make recommendations for website enhancements and new features.• Generated reports and… Show more • Supported product owners in research, discovery, design, development, and testing throughout the Agile Product Development Lifecycle.• Communicated regularly with the customer service team and sales associates to maintain a constant Customer Feedback Loop and serve as the voice of the customer and internal users.• Analyzed user behavior, shopping funnel metrics, and transaction data to make recommendations for website enhancements and new features.• Generated reports and presentations on a weekly, monthly, and ad-hoc basis. Show less

Tamarac, Fl

• Lead a team of 6 full time customer service agents focused on the online customer, assisting with sales and service through phone calls, email, and chat messaging.• Measured, audited, and coached agent performance based on quantitative and qualitative scoring metrics.• Served as Voice of the Customer within our eCommerce Product Team, identifying customer pain points, bugs, and opportunities to improve the website experience.

Tamarac, Fl

• Launched the first online-focused customer service team for Cityfurniture.com

Coral Springs, Fl

Recruiting Top IT professionals to staff TekPartners’ clients with Proven Talent! • First point of contact for candidates in the recruitment process via phone and email.• Conducted initial interviews and assembled candidate profiles to identify qualified applicants and recommend them to a senior recruiter.

West Palm Beach, Florida Area

Implemented a Structured Sales Cycle in order to: Demonstrate Product features/benefits, Upselling to higher quality products, Countering objections, Closing Sales, and Prospecting future business.Total Customer Service: Greeted, Approached, and Qualified customers in order to evaluate their needs.High end Retail Sales in a 100% commission-based environment.Regularly writing multi-thousand dollar sales.

Boca Raton, Fl

Implemented a Structured Sales Cycle in order to: Demonstrate Product features/benefits, Upselling to higher quality products, Countering objections, Closing Sales, and Prospecting future business.Total Customer Service: Greeted, Approached, and Qualified customers in order to evaluate their needs.High end Retail Sales in a 100% commission-based environment.Regularly writing multi-thousand dollar sales.

Boca Raton, Fl

One-on one personal selling to individual customers in a retail environment.Greeted, Approached, and Qualified customers in order to provide the highest level of customer service.Reached #2 spot in total sales contest before leaving for school.

Boca Raton, Fl

Handling incoming deliveries of new inventoryFacilitating customer service and customer pick-upsMaintaining overall aesthetic appearance of the showroom, including setting up and breaking down product displays, and coordinating floor movesAddressing concerns with customer safety in the showroom

Master Of Science - Ms, Information Technology Management

Graduate Degree - Master of Science - MS - Information Technology Management (MSITM) Awarded from FAU

Bachelor Of Science (B.S.) In Business Administration, Management And Entrepreneurship, Graduate

Activities and Societies: Member of the University of Florida Men's Lacrosse team Memebr of the Pi Kappa Alpha Fraternity